On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Payoneer, in my opinion, is one of the best funds transferring solution
Platforms to handle your online personal or business transaction, as there is a high level of transparency when it comes to being professional and has great customer service.
How do I get my Master card number, verification number and expiry date? If I do not get these, I can not add payment options anywhere.
A customer service department staffed with live bodies on Christmas day. Very helpful, indeed. I was finally guided through resetting my password and security questions that actually worked.
I understood that it is not possible to transfer or deposit money directly from my own bank account into the credit card balance.
In case it is right, that's a pity. I think that you should include this option.
Great service and easy to talk with the customer service representative. English-language excellence.
Professional service, very helpful they resolved my issue quickly.
Hope they will stay like this.
Thanks to Payoneer Team, especially Sebastian.
I am very happy to this bank, they are providing very good service to people all over the world. Even if somebody needs to close his account, they are happily ready to do this on just one phone call
Thanks for supporting
Am really happy with your service
Also I use this service in feature as need as possible with your good service
I am in the midst of setting up my account and the documents i was submitting kept being rejected, either for clarity reasons (not that they were unreadable at all because I checked) or because the picture was fuzzy? I submitted three different documents and hopefully they should suffice.
Plus is that you have customer support that responds to calls and and clear any doubts. I was assured that this time the ID I submitted is enough to verify my identity.
Payoneer services are prompt attention and correctly. Sorry my luv I stepped out with my uncle just coming back home now sure that all 4 now Sorry my luv I stepped out with my uncle just coming back home now Sorry my luv I stepped out with my uncle just coming back home now
Every time I need to send or get funds, the qulaity and speed of the service I get with Payoneer are amazing. If anything happens, their support is ready to solve any issue really quickly (unlike PayPal where I should wait for days once they get back to my inquiry).
Every time I need help, they always go above and beyond. Very professional, yet upbeat. I would highly recommend!
Payoneer is a very secure and helpful. To be paid internationally, Payoneer made it really very easy. Local bank transfers are so fast and accurate. I simply love their service. I would recommend to every one working online and getting paid by some other. Try this out you would really enjoy.
I would like to mention the kind attitude and quick and good service I received from your representative
I called Payoneer to report my lost card. The matter was addressed in less than five minutes. Everthing I needed was sorted out. Thank you to the customer service Representative. He was so professional and efficient.
I received compassionate and excellent service. I would recommend this company to everyone. Even though I couldn't remember all my information, they were able to locate my account and assist me promptly. Thank you
Best & easy for those who working online & getting paid in their local currency & local banks. Payoneer makes it easy for me!
Thumbs up for payoneer
Payoneer was able to improve customer service experience significantly in the last few months. Unlike many other payment companies, they don't place you on hold forever and it takes seconds for live representative to answer your call. And representatives like Stanislav actually know what they do and respond with actions, not general phrases. Very impressed. Keep up good work, Payoneer!
Living in a country that's not apart of the western world can be very daunting when trying to make a living online but my life was changed for the better the day I discovered Payoneer. Thank you
Great service making for an ease of doing business online.
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Christian seriously advising u stay away from them except u have too much money to give to that company, not legit, I'm still chasing Payoner for my money I mean thousands. Don't go anywhere near them. Goodluck
Answer: Definitely a scam, they are not listed on the The Mastercard Compliant Service Provider List of which anyone can view and download directly from Mastercard https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html If Payoneer is legit why isn't it on the list like Paypal and alllll the other legit companies? It is because they are NOT legit and they are a scam!
Answer: Hi there, I am sorry to hear about this. Please provide the ticket number associated to the email correspondence you had with our Support center. If you are unable to locate this number, please provide your customer ID and email associated to your Payoneer account. Thanks, The Payoneer Team
Answer: The limit is indicated on the site, I think it is about $2500, you m a y be limited by the amount of cash your at will give out per transaction but you can withdraw 2 or 3 t I'm es in one day until you reach the limit
Answer: Hi Zeeshan! Please, DM us with your customer ID, or submit your request using this link https://paynr.co/3stgqCc.
Answer: Hi Bisrat. Sure! Please DM us with your customer ID and we will be happy to assist you.
Answer: Hi Bisrat, thank you very much for reaching out. We are sorry to hear about these difficulties that you are experiencing trying to contact us. Please be advised that you can use this form to get in touch with our Customer Support: https://paynr.co/ask Alternatively, you may provide you customer ID here so that our representatives can contact you. Thank you for your cooperation and understanding!
Answer: Hi Jo! We hope that our Customer Care representatives were able to assist you with your issue. If you still need any help with updating your personal details, please don't hesitate to send us a PM here, we will check what can be done to facilitate the process for you. Stay well!
Answer: In today's borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally. With Payoneer's fast, flexible, secure and low-cost solutions, marketplaces, networks, businesses and professionals throughout the world can pay and get paid globally, as easily as they do locally. We work under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. Compliance with financial regulations is an integral part of our operations. We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are constantly working to find ways to lower them.