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On April 22,2020 I purchased an Iphone XR 64GB A1984 for a total of $698.24 from PDAPlaza Canada,
On May 16,2020, PDA Plaza charged my credit card for $698.24
On May 21, I emailed PDA Plaza about the order and when it would be shipped. They replied it would be shipped by the end of the month. I emailed them back that day about the 15 to 25 day shipping policy. They replied it would be shipped by May 27.
On May 27, I emailed PDA Plaza about the status of the order. They replied, "Thank you for your purchase. We expect to receive and ship your order Monday. I apologize for the delay."
On June 1, I emailed PDA Plaza about a complete refund since I did not receive an email confirming the product was shipped by June 1. They replied, "Thank you for your purchase. I apologize for the delay. No problem, I contacted my account manager. The refund will happen within 72 hours,"
It is now June 6 and I still have not been notified that the refund has been sent.
BUYER BEWARE, unless you have the patience of a saint and can tolerate a longer wait then what they advertise, 15 to 25 days, then buy elsewhere! Unfortunately I do not have that much patience. They have collected my money and now will take as much time as they do to ship a phone to refund my money!
I have now contacted paypal. PDA Plaza has not replied even to paypal... yet. I have to wait 20 days, according to paypal, for them to respond. If they dont within the 20 days, paypal will "investigate"! I have also contacted my credit card company. They will take somewhere between 15 to 30 days to respond and hopefully refund the full amount to my credit card.
Brian K.'s review of PDA Plaza earned 6 Very Helpful votes
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I wish I didn't have to come on here to provide my input but this is getting far out of...
Hello Brian,
Your order was delayed due to unprecedented events caused by COVID-19, so you asked for a cancelation. We told you that you will receive the refund within 72 hours.
67 hours after you asked for the cancelation, you opened a PayPal dispute. Our website system would have done the refund automatically on hour 72.
Either way, we still did the refund within the given timeframe. Your funds are currently pending due to the PayPal dispute.
When refunds are done without an active PayPal dispute, they appear immediately in your account after a refund. But during a PayPal dispute, your funds take 7-10 days to appear back to your PayPal account after the refund.
We did the refund within the given timeframe and you simply shot yourself in the foot by opening a PayPal dispute that prolonged the time it takes for your funds to arrive at your account after the refund.