business logo of Payoneer

PayoneerReviews 10,206

4.5

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.


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Payoneer Reviews Summary

The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
463
value
412
shipping
278
returns
271
quality
400
This company responds to reviews on average within 7 days

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1 review

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Jamaica
1 review
0 helpful votes
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Best Online Platform
December 29, 2018

Payoneer, in my opinion, is one of the best funds transferring solution
Platforms to handle your online personal or business transaction, as there is a high level of transparency when it comes to being professional and has great customer service.

Date of experience: December 26, 2018
Bangladesh
1 review
0 helpful votes
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Very good
December 29, 2018

How do I get my Master card number, verification number and expiry date? If I do not get these, I can not add payment options anywhere.

Date of experience: December 26, 2018
Texas
2 reviews
4 helpful votes
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WOW!
December 29, 2018

A customer service department staffed with live bodies on Christmas day. Very helpful, indeed. I was finally guided through resetting my password and security questions that actually worked.

Date of experience: December 25, 2018
Israel
1 review
0 helpful votes
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I understood that it is not possible to transfer or deposit money directly from my own bank account into the credit card balance.
In case it is right, that's a pity. I think that you should include this option.

Date of experience: December 25, 2018
Philippines
1 review
0 helpful votes
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Great
December 27, 2018

Great service and easy to talk with the customer service representative. English-language excellence.

Date of experience: December 25, 2018
Thailand
1 review
0 helpful votes
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Professional Customer service
December 27, 2018

Professional service, very helpful they resolved my issue quickly.
Hope they will stay like this.

Thanks to Payoneer Team, especially Sebastian.

Date of experience: December 25, 2018
Pakistan
1 review
0 helpful votes
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Payoneer bank is doing great job
December 27, 2018

I am very happy to this bank, they are providing very good service to people all over the world. Even if somebody needs to close his account, they are happily ready to do this on just one phone call

Date of experience: December 25, 2018
India
1 review
0 helpful votes
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Excellent
December 27, 2018

Thanks for supporting

Am really happy with your service

Also I use this service in feature as need as possible with your good service

Date of experience: December 24, 2018
India
1 review
0 helpful votes
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Verification Hiccups
December 27, 2018

I am in the midst of setting up my account and the documents i was submitting kept being rejected, either for clarity reasons (not that they were unreadable at all because I checked) or because the picture was fuzzy? I submitted three different documents and hopefully they should suffice.

Plus is that you have customer support that responds to calls and and clear any doubts. I was assured that this time the ID I submitted is enough to verify my identity.

Date of experience: December 24, 2018
Ireland
1 review
0 helpful votes
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Payoneer is excellent
December 27, 2018

Payoneer services are prompt attention and correctly. Sorry my luv I stepped out with my uncle just coming back home now sure that all 4 now Sorry my luv I stepped out with my uncle just coming back home now Sorry my luv I stepped out with my uncle just coming back home now

Date of experience: December 24, 2018
GB
1 review
0 helpful votes
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Very fast and great service
December 27, 2018

Every time I need to send or get funds, the qulaity and speed of the service I get with Payoneer are amazing. If anything happens, their support is ready to solve any issue really quickly (unlike PayPal where I should wait for days once they get back to my inquiry).

Date of experience: December 24, 2018
Texas
1 review
0 helpful votes
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Professional friendly
December 27, 2018

Every time I need help, they always go above and beyond. Very professional, yet upbeat. I would highly recommend!

Date of experience: December 24, 2018
Pakistan
1 review
0 helpful votes
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Payoneer is a very secure and helpful. To be paid internationally, Payoneer made it really very easy. Local bank transfers are so fast and accurate. I simply love their service. I would recommend to every one working online and getting paid by some other. Try this out you would really enjoy.

Date of experience: December 24, 2018
Israel
1 review
0 helpful votes
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Good experience
December 27, 2018

I would like to mention the kind attitude and quick and good service I received from your representative

Date of experience: December 24, 2018
Jamaica
1 review
0 helpful votes
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Payoneer customer service
December 27, 2018

I called Payoneer to report my lost card. The matter was addressed in less than five minutes. Everthing I needed was sorted out. Thank you to the customer service Representative. He was so professional and efficient.

Date of experience: December 24, 2018
New Jersey
1 review
0 helpful votes
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Excellent service
December 27, 2018

I received compassionate and excellent service. I would recommend this company to everyone. Even though I couldn't remember all my information, they were able to locate my account and assist me promptly. Thank you

Date of experience: December 24, 2018
Pakistan
1 review
0 helpful votes
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Best & easy
December 27, 2018

Best & easy for those who working online & getting paid in their local currency & local banks. Payoneer makes it easy for me!
Thumbs up for payoneer

Date of experience: December 24, 2018
California
1 review
0 helpful votes
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Improved customer service,
December 27, 2018

Payoneer was able to improve customer service experience significantly in the last few months. Unlike many other payment companies, they don't place you on hold forever and it takes seconds for live representative to answer your call. And representatives like Stanislav actually know what they do and respond with actions, not general phrases. Very impressed. Keep up good work, Payoneer!

Date of experience: December 24, 2018
Algeria
1 review
0 helpful votes
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Payoneer opened a lot of doors for me
December 27, 2018

Living in a country that's not apart of the western world can be very daunting when trying to make a living online but my life was changed for the better the day I discovered Payoneer. Thank you

Date of experience: December 24, 2018
California
3 reviews
0 helpful votes
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Great service making for an ease of doing business online.

Date of experience: December 24, 2018