From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Spoke to Josh reference number: ************** he behaved like a scammer and did not resolve my issue instead he told me garbage. I do not think he represented the company well and needs to be retrained as he is clueless and is misinforming customers. I have been using Payoneer service over 4years and this is the worst experience I have received
Great service, promptly response I would most definitely recommend to anyone Awesome Customer service treated me like a person instead of a number
The service I received was great. Waiting time was short and the service rep was very pleasant. The service rep was able to answer my questions and appeared to be very knowlegable.
I was having difficulty setting up an account and finally called in. I should have done that right away because they were of great help. Thank you Anna.
It was a good experience speaking with the agent that answered my call. Trying to get information from the automated system payoneer has will give you a mental breakdown. Just call them. The service is much easier by calling.
Lost my card and the agent was helpful efficient and very kind he updated all my information told me when to except the card and sent a follow up email.
I've been with Payoneer for several years have had both personal and business accounts. Witnessed how they evolved and still evolving into a great business who cares about their customers. I also found their new features of adding several bank accounts and multi-prepaid card options for big businesses. They know the market trends and work as an altruistic firm.
I have very good experience with payoneer customer support all the time. So appreciate the help by the payoneer call center representative.
I've never had any problems with Payoneer regarding receiving a payment so far) Always a pleasure to use Payoneer prepaid card. Very reliable!
It was great talking to them. I have contacted regarding payment issues. They helped me to solve them.
I used to deal with other banks but I didn't find very good customer service like Payoneer's service. Confirm and be sure about the client and Take care of customer confidentiality.
Super helpfull. Spoke to a lady named Sadia and she hooked a brother up. Need more like her. This makes online business meaning full
It was good and informative. Got what I needed or at least hope I did, I was having trouble logging in and getting details about my account.
Yama was very helpful and patient. She really helped guide me through the process. I really appreciate her help.
Wrong bank withdrawal and refund those balance to Payoneer within 7 days. I am satisfied with Payoneer's customer service. Thank you. Lots of love and good wishes from Bangladesh. Thank you.
Customer care call. The representative was kind and polite. But there need to be a tracking system for members to know when the card is ready. Otherwise its inconveniencing
With Payoneer customer service I like it. The call center was just at the right time and I got all my information that I needed.
Pleasant guy and helpful is Koren, the customer service guy, although it was rather difficult for both of us due to our intonation. But overall, Koren was helpful. He tried very hard to help.
It was a very good experience unfortunately the voice was not really clear. I wanted to tell my problem but after few seconds the voice was not clear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members