From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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希望有个客服经理服务 整理感觉还可以 虚拟卡操作员权力能直接分配的话更好 回复及时一点 业务细节做得更好 希望有个客服经理服务
希望有个客服经理服务
希望有个客服经理服务
It was smooth, the personnel was straight to the point and very helpful. I hope that you all resolve the issues with my account because it's slowing down my business at this present time. Thank you in advance 🙏🏾
It was completely good. I told my problems and they solved all of them without any hesitation. And my problems were solved in just minutes.
Very good very good very good very good very good very good very good very good
Fue genial muy amable me alegro me ayuda mucho para obtener un buena solución
Very good very satisfying but am still finding it difficult to long in to my account
I've been using Payoneer to receive and manage international payments, and it has made everything so much easier. The platform is user-friendly, transactions are fast, and I can easily withdraw funds to my local bank. It's a great solution for freelancers and e-commerce sellers who need reliable cross-border payments. Highly recommended!
Professional service to answer my account and card issues.
I've been using Payoneer for 2 years and will looking forward to more great experience ahead
I have good experience all the time using payoneer, sending money to my bank account. And customer service is good as well
My experience is so good with payoneer I'm happy with payoneer
Payoneer is a good app to use and the customer service is very great.
Today's was great. Past ones not so great. Not a fan of the app and how hard it is to find things on sometimes.
Payoneer bank of choice for Walmart Market Place. Has kept track of money paid out for at least 2 years.
Very Helpful and good communication skills customer service
I've issues with my verification code she's approach me and guided me and resolved me issues
The agent was amazing, answered all my doubts, he was very knowledge, he did not hesitate on anything
It was great i love thiss app payoneer give me that peace for my international payments thank you payoneer
NEWEST UPDATE [7/8/2025]: TWO MONTHS AND A COMPLETELY UNACCEPTABLE EXCUSE.
The situation has now reached an unacceptable point after two months of waiting. On 7/8/2025, I contacted Payoneer support for a status update, and the official response I received from your agent, Eunel, was shocking for a financial institution:
"Unfortunately, due to the complexity of the review process, we cannot provide an exact timeframe at the moment."
Let me be clear for anyone reading this: after two months, "complexity" is not an explanation. It is an admission of a failed internal process. Holding a customer's funds indefinitely without any timeline is unacceptable and unprofessional.
This new response makes the previous contradictory statements and promises to "do my best" even more frustrating. My 1-star review stands, and I am now escalating this matter by filing formal complaints with financial regulators. My money is still being held hostage by this endless "review."
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Payoneer has held my money for over 2 months so so-called 'account review. 9 days ago, they sent me an email confirming they 'remitted' my refund. The money never came. Today, their support team told me the payment is 'still being handled.' They are providing contradictory information and have failed to return my money. Their service is unreliable and I strongly recommend against using them.
Hace rato que quería comunicarme con payoneer porque no había recibido mi tarjeta, creo que ahora la recibiré
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