On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Improve the charge backs and hold that are put on the account
El agente me aclaro que esto es factible y que solo debo usar el numero de ruta
Very satisfy.Great support and very quickly answers.
It was a good experience all. Payoneer team took their time but resolved the issue eventually.
I have used it for two years, and it is really useful. I used it by chance, and after that, it solved many problems for me.
I really happy to deal with Payoneer that I feel the administration is very strong and customer services are very care to help. I believe Payoneer is a very good bit for my business.
I just wanna tell you that payoneer is the most stupidest and slowest app I have ever seen in my life. I hope other people have told you that before but you guys dont give a damn about your customer's satisfaction. Your focus is just on your 2% fee. I get paid every other friday but my client uses your stupid app to do the money transactions. So I have to wait 6 days to see my money refected in this app. Then to withdraw the money to my local bank acc I have to wait extra 2 days? So total 8 days? Are you kidding me? Its like my salary is not biweekly, its monthly. Just because of your application. Just shut down your company already and do this world a favor
Bisher kann ich die Erfahrungen mit der Bank nicht beurteilen, da ich ein großes Problem zu lösen habe
There is a delay with codes being sent to email or cellphone... the verification process is lengthy
Kind customer service, but communication & product knowledge is so poor. Response to clients problem is so late. One needs to keep calling and calling and will take a level up to the solution to your problem.
The customer service is fast and reliable and I got good service from them and I was able to solve my problem in my account..
Great Assistance keep it up This product exceeded my expectations! The quality is outstanding, and it performs exactly as advertised. Setup was simple, and the instructions were clear. I've noticed a real difference since using it, and it's worth every penny. Highly recommend it to anyone looking for quality and reliability in this price range!
It was simple, easy and great! I had no issues with the agent. Everything was smooth. Only had one simple problem but it was easily resolved.
To improve accessibility to your support team, we recommend streamlining the process. For matters related to salary and payments, it's crucial that phone support is easy to reach without unnecessary barriers. Additionally, live chat should be accessible without requiring users to log in first, ensuring quick and efficient assistance for users. This approach enhances user experience and supports timely resolution of critical payment inquiries.
Imposible comunicarse con un asesor al cliente, llevo varios días tratando de verificar mi cuenta, y me a sido impossible comunicarme con alguien, así como muchos que esperamos pagos por Payoneer que trabajamos en el teléfono, y poder tratar de comunicarse con ustedes es sacar un dia libre
La atención fue rápida y la solución del tema en cuestión fue hecha sin problema
Caonimacaonimacaonimacaonimacaonimacaonimacaonimacaonimacaonimacaonimacaonimacaonimacaonima
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members