Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Hello i had great response form poyneer support Team the 2 Time i call thank
And special agent andie you so much
For this service
Thanks Payoneer and especially customer support that I received was prompt, quick and to the point. Whether on phone or chat support the information I wanted was reliable and swift. Polite and helpful was the customer care personnel and it was good experience altogether to talk to informative people. Very likely that I am going to recommend Payoneer. All the very best and thank you.
Went smoothly as expected. I am very happy with the trade facilitation and customer protection. It gives me confidence to do international trade
Nice and polite provided required info but I have done completed my Payoneer account process on last Friday i. E., on 9th September 2018. If u could activate my account within 1 or 2 days it would be good
I liked the service of Payoneer so much. They are so cooperative and helpful. Payoneer maintained a strong security level. And I like this feature so much.
Experience is good but Agents need More Authority To handle Problems more quickly Problems are Too much from the Clients Side but Agents understand problem quickly but don't Understand who to sort it out Quickly.
Payoneer service is unmatched in the whole world, it's one of the top banks hthough am in Zimbabwe i am experiencing the best service fro Payoneer
I had a great experience you guys have been a lot of help you guys are kind professional and I will definitely use your service again in the future and tell my friends about it
She was gorgeous and have best character and was Soo much helping and calm and nice that my balance got finished and she called me back again and helped out. My payment was pending of 845.46$ and she released payment instanly. Plus she verified my document again. I liked her Soo much and wanted to thank her personally.
Customer service rep I talked to was extremely helpful and kind. Wish more companies had someone like this.
Denzell helped me a lot, was patient and kind. We talked for almost one hour on phone to fix birth date issue. Thank you!
Called Support to confirm a payment sent was received by the receiving party. I was only on hold for a minute and the Rep was able to answer all my questions within a few minutes. Very fast and effecient!
Great Service
Good service polite and reasonable and helpful, and in time I can highly recommend it to my friends and people I know as it's very trustful and creative
Helps people They are great people I would recommend using this bank
Thank you su much Thnaks Thanks
Had a problem with my account, called get a customer service representative that was patience, caring. He worked with me on my account make sure I was able to use my card. Thank you again for such great service.
The customer service representative was extremely pleasant and helpful! What I thought would've taken me 10-15 minutes on the phone took less than 5 total and my issue was completely resolved!
I really like payoneer services and support, payoneer is the best ever! I called for the first time and the support was really good and I will always use payoneer to get my payments online, best regards
Very helpful experience. Wish I had called them earlier. Would strongly recommend any time any day. Keep it up, the Payoneer team
A perfect bank with the best service for my need. Payoneer has Maze my transaction easy and cheaper.
PAYONEER IS A GRAT APP WHICH SERVICE IS VERY EXCELLENT WORKING AND I LOVED THIS SERVICE TO TRANSFER FUNDS TO ALL OVER THE WORLD ITS THE BEST THING TO WORK WITH
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.