Pottery Barn TeenReviews 177

Wish there were negative stars to give pbteen! This is absolutely the worst company customer service possible. I placed a personalized laundry bag on 11/22/20 to be delivered 12/03-04/20. On 12/14/20 I received an email from payment source I would be receiving a refund. There had been no communication about backorder or cancellation. Nothing like disappointing your kid with their #1 item on their Christmas list. And now no time to order something else.

After swearing a couple of years ago to never order from PB again, I stupidly ordered two covers and two pillows for grandchildren for Christmas. The pink cover came right away. Then I got a notice that the navy cover was backordered, but would be delivered between Dec 12 - 14th. No I have a notice that the navy cover will not be delivered until between Dec 24 and Dec 28. Then I got a notice that they pillows are backordered until after the first of the year. Swearing them off again and I intend to stick to it this time.

I ordered the rush the field wall mural for my son for his birthday in October. I have yet to receive the item and hear anything from anyone. Every time I track my order the date is pushed farther and farther out. I order on Sept 23rd and my delivery date is now Dec 25th. I will never ordered from this place again. Just got off the phone with a customer service rep and they are willing to reimburse me $20! After waiting 3 months for my order.

I ordered a chair to be delivered on Nov. 6 and I received a notification it would now be delivered on Nov. 25 and I will not be home for a week. I told them that I coordinate shipping so that I'll be there to receive it (with the expectation that 5-7 days delay could happen). There has recently been strings of packages being stolen (including two of my own) so I now take caution to make sure I'm home when something is ordered. Customer service basically told me I'm out of luck, won't hold or cancel my order. I'm almost certain that a piece of furniture left outside for 4 days is going to be stolen. They should make accommodations or at least try to help when the delivery date is on a holiday, 20 days after they told me to expect the package.

I ordered the cushy piped trim sectional and the shipping was 2 months but i thought it was worth it. I was really excited for this couch in my first apartment and thought it was worth the wait. One month rolls around and i double check the shipping as I am eager to see how soon it will come, just to find out it was pushed out another two months. At this point, i have gone 4 months of my lease with out a couch. Very frustrated and customer service had nothing to tell me or nothing to help me out with. It has now been pushed back another two months. I am assuming it is because of COVID and the wildfires, still, very frustrating. I know this is probably out of their hands but this is the only couch I could find that I was obsessed with. I cant find anything like it anywhere else for the price they offered.

I was redoing both of my daughter's rooms and ordered the desk blotters that can be personalized. These blotters are $39 and $51 if personalized. I waited for several weeks for them and when they finally arrived they are as flimsy as a piece of paper made out of crappy plastic - one had dents in it and they are the lowest quality items imaginable. The idea of paying this kind of money for an item of such poor quality will keep me from EVER ordering anything at Pottery Barn again. These items cost them $1.50 to make and they are selling for over $100 with tax and shipping. TOTAL RIP-OFF. DO NOT ORDER THESE!

I would give this 0 stars if I could. For what they charge, I expect better customer service. I called to cancel an order 5 minutes after it was placed online. I waited 15 minutes to speak to representative Ashley who told me I was unable to cancel my order because it was already in fulfillment. I asked to speak with a supervisor. After waiting another 17 minutes hold (now a total of 33 minutes), the same rep now told me that I needed to call back in another hour because the order has not entered their system yet. I asked why the two different stories and asked for a supervisor. The CS rep Ashley told me that a supervisor will tell me the same thing. I still cannot cancel my order and on hold now for over 1 hour!

I purchased two Classic Metro Blackout Metro Shades a couple of years ago for my son's bedroom. Recently, one of the shades stopped locking so I was unable to pull it down and have it stay down. I called PB Teen to try and get some guidance as to how to fix the mechanism.
I spoke with two customer service representatives both of whom told me that since it was over 30 days they could not help me. I explained I was not looking for a refund or return, I was just looking to speak to someone about the product. Both reps were extremely rude and refused to transfer me to anyone, even a supervisor.
Now, I am unable to fix the blind because no one at PB will help me and I am certainly not going to replace the blind. I will wait and replace both blinds from a reputable company that stands behind their window coverings.
Pottery Barn's products and customer service are way below par and frankly inexcusable. Go elsewhere!

They never shipped my order and even though it was supposedly in the process if being packaged and shipped out there was nothing they would do to expedite it to me after already waiting a month. They also cudnt tell me where it was coming from or why it wud take another month to get to me if it was shipping out today. I see why pottery barn teen had such bad reviews... I should. Have read them before ordeing. I thought pottery barn was a quality company... I wonder if I can expect the same horrible service from all pottery barns or just pottery barn teens.

Ordering from any of these affiliated companies - Pottery Barn, PBTeen, PBKids, William Sonoma, West Elm, etc. All of them are truly terrible. Most recently tried to order from PBTeen using college student 15% discount. Discount would not work online so had to do telephone order. Took two calls of an hour each. Then told the bookshelf not in stock until Dec or Jan. It's August. Wth. Ordered $800 rug two years ago from West Elm. Spilled water on it, ruined the rug. WATER. What kind of joke is this. Do not buy any viscose rug. West Elm & all these affiliated companies do not have online reviews for a reason. Found out customers at CB had same issue -- difference is they were allowed to write reviews warning other customers of defective rugs & many got money back. After the rug experience I never wanted to order from them again, but teen needs desk now since all classes online. Necessary evil and never again.

I ordered a bunk bed. The first time it was delivered with a broken rail, so it couldn't be installed and they took all 5 boxes back and ordered a replacement part for the one broken piece. Several weeks later the replacement part comes in and I tell the delivery company TWICE on the phone to be sure to bring ALL 5 boxes. Of course they showed up to install a bunk bed with just 1 box. So I have to schedule AGAIN for them to bring all 5 boxes. This time they brought all 5 boxes, but one of the boxes was the original broken rail! Either they ordered the wrong replacement part or they just sent me all the original boxes again. 3 attempts to deliver the bed, 3 times messed it up. My daughter was so sad. I returned the bed that I was already billed for and had to pay. This whole process was over 2.5 month period. I was on the phone for 45 min trying to get a refund. I have no doubt they will screw up that up too. I'm never ordering from PB Teen again... they are a nightmare!

We purchased two beds and two storage desks from PBteen. It took them over a month to deliver and during the time, the price of the beds changed several times from 799 to 1099. We tried to call them and ask for a price change. It took more than 30 minutes to speak to somebody. After the long talk, they just said this was something requires a manager to do it. Fine, you know what? There are 17 people ahead of me to talk to the manager. It is just ridiculous. Will never order anything from them.

I ordered a gift card, and realized immediately the shipping address was wrong. Waited on hold for close to an hour, was put on multiple holds while the rep tried to fix the address. She wasn't able to. She told me they would cancel, but I just got an email that didn't work either. Such a simple fix, and so much time spent, and they couldn't correct it. Granted it was my mistake. I will try and get this reversed through my credit card company. What a hassle.