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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Have agent resolve and updated message on all questions asked all questions were answered and made sure account was verified very professional
If you rely on emails, change it to calling them because your emails are worthless (take it from someone who has seen it all). A real-time call is how your issues would be fixed, anything else is worthless and you wont get anything but anger.
Was a good experience and I totally recommend, I was handled quickly no trouble and no waiting
Makes life of an entrepreneur easier definitely recommend.
I received exceptional service! Everything was handled professionally, and the final result exceeded my expectations. Highly recommend! Thank you!
I'm not very good at English, but when I talk, I understand and solve the problem well. Thank you very much. But what I told you this is for phone calls. But the system goes into the website. The problem can't be solved. The system has been printed and looped. The ai system does not help. Summarise your company's customer service system. Call the best. Solve the customer's problem well. As for typing to solve the problem, I don't pass. You don't have to believe me, but you try to see the system by yourself to see what happened.
I have been sending and receiving funds via Payoneer. It is easy and trustworthy to do transactions safely and securely. I would recommend to everyone to come and join
Best company to work with! Very caring, very professional and fast solution to every problem!
The customer rep was kind hearted, professional and empathetic.
He answered and helped promptly, patiently and politely
Thank you for the constant support for the customer service team! The past two weeks I've been dealing with issues because of a scam and they have assisted me thoroughly!
I had an issue with my card being scammed and payoneer was quick to assist so that I had no issues.
Wonderful experience!l Best customer support will sort all the inquiries as soon as they can.
The customer often made mistakes when paying. I wrote the wrong company name. You helped us fix everything and let us move on.
Cool dude in asia fix my problem
Cool dude in asia fix my problem
The account verification system is too cumbersome，and the customer care is not helpful
Emails for follow through upon account opening are lacking. Upgrade is needed.
He is very much is nice person he work very well great job 👏
In my first attempt to receive a payment through Payoneer, I was asked to submit a large number of documents, which I promptly provided. It took them an unusually long time to approve, but eventually, it was completed, and I was able to receive my first payment.
However, the following month, they blocked my second payment, requesting a copy of my contract with the sender of the funds. My frustration lies in the fact that this requirement wasn't mentioned during the initial verification process. Why wasn't all the necessary documentation requested at once?
It feels like every month brings a new request for additional documents, creating unnecessary delays and complications in accessing my funds. While I fully understand and support the need for verification, the piecemeal approach to requesting documents is extremely frustrating and inefficient. I'm genuinely baffled by this lack of foresight.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members