Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Payoneer is easy to use which helps me get my job done. Customer service is excellent! They were kind and knowledgeable.
If the rest of the company is run as well as the customer service department, then we definitely have an A++ company that should be paid attention to.
Payoneer is the best way to get paid. I have been using Payoneer for over 2 years and I love their service.
Payooneer is very good bank and solve many proplems for us. exlant service and support department i advice all people to use this bank
Everything is good i like you services very much and we great bussniess with payoneer account thanks for giving me this opportunity.
Thanks to Payoneer i'm able to do my business very professional and secure! The transactions are quick and all the information is protected.
Pleasant and promptly replied and helpful. Called twice actually and both helped me promptly. I am now waiting for the card, which I ordered lately. I should receive it this week.
The review was great I understood it more and also it really help me more when it comes to my payments and receiving.
Very understanding, patient n polite customer service, I was really stressed and he really jept a good nice calm voice and kept me calm aswell because of. Was very helpful and answered my answer precisely and I understood what he had explained. We
Am using payonner from two years it's best bank in the world
It give lot of method of the payments and give u ability to get payments from famous market like amazon and fiver and wish...
Hello Payoneer
The agent was very polite and professional. I did not receive a solution to my problem yet. But thank you for fast response.
I called Payoneer because I recently found my pay card for my travel company. I called at 5:40am and the gentleman I received was very helpful and resolved my issue quickly
The issue is not resolved since July, we contacted many times payoneer for companies card it should have another way to activate a card or resend the card by post and activate it
I have no words. I just melt to get your support. Its really awesome. I love your live call support. And the supporter was Ashley she is amazing to help me.
I really appreciate her friendly help.
Gi her the opportunity of growth in the company I felt really good in the call. Defenitly I will recommended Payoneer for the customer Services that they have.
Great customer service representative, he was very polite and knowledgeable on all questions I asked.
Hello i had great response form poyneer support Team the 2 Time i call thank
And special agent andie you so much
For this service
Thanks Payoneer and especially customer support that I received was prompt, quick and to the point. Whether on phone or chat support the information I wanted was reliable and swift. Polite and helpful was the customer care personnel and it was good experience altogether to talk to informative people. Very likely that I am going to recommend Payoneer. All the very best and thank you.
Went smoothly as expected. I am very happy with the trade facilitation and customer protection. It gives me confidence to do international trade
Nice and polite provided required info but I have done completed my Payoneer account process on last Friday i. E., on 9th September 2018. If u could activate my account within 1 or 2 days it would be good
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.