From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I am their customer and oh if you have a question or something at one point and looking for a quick fix, they suck at it. You send a mail to customer service (after taking about 15 mins just to be able to send a message from their terrible support page - you cannot mail them directly) they send you FAQ answers which didn't help in the first place. Same with the live chat. You wait for 35 mins on the queue just to receive an answer that says we are doing our best. No solutions no information as to why this happens!
I hate their service...
So I have an upcoming transaction since 17th of September 2018 Monday and I need that money. But I am still waiting and today is 21st of September 2018 Friday (3-5 days that they mention has passed). I try messaging them no results. My teammates got their payments and I didn't and there is no reason for it, no information on it.
I am just waiting for their mercy and with no compensation of my losses due to this delay!
Payoneer violates their own privacy statement. I'm getting charged 2% of every transaction I make to my bank account (USD to USD). If you want to pay extra fees and lose a good chunk of your paycheck then this is a perfect service for you indeed. Scam, period.
I've been using Payoneer for about four months and love the quick and easy payment options. The exchange rates are comparable to my local bank and their customer service has always replied quickly with the info I needed. Services like Payoneer are a blessing to those of us working/living across borders.
Sono contento di aver scelto Payoneer. Molto soddisfatto del loro servizio. Precisi e veloci. Inviano la mail appena parte il bonifico dal fornitore e ti chiamano quando loro hanno provveduto a trasferire i fondi sul conto corrente personale. Il top!
Its nice for a customer care attendant taking out time to explain in detail, but am still hopful and expecting a positive response and review
My problem was resolved in an efficient and professional manner. Speaking personally to someone made a huge difference.
Q&A's tend to bog one down in trying to resolve an issue quickly.
If you plan to withdraw from your account do not get a payoneer card. I wish I never got one. You cannot withdraw from your account if you connect a card.
You pay for money to enter your account and you pay to withdraw money.
If you want to get money from many companies as a freelancer payoneer does not give you freedom. They requested my contract before they can release a still pending payment. I don't want anyone seeing it but I have no choice. I don't want my money frozen.
I have been using Payoneer for about a year now and find it to be invaluable for paying and receiving funds with other businesses. The customer service is also very helpful. Highly recommended.
Payoneer is the wonderful and successful international service. I also recommend to everyone Payoneer is the best Service for your business.
As a Canadian payoneer does not allow me to add my US bank account that I have in the US. This forces me to convert US dollars in to Canadian then convert back to US?
Makes no sense and only Payoneer stands to win from this.
Very Good service
No waiting time at the phone, a very kind and serviceminded employe gave a very Good service. I was very satisfied and Well informed after my Call.
When I called Payoneer to discuss the issue that I was having in changing my payment method with the company I work for. The representative I spoke to was very polite in and gave the issue I was having the most top priority. The rep even went out of his was to find out answers to my question that he did not know. I am very satisfied with the attention that was given. I give this a 5 star. Good job. Thanks
I get many support from Payoneer staf to open my account, and I get feed back shortly from the officer regarding uncompleted form.
The dispatcher who took care of me was sweet and efficient, She understood the problem and knew exactly what to do
I am appreciated to Payoneer customer services all customer member are very helpful
Than you so much
To,
CSR Head / Operations Head,
Payoneer Customer Support.
From,
Sunil Lawrence
Chief Executive Officer,
Gracia International Group.
Hello there.
I was guided to open an account with Payoneer as an alternative method of payment. I did this in the mid of Aug 2018, and everything went well at a lightning speed. However finally, the day came to test my patience. Payoneer cs team request to upload my National ID proof for the approval of the account. I tried uploading it through Chrome, Mozilla, opera but never worked out. Initially, I was thinking it was a temp error, but later I came to know it does not support. I was guided to use IE and finally, I did it. In spite of uploading my documents, my account was still pending, and I decided to speak with CS agent, and I was able to get in touch with Erica Yang, and she helped me in the resubmission of my documents again. Perhaps, even then the problem is not solved, and when I finally spoke with Ms. Ruffas Bonos from the Philippines, she instantly solved my problem and she has done an outstanding performance in providing customer support. I would be happy to convey my best regards for her humbled and out of the box thinking, also wishing her best of my wishes to her career. Also, I would like to highlight about Ms. Smitha, lastly whom I spoke with, was very understanding and able to give a precise information for my queries and very patience in answering my questions. I thank her also for doing a great job.
Warm regards,
Sunil Lawrence
Chief Executive Officer
Gracia International Group
Great service and platform. With Payoneer, freelancing becomes easy. You get what you work for. I've had experience with other platforms and it's usually difficult to get my money out. But with Payoneer, I'm more encouraged to freelance.
It's been easy to use. And when you have enough to put on the card you can get to it use when needed.
VERY FAST, RELIABLE AND ONE POINT OF CONTACT. CUSTOMER SERVICE IS EXCELLENT AND THIER PROFESSIONALISM IS ADORABLE.
Not as much experience i have but from making account and card reciving i found i has fast and best service.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members