Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Hi,
My clients are feeling system is complicated and asking to switch to PayPal or something else because they don't understand how they can send me payments.
When I have to request a client for the first time. I need to ask them many things like company name, website url, first name, last name. I don't think all fields are getting verified by payoneer before sending a payment request. So its better that I just need to enter user's email address and all the other details fetched automatically.
Also its taking much time in doing payment transer. It takes 2-3 days to transfer to my payoneer account after my client complete payment request and again 2-3 days to get payment in my bank account. If this can be reduced that will be great.
Thanks
Kishan
Thanks for your such a good help Warren. And you have an awesome customer service management skills. Will recommended to anyone
I have been with Payoneer for over four months and I have always received super services each time I call, even at midnight. I find the online navigation user-friendly. The customer reps are pleasant, prompt to answer the phone, polite and knowledgeable. I am able to withdraw funds from any ATM and use Payoneer card everywhere for any transactions. Thank you, Payoneer for making transactions easier for me.
I had an issue with my balance and called them. They got me linked with an agent within 30 seconds of placing the call and resolved all issues within a minute. They also provided information I needed on ordering a new card and helped me understand the various options I have.
Everything was very clear. The clerk was of great help although my phone went out of batteries in the end. All good. I would not hesitate to call any time.
As always I receive very courteous and prompt service. My concerns were taken care of super fast. I would recommend this service to anyone.
I am new here and very happy to get their services with strong Customer services. In Bangladesh PayPal is not supported and we faced too many problems for getting money from the Freelance market place. So Payoneer is the best. God bless all of you.
High yearly fees for $ accounts. Not too flexible for the customers. Very few options managing your founds.
When I called Payoneer customer support team they gave me the Great services. I was very to take help from them.
One of the best online banking companies to work with. Be assured of your security and timely release of your money, Thank you
Excellent service very on point
Great experience while i was asking a lot of questions.
Jeff who assisted me was very Friendly and glad to help out..
I've had nothing but positive experiences in the two years I have been using Payoneer to receive payments from my international clients. I would highly recommend to any contractor looking for a quality alternative to PayPal.
Payoneer is the best payment service provide ever. I love the convenience of being able to use my card anywhere in the world mind you, I'm in Jamaica. I can use it at ATM's, in stores, online and anywhere MasterCard is accepted which is almost anywhere.
Thanks Payoneer.
Payoneer offers superb service, its a great platform to spread your business and makes it easier for you to have clients all over the world, i get my payments so easy. Thank you payoneer for your wonderful services.
I ORDERED AN ITEM ONLINE AND IT WAS SHIPPING FROM MOSCOW, RUSSIA. AFTER 3 MONTHS IT HAD NOT ARRIVED. SO I ASK FOR A REFUND OF MY MONEY AND PAYONEER GOT THE REFUND BACK TO MY BANK ACCOUNT!
I can not speak English. But I understand some English. When I want to ask you qustion. I can not rightly question that boot. So I can not tell my exact words.
The customer care rep. Assisted on answering questions and concerns professionally and at ease. I am glad I called and receive concrete answers and not a run around, I'm very pleased.
Normally... my payoneer account has a problem from many weeks but you not solved yet... If you can please help then thanks for you
Representative was very professional and answered all of my questions and made sure I understood what was going to happen moving forward
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.