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PayoneerReviews 9,937

4.4

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


payoneer.com
Founded in 2005
+234
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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
451
value
401
shipping
272
returns
265
quality
388
This company responds to reviews on average within 4 days

Instant Feedback

1 review
India
1 review
0 helpful votes
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Great
August 4, 2018

Customer support was really helpful but can you improve your app performence it not showing my fund transfer

Date of experience: August 2, 2018
India
1 review
0 helpful votes
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Hi,

My clients are feeling system is complicated and asking to switch to PayPal or something else because they don't understand how they can send me payments.

When I have to request a client for the first time. I need to ask them many things like company name, website url, first name, last name. I don't think all fields are getting verified by payoneer before sending a payment request. So its better that I just need to enter user's email address and all the other details fetched automatically.

Also its taking much time in doing payment transer. It takes 2-3 days to transfer to my payoneer account after my client complete payment request and again 2-3 days to get payment in my bank account. If this can be reduced that will be great.

Thanks
Kishan

Date of experience: August 2, 2018
Bangladesh
1 review
0 helpful votes
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Thanks for your such a good help Warren. And you have an awesome customer service management skills. Will recommended to anyone

Date of experience: August 1, 2018
Virginia
2 reviews
0 helpful votes
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Super Services
August 4, 2018

I have been with Payoneer for over four months and I have always received super services each time I call, even at midnight. I find the online navigation user-friendly. The customer reps are pleasant, prompt to answer the phone, polite and knowledgeable. I am able to withdraw funds from any ATM and use Payoneer card everywhere for any transactions. Thank you, Payoneer for making transactions easier for me.

Date of experience: August 1, 2018
Ohio
1 review
0 helpful votes
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I had an issue with my balance and called them. They got me linked with an agent within 30 seconds of placing the call and resolved all issues within a minute. They also provided information I needed on ordering a new card and helped me understand the various options I have.

Date of experience: August 1, 2018
Iceland
1 review
0 helpful votes
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Clarity
August 3, 2018

Everything was very clear. The clerk was of great help although my phone went out of batteries in the end. All good. I would not hesitate to call any time.

Date of experience: August 1, 2018
California
1 review
0 helpful votes
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Very courteous and prompt.
August 3, 2018

As always I receive very courteous and prompt service. My concerns were taken care of super fast. I would recommend this service to anyone.

Date of experience: August 1, 2018
Bangladesh
1 review
0 helpful votes
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I am new here and very happy to get their services with strong Customer services. In Bangladesh PayPal is not supported and we faced too many problems for getting money from the Freelance market place. So Payoneer is the best. God bless all of you.

Date of experience: August 1, 2018
MD
1 review
0 helpful votes
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Could be bettet
August 3, 2018

High yearly fees for $ accounts. Not too flexible for the customers. Very few options managing your founds.

Date of experience: August 1, 2018
Bangladesh
1 review
0 helpful votes
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Great service
August 3, 2018

When I called Payoneer customer support team they gave me the Great services. I was very to take help from them.

Date of experience: August 1, 2018
Kenya
1 review
0 helpful votes
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Reliable
August 3, 2018

One of the best online banking companies to work with. Be assured of your security and timely release of your money, Thank you

Date of experience: August 1, 2018
Colombia
1 review
0 helpful votes
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Great Service
August 3, 2018

Excellent service very on point
Great experience while i was asking a lot of questions.
Jeff who assisted me was very Friendly and glad to help out..

Date of experience: August 1, 2018
Missouri
1 review
0 helpful votes
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Great Alternative to PayPal
August 3, 2018

I've had nothing but positive experiences in the two years I have been using Payoneer to receive payments from my international clients. I would highly recommend to any contractor looking for a quality alternative to PayPal.

Date of experience: August 1, 2018
Jamaica
1 review
0 helpful votes
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Simply the best!
August 3, 2018

Payoneer is the best payment service provide ever. I love the convenience of being able to use my card anywhere in the world mind you, I'm in Jamaica. I can use it at ATM's, in stores, online and anywhere MasterCard is accepted which is almost anywhere.

Thanks Payoneer.

Date of experience: August 1, 2018
Jamaica
1 review
0 helpful votes
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Payoneer offer superb service
August 3, 2018

Payoneer offers superb service, its a great platform to spread your business and makes it easier for you to have clients all over the world, i get my payments so easy. Thank you payoneer for your wonderful services.

Date of experience: August 1, 2018
California
1 review
0 helpful votes
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REFUND
August 3, 2018

I ORDERED AN ITEM ONLINE AND IT WAS SHIPPING FROM MOSCOW, RUSSIA. AFTER 3 MONTHS IT HAD NOT ARRIVED. SO I ASK FOR A REFUND OF MY MONEY AND PAYONEER GOT THE REFUND BACK TO MY BANK ACCOUNT!

Date of experience: August 1, 2018
California
1 review
0 helpful votes
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I'm a little english
August 3, 2018

I can not speak English. But I understand some English. When I want to ask you qustion. I can not rightly question that boot. So I can not tell my exact words.

Date of experience: August 1, 2018
New York
2 reviews
0 helpful votes
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Knowledgeable
August 3, 2018

The customer care rep. Assisted on answering questions and concerns professionally and at ease. I am glad I called and receive concrete answers and not a run around, I'm very pleased.

Date of experience: August 1, 2018
Pakistan
1 review
0 helpful votes
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Please solve the problems
August 3, 2018

Normally... my payoneer account has a problem from many weeks but you not solved yet... If you can please help then thanks for you

Date of experience: August 1, 2018
Illinois
1 review
0 helpful votes
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Customer Service Call
August 3, 2018

Representative was very professional and answered all of my questions and made sure I understood what was going to happen moving forward

Date of experience: July 31, 2018