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PayoneerReviews 9,937

4.4

From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


payoneer.com
Founded in 2005
+234
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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
451
value
401
shipping
272
returns
265
quality
388
This company responds to reviews on average within 4 days

Instant Feedback

1 review
Israel
1 review
0 helpful votes
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Great service
August 8, 2018

Great service!
The service I received was kind and quick!
I answered my question

You help me a lot.
Thank you

Date of experience: August 6, 2018
Kenya
1 review
0 helpful votes
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My comment about Payoneer
August 8, 2018

Its the most efficient method of receiving and making payments globally. Say goodbye to boring platforms like PayPal!

Date of experience: August 5, 2018
Honduras
1 review
0 helpful votes
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Good customer service
August 8, 2018

Recieved good customer service so far. A little hard in the beginning since you can{t really make trasnfers until you reach a certain threshold and for some reason you cannot transfer to certain types of accounts. But overall the card works everywhere and have been using it without a problem.

Date of experience: August 5, 2018
VE
1 review
0 helpful votes
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Thankful
August 8, 2018

I called in order to put my pin in my card and the two times i did it, i was attended pretty good in a kind manner.

Date of experience: August 4, 2018
Jamaica
1 review
0 helpful votes
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Payoneer
August 8, 2018

Not yet done any transaction with this account, so there is nothing i can add about the service. II was opening the wrong account service, when i found out i was setting up the wrong account, i call in and ask for it to be cancel, so could set up the right account.

Date of experience: August 4, 2018
Philippines
1 review
0 helpful votes
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Great customer service!
August 5, 2018

The guy i spoken to was very courteous. Was very knowledgeable about what he's doing. Great customer service!

Date of experience: August 3, 2018
California
1 review
0 helpful votes
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Helpful
August 5, 2018

I had a question about an email I got and my question was answered quickly and politely. We have already received another email and have answered it.

Date of experience: August 3, 2018
Israel
1 review
0 helpful votes
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Account activation
August 5, 2018

My account was under review all the time (since a year ago), but once I called customer service dept. I've an excellent service by Mark who checked with the account approval dept. and assured that account is given a go.

Date of experience: August 3, 2018
DO
1 review
0 helpful votes
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Great!
August 5, 2018

I'm pleased with the variety of services Payoneer offers! This is very new to me but so far I'm very impressed! As I also needed information regarding my new account, it was always a pleasure to speak to someone from customer service and they answer all questions with a lot of patience and are so helpful! It's an AWESOME option for someone living abroad and also working online.

Date of experience: August 3, 2018
NL
1 review
0 helpful votes
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Prompt service!
August 5, 2018

Service was great and very fast! Got a call back and when I missed it a very friendly email. Another collegue solved my prop in a blitz

Date of experience: August 3, 2018
India
2 reviews
0 helpful votes
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Excellent & Very Easy to Use
August 5, 2018

I did first transaction through Payoneer and to my surprise I really found this very easy and cost effective compared to other payment options. I would recommended my friends to use Payoneer. I really appreciate their Global Payment Services.

Date of experience: August 3, 2018
India
1 review
0 helpful votes
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Cool
August 5, 2018

If I satisfy with my payment transfer then I'll give you 5 star if not then I'll give you 1star Kevin do so feel

Date of experience: August 3, 2018
Spain
1 review
0 helpful votes
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Great service
August 5, 2018

Lost my card duringa travel and it took me 5 min to solve all the problems about it, the operator did the job simple and professionaly. Great service

Date of experience: August 3, 2018
India
1 review
0 helpful votes
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Excellent
August 5, 2018

Loved with politeness. Very impressed
Must have agent. Excellent response
Thanks for service. Payoneer

Date of experience: August 2, 2018
Philippines
1 review
0 helpful votes
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Excellent
August 5, 2018

Very easy, no hassle, very convenient. I will recommend to my family circle as well as my friends. I'm glad to meet this company or agency. Hope that it will not change and it last forever. Thank you..

Date of experience: August 2, 2018
Virginia
1 review
0 helpful votes
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I give it 10 out of 5 stars.
August 5, 2018

I was under stress and needed to straighten things out. Got right through, great customer service and my problem was solved in minutes. Thank you.

Date of experience: August 2, 2018
Egypt
1 review
0 helpful votes
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The best service ever
August 5, 2018

I have been using Payoneer for a while. It's truly helpful and I can simply manage my personal and business funds through it.

Date of experience: August 2, 2018
Morocco
1 review
0 helpful votes
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Great service
August 4, 2018

Great service, the customer service is very helpful and fastest on response, thanks payoneer, I appreciate.

Date of experience: August 2, 2018
Ukraine
1 review
0 helpful votes
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Best for freelancers
August 4, 2018

I've been with Payoneer for over 4 years now. If it wasn't for them, it would be very difficult for me to receive payments from Upwork. You have an option to order a Master Card from them that is linked to your Payoneer balance. Any ATM works for withdrawing money from your card/account. Excellent phone, email and chat support. IT, Security and other departments are also doing a great job. It's very noticeable.

Date of experience: August 2, 2018
GB
1 review
0 helpful votes
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Payoneer Review
August 4, 2018

Great phone manner, professional yet personable. I came to Sebastian with a problem and he has seemed to have solved it in a matter of minutes.

Date of experience: August 2, 2018