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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
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Atención excelente miy buena plataforma financiera lejos la mejor
I was having an issue with verification because the code wasn't coming through. I contacted the customer support team, and they listened to my issue, identified the cause, and resolved it quickly. I'm very grateful to the agent for helping me out of this awkward situation. Thank you!
I'm really satisfied with Payoneer's support team. My account issue was handled professionally and resolved completely. The communication was clear, and the response time was much better than I expected. I appreciate how the team followed up properly and made sure everything was working fine again. Great customer service overall!
My experience with Payoneer has been very good. The support team is professional, responsive, and always helpful in resolving issues quickly. I appreciate the clear communication and reliable service. Overall, I'm satisfied with the experience and look forward to continuing to use Payoneer.
Система верификации в Payoneer очень сложная и нелогичная. Часто запрашиваются документы, которых у многих пользователей просто нет — особенно если человек живёт не в своей стране.
Например, если договор аренды оформлен на мужа и он оплачивает жильё, то невозможно предоставить подтверждение адреса именно с этим документом, а если человек снимает комнату и платит арендодатору напрямую или просто скидывает сумму на карту?!. Если вы ещё не являетесь налогоплательщиком в новой стране — тоже нет соответствующих документов. А если нет местного банковского счёта, то и выписки предоставить не получится.
Было бы гораздо логичнее принимать ID-карту, и я высылала свои 2 самых важных документа в Испании - NIE u TIE как подтверждение адреса, адрес в ней указан официально! Это государственный документ, который по своей значимости даже надёжнее, чем квитанции или договор аренды!
Центр поддержки клиентов по телефону отличный! Сама система банка в 21 веке очень сложная и долгая по сравнению с другими банками и платежными системами.
I've used Payoneer for the past 8-10 years and they have delivered. They've come a long way. Services are user friendly. I recommend them.
The cusotmer service person was very helpful and prompt in resolving our issues.
I am Dmitriy Kokin. My Payoneer account was blocked about 15 days ago, and at the same time, a payment (300,000 JPY) sent from a Japanese bank to Japanese virtual bank via Payoneer was canceled. Since then, I haven't received any refund.
I have contacted the support team multiple times, but I only received automated replies with no clear explanation or update. Until this issue, I had a positive experience with Payoneer, but this situation has been extremely disappointing and stressful.
I sincerely hope that Payoneer will resolve this issue quickly and improve communication with affected users.
Dear Dmitriy,
Thank you for taking the time to leave a review. We are sorry to hear that you've had a frustrating experience with customer support, and we understand you need assistance with your payment.
We can see that our specialists have sent you an email regarding this matter, please kindly refer to it for all the details. If you have any further questions, please feel free to respond to the email.
Thank you for your cooperation and understanding.
Best,
Laura, from the Payoneer team
Atención rápida y eficiente. Muy recomendable.
Alice was incredibly polite, attentive, and truly willing to help. She clearly explained several ways to resolve my issue and honestly described the pros and cons of each option. That kind of professionalism and empathy builds real trust in Payoneer. Please make sure she gets recognized — we need more people like her in customer service.
我提前注册了派安盈，之后在和ebay账号的绑定中因名称不完全不一致绑定失败，电话联系派安盈的客服人员快速的找到了解决办法，在挂断电话的30分钟后，我成功了，在这里说声感谢！
Mi experiencia es que siempre que llamo a Payoner, me atienden con mucho cariño y disciplina.
No puedo decir otra cosa que sois un equipo maravilloso con mayúsculas.
Os amo
My experience is I struggle for 2 weeks trying to contact you guys and it will be easier if you can pick up someone who trying to activate the app and is not get approval, please try to contact those clients because some is the first time we don't have full experience how the system work
I had an excellent experience with Payoneer's customer support on October 24th. I spoke with a representative named Naz (I'm not sure of the exact spelling), and she was absolutely wonderful. She was genuine, sweet, and truly eager to help. Not only did she resolve my issue efficiently, but she also went above and beyond by offering additional assistance in other areas. Her professionalism and kindness really stood out. Overall, I'm very pleased with the service and would confidently rate my experience 5 stars.
Zadovoljstvo mi je što ste me kontaktirao Vas saradnik koji je bio jako ljubazan i strpljiv.
I've been dealing with one of the worst customer service experiences I've ever encountered. $10,500 was stolen from my account through fraudulent transactions — without any email or SMS confirmation from Payoneer. This is a serious security failure. I reported the issue immediately. Google confirmed the fraud and processed the chargeback in 24 hours. Payoneer gave me written confirmation that the refund would be issued by October 9. But weeks later, nothing has happened. I have contacted Payoneer support around 25 times, and every time I get new excuses, delays, or copy-paste replies. I've been promised multiple calls that never happened. This is not how a financial company should treat its customers. The lack of accountability, urgency, and transparency is shocking. I have full written proof, chat transcripts, and Google confirmation, yet Payoneer continues to stall.
This is more than bad service — it's negligence.
Hi Ness,
We’re truly sorry to hear about your experience and understand how distressing this situation must have been. We take such matters very seriously and want to make sure your case receives proper attention.
Please update your review with your ticket number so we can locate your account and review the status of your refund.
Thank you for for bringing this to our attention.
There response was too much good
客户不能通过个人账户转账到我的派安盈？现在资金一直在审核，我把货品都交接給对方了，居然出现这个问题
Hi ZhiMing,
We’re sorry to hear about the delay and understand how stressful this situation must be. Please note that all payments go through a review process to ensure security and compliance.
If you’ve already contacted us, please update your review with your ticket number so we can locate your case and assist you with it.
Lastly they resolve my too many issues they are great communication skill to and they also understand what we want to say, Excellent Team Good work, Appreciated
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Viktoriia,
We are sorry to hear about your experience.
As a regulated financial institution, Payoneer must follow strict global compliance requirements, which sometimes means requesting specific documents to verify identity and address.
If you’d like us to review your specific case, please update your review with your ticket number and we'll follow up with you directly. 🙏