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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Good customer service means helping customers efficiently, in a friendly manner. It's essential to be able to handle issues for customers and do your best to ensure they are satisfied. Providing good service is one of the most important things that can set your business apart from the others of its kind.
They tsent me an email to clarify some additional information and I didn't see it untill it was too late, as a result one of the services was canceled on my account. My concern is why they didn't send this email to the inbox in the platform since I believe this is where they should send the communications to the customers to begin with, what does it work for then!?
Really happy to talk to the customer care for the card being lost earlier but they after certain verifications helped me to get a new one and it will be in my home soon.
Thank you for the information. She talks me very politely and give me the right information so I am satisfied
Excellent Service rendered and the representative was absolutely amazing. She was diligent and tried to understand my particular challenge
It was a great experience It was a great experience It was a great experience It was a great experience It was a great experience
I was having problems with my account verification. The customer service was very helpful. I was sent an email right away to fix the issues.
I called them because I had two accounts. They made sure that one account was closed and that the other one had my correct payment information and that it connected to my job. I recommend them to everyone!
Bry was the one who helped me. I got what I wanted. I highly recommend Bry. Thanks for your outstanding friendly service and the the sure information.
My account is blook i need to pay 40 dollar for shipping plus 28 for activation plus 12 for card replacement, come on isca lot if money just for a simple prepaid card i paying the total of 80 dollar
Its my first experience and I am having trouble with my account.
So I can't approved it. And make clear which documents do you need I have only telephone accounts there is mentioned my name other utility bills or not so how do i send them?
Thank you for your prompt and proper assistance. Still needs more following up since my issue haven't fully resolved but still thumbs up for the big effort. Keep up the good job!
The call dropped but I had asked a question previously. The agent sent me an email promptly with all the details of what I asked about. Awesome customer service!
When i need help, you are answering very fast, always kindly, patiently, and i always get my answers.
Thank you, keep going.
I am so much grateful with the excellence Customers service payoneer offer to his users. I will love you to be part of payoneer best online payment gateway
I have issue in my pending amount but Thanks to customer care who solve my problem so quickly and correctly. They talk politely and i am 100% satisfied from it.
I was having issue with my payoneer login which was solved over call immediately with polite and professional manner.
I have not use it as much but yes things are good. Options can be improved but for easy transactions its good.
I just called to follow up on the dispute status. They still have not resolved but i never received anything in the past weeks. So i called to check the status.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members