PDA Plaza

Shipping took a long time just due to Canada Post but customer service were good at updating and responding to my inquiries. Phone works great.

A representative named Milan kept in communication with me until late at night to solve the problem. I am happy with the results.

It takes a while to ship as they don't keep all phones in stock. But its worth it! It's the best priced phones I could find.

Update (Ratings also changed) - PDA Plaza contacted me via email and this time they were able to tell me that they had problem with interac gateways and had refunded the amount back to me via PayPal. While this should have happened long ago, I am still happy that this is now resolved. They also apologized for all delays and their honesty is appreciated.

I'd also like to thank the site jabber team, PDA plaza team and anyone else who made this possible.

Thank You!

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Background:

I have ordered from PDA Plaza online site for a smartphone and made an payment of 2591.40 CAD on 11 Nov 2021 (Order number ref: PDA9406). They took long time to ship the device and after some point I had requested for order cancellation and refund.

I have been told that I would get the refund in batches of 400$ since there were some restrictions to return whole amount. However all I received is just 2 batches of 400$ so far (800$ in total) and remaining amount was never sent to me despite of several follow up's. Contacted them several times and no one would pick their phone as well (as if it was being ignored whenever I make a call).

I was frustrated and shocked at the same time and was trying to understand why no one was responding promptly to me and send the refund amount. It's been more than an year and still waiting for them to return my remaining refund amount.

I don't intend to question their work but this level of service is not expected. I am hoping someone from PDA Plaza would read this comment and return my money immediately. I do have all proofs if needed for review (just not posted here for privacy purposes).

Network slow, weak signal. Most area network are slow may be because of dual sim. Also noticed batter drawing fast

I recently ordered a phone from pdaplaza, I was going to order from swiftronics but pdaplaza had a sale on. About a week later I get an email saying my order was cancelled because of an issue with the credit company that was offered to defer the payment, ok that sucks but nothing the shop could have done I thought, so they offered me the same discount and I ordered again. 15 to 25 days shipping they said which I find horrible but ok. 30 days later and my phone is still not even shipped and when I email them again to ask about it, I find the order cancelled again. I don't get it and it's frustrating being belief. The same day I dday forget it and order the same phone from swiftronics and got it THE NEXT DAY. This after struggling with pdaplaza for almost2 months. The only reason for the 1 star was that they were fairly responsive with answering my questions but I will not be using pdaplaza again.

Update: the response from pdaplaza below makes it seem like my phone was ready to be shipped 5 days late (I have no idea if that is true or not) but all I had to do was order a 3rd time... Really? 3 orders for the same device? Is that really what you expect a customer to do? Also the first order did not go through because of the 3rd party credit company, which I understand was not the fault of pdaplaza, but with the 2nd order it was full payment with my credit card so it could not be my fault since I was able to pay swiftronics the next day without issue with the same card. Also I find the sarcastic comment about paying more at swiftronics hilarious. Let me tell you I would rather pay more and actually get my device than pay less and get absolutely nothing but a headache.

I have ordered a phone way back this January with the expectation to received the phone within 25-30 working days. After the said time frame had gone and passed, i sent emails for an update and the always reply that there were problems with shipping due to a whole bunch of reasons. After 2 and a hlaf months of watining and still nothing from them to show any progress, i decided to cancel my order which they agreed to refund me in full. But unfortunately they are unable to send the full amount back due to "Limitations" in sending money. The full price of my order was 2,600 CAD. They have sent me my initial refund amounting to 1,000 CAD after 2 weeks of back and fourth email, and the other 1,000 CAD after a MONTH! And up until now im still emailing about the remaining 600 CAD which they always say that they will look into it.

If you are thinking of buying from them, i suggest you go look to a more reputable store, and if you are dead set on buying from them, please do not be like me and use PAYPAL not INTERAC as this would ensure you have a back up options to get your money back in case, which would likely to happen, something wrong would occur.

Just received my phone pdaplaza was great great phone I was a bit hesitant because of some bad reviews but they delivered I will buy from them again!

Fast delivery and good instructions. Very affordable price. Happy with the product. First time using.

This will be a very honest review from my side I had just purchased Xiaomi mi 11ultra from their website on August 26th 2022 and on the website it said device will be shipped within 5 to 10 business days I had waited almost 2 weeks with no tracking number. After that I decided to get in touch with the company and they replied back saying that they're sorry because they're experiencing some delays with postal services but no further information was given and said that they will ship it out by September 12th so I decided to wait on September 12th I emailed them again asking about my device and they said because of custom delays I will have to wait till next week Thursday or Friday and they expect to ship by that time I realized that after waiting almost a 20 days they did not have my device and this device launched last year in March 2021 so there was no issues of low inventory or a lot of demand or short on supply but lack of information given from their end was the reason I decided to cancel I just want everyone to know that they were really quick on returning the refund back I had got it in two business days
Theyhad mentioned on their website to get the device on time you should order the devices that are mentioned in stock and not on sale but none of the devices are mentioned in stock on their website my device was not on sale and I had to pay full price but even then I did not receive it
This sure was my first and last time buying anything from them.

On April 22,2020 I purchased an Iphone XR 64GB A1984 for a total of $698.24 from PDAPlaza Canada,
On May 16,2020, PDA Plaza charged my credit card for $698.24

On May 21, I emailed PDA Plaza about the order and when it would be shipped. They replied it would be shipped by the end of the month. I emailed them back that day about the 15 to 25 day shipping policy. They replied it would be shipped by May 27.
On May 27, I emailed PDA Plaza about the status of the order. They replied, "Thank you for your purchase. We expect to receive and ship your order Monday. I apologize for the delay."
On June 1, I emailed PDA Plaza about a complete refund since I did not receive an email confirming the product was shipped by June 1. They replied, "Thank you for your purchase. I apologize for the delay. No problem, I contacted my account manager. The refund will happen within 72 hours,"
It is now June 6 and I still have not been notified that the refund has been sent.

BUYER BEWARE, unless you have the patience of a saint and can tolerate a longer wait then what they advertise, 15 to 25 days, then buy elsewhere! Unfortunately I do not have that much patience. They have collected my money and now will take as much time as they do to ship a phone to refund my money!

I have now contacted paypal. PDA Plaza has not replied even to paypal... yet. I have to wait 20 days, according to paypal, for them to respond. If they dont within the 20 days, paypal will "investigate"! I have also contacted my credit card company. They will take somewhere between 15 to 30 days to respond and hopefully refund the full amount to my credit card.

UPDATES:

They respond immediately and ship my phone asap. So far it is working fine with no issues at all.

Battery is actually good and last long on standby.

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My order for Xiaomi 12S Ultra was made on November 15-16th 2022.

You can see I've been frequently in contact with them for my order status a month after.

I was promised to have my phone shipped out between Dec 15 to 20th 2022. And I still haven't received my phone yet.

Their replies was apologizing for the delays and how there was a huge backlog at the custom boarders during the Holidays which is reasonable. The shipped the goods from their warehouse in Hong Kong to Montreal. They don't have the good on hands is what my understanding.

They kept on apologizing for the delays weeks after weeks. Finally after New Year, they confirmed receiving the goods from the warehouse and my order should be ready by January 5th to ship out and to me it shouldn't take this long since we are located in the same city.

However, I never got the email with the tracking number like they promised. I wrote to them again on January 5th using the email i order the phone with and this time a BIG RED FLAG. I didn't received the email confirmation from them stating I will received a reply within the next 48 hours.

So I waited, and still no reply which is super weird as I usually received their reply within 24hours.
So I wrote with my initial email link to the order again and still no email confirmation on their part.

After 2 times, I assume they blocked my email.
I tried calling them, but it was only a voice automated and I had to leave a message which isn't helpful.

So I wrote to them again regarding my order status with my alternative email which isn't on the order file and I got the email confirmation from them.

This confirmed to me that my email used for the order got blocked and there wasn't any issue with their email system.

I'm still trying to get my order, if I don't get any decent and satisfied reply, I will seek a refund.

BEWARE

EXCELLENT QUALITY PRODUCTS AND GREAT SERVICES. I would like to recommend PDA PLAZA in order to buy quality products at the best prices.

Article arrivé rapidement et dans un bon état. Le seul hic est que le colis a été envoyé à un point de collecte de Postes Canada loin de chez moi au lieu de m'être livré directement ou à un bureau de poste dans mon secteur.

这是我第一次经朋友介绍在这网站买东西，价格与别的网站相比较为优惠点，只是从下单到货物送达到手，等待的时间颇长。货到手了才知道性价比不错啊（哦！我买的是小米手机），更贴心的带上手机壳，这是意想不到的！有这一次的购物经验之后，打算再买一个更好点手机。就是时间长了点，能改善就更好！