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Payne Glasses

How would you rate Payne Glasses?
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Utah
1 review
0 helpful votes
Follow H V.
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Unbelievable quality
July 18, 2021

After poor experiences purchasing frames which have prescribed lenses from multiple "cheap glasses" websites, I felt a little apprehensive to give Payne Glasses a try. But I am SO glad that I did! I cannot believe how high quality both the frames and the lenses are. The case in which the glasses were shipped is such high quality, durable leather and the frames and lenses are that of high end glasses shops but for a FRACTION of the price! Best thing I did was trust my gut to give cheaper glasses another shot. I have since purchased a second pair of glasses from Payne because I love the styles, but most importantly the quality so much. Can not recommend enough. And no, I was not paid or reimbursed to write this review. Just order your glasses already!

Date of experience: July 18, 2021
California
1 review
1 helpful vote
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Great glasses
July 22, 2023

I recently ordered two pairs of prescription glasses, one clear (photo sensitive) and one sunglasses. The order was filled in a reasonably time and the finished product was very good. The quality for the price is great. I spent $71.00 for two pairs and I am very pleased with both. I would suggest that you take the time to read the directions. Even, measure your existing glasses to make sure you buy the correct size for you. The web site is very user friendly with everything you need to make a great purchase.

Date of experience: July 21, 2023
Texas
1 review
0 helpful votes
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Great deals and excellent customer service
February 24, 2022

Lots of selections and great prices!
The website was slightly confusing when entering my Rx, and I made a mistake when selecting the lenses.
I could not see very well with 1st pair but the return process was handled very quickly and professionally. I was able to exchange them for the same frames with the correct Rx.
I will use this website again very soon for another pair since I saved so much money not using an overpriced eyewear retailer.

Date of experience: February 24, 2022
Idaho
1 review
0 helpful votes
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Second Order - Another Great Choice
December 28, 2020

Just received my second order from Payne Glasses. Love my frames! They fit perfectly and make my vision perfect, which is always a concern with progressives. I will never go anywhere else for my glasses from now on. Value, selection, and quality!

Date of experience: December 28, 2020
Ohio
1 review
0 helpful votes
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Sunglasses and Progressives
February 12, 2021

I first ordered a pair of sunglasses with just the long range distance prescription. I paid only $24 for them. My eye Dr. wanted around $400 for a pair! I was a little apprehensive but for only $24 I figured what the heck. I am amazed! Got the prescription right and I LOVE them! After that, I went ahead and ordered progressive lenses in the same frame. Could not be happier! I may never purchase glasses at my optometrists again :) I would have paid well over $700 at the optometrists and at Payne glasses, only spent about $100... Will definitely be a return customer :) Oh... I also received a very nice case and cleaning cloth with both purchases!

Date of experience: February 12, 2021
Florida
2 reviews
0 helpful votes
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Great company
April 6, 2024

Great company. Great customer service. I wish they offered a better variety of frames.
It would be super nice if they could obtain like a Nike brand frame, although I know the price would increase.
Great Company will order again. This is my third pair.

Date of experience: March 27, 2024
North Carolina
1 review
0 helpful votes
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So easy, even a great-grandmother can do it!
April 22, 2024
Updated review

So easy, even a great-grandmother can do it! The quality and prescription are correct. I'd been skeptical since I wear multi focal lenses but,Payne got it right! These are my 2nd pair. I tell everyone who compliments them about Payne.

Date of experience: April 11, 2024

Easy
October 9, 2023
Previous review

Easy. Fun to try on!

Date of experience: October 9, 2023
Arizona
2 reviews
2 helpful votes
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I made the mistake of buying 2 pairs of glasses from them. Both did not fit well. Customer service engaged in word games. They offered to refund 1/2 my cost if I paid to return the glasses to them. Which is crazy. I end up with no glasses and paying them for their screw up.
This is a scam

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2022
Ohio
1 review
0 helpful votes
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I have ordered seven pair of frames/progressive lenses from Payne, four for me and two for my husband. Each pair has come out perfect. I can buy about three or four pairs for the price of glasses anywhere else. They have many stylish frames to choose from and ordering is easy.

Date of experience: February 1, 2023
North Carolina
1 review
0 helpful votes
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Great service, my prescription was wrong initially from the optometrist. After I verified it. Customer service corrected the issue and sent out another set of glasses. I will buy again in the near future

Date of experience: February 1, 2023
Ohio
1 review
0 helpful votes
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This is our second time ordering from Payne
January 7, 2023

This is our second time ordering from Payne. Always great quality, prices are outstanding, shipping was super fast! We had our glasses in less than a week from when we ordered them! We will definitely be ordering again!

Date of experience: January 7, 2023
Pennsylvania
1 review
0 helpful votes
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I bought two different glasses
April 2, 2023

I bought two different glasses. Returned "Glasses 1" for a different color and never received it back. I ordered a second pair soon after the first (which was the reason I think it got mixed up.) I tried to get a correct PD on Glasses 2 and sent back but was not satisfied with the final replacement pair. I had to throw it away.

Very unsatisfied with the help. No one ever understood my questions, or that I paid for 2 glasses and ended up with only 1 pair (that I threw away.)

Date of experience: March 3, 2023
Ohio
1 review
0 helpful votes
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Best glasses Ever!
March 21, 2022

First time ordering glasses from this type of website, wasn't sure what to expect. My expectations were low... boy was I surprised! Will order from them again, I love have extra sunglasses and knowing if they break or get lost, I can replace them easily!

Date of experience: March 21, 2022
North Dakota
1 review
0 helpful votes
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Buying glasses with Payne Glasses is a very easy experience! My prescription is automatically saved and you CANNOT compete with these prices. I can get a pair of prescription glasses with UV protection and blue light blocking for $30? Count me in! I literally recommend them to everyone (I'm not getting paid to say this)

Date of experience: April 12, 2024
West Virginia
2 reviews
0 helpful votes
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My experience was perfect
July 7, 2023

My experience was perfect. My glasses arrived quicker than I could order and receive them from the optometrist, they're perfectly fine, and priced amazingly well. I got 4 pairs of glasses (2 regular, 2 sunglasses) with many add ons for $100 less than I could buy one pair from my optometrist AFTER insurance. I'm thoroughly pleased.

Date of experience: July 7, 2023
Delaware
1 review
0 helpful votes
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Really Small Frames
May 12, 2022

With this being my third purchase from Payne, I didn't see me having any issues... but the two pairs of sunglasses I purchased for my son were very small. Smaller than his regular prescription glasses. We both were a little bummed by this and he's extremely self conscious about wearing glasses anyway.

Date of experience: April 12, 2022
New Hampshire
1 review
0 helpful votes
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I love payne glasses but...
January 3, 2023

I recently experienced a situation where the post office didn't handle their side. It happens. I reached out to customer service weeks ago and no one ever replied. I ordered an additional pair and they haven't moved at all yet. No production, nothing. I'm truly lost bc Payne is always fast and pain free. I guess bc I nvr had to speak with anyone. A little annoyed n slightly disappointed.

Date of experience: December 4, 2022
South Dakota
2 reviews
1 helpful vote
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I'm always very satisfied with my orders in every way
November 14, 2024
Updated review

I'm always very satisfied with my orders in every way. Thanks!

Date of experience: November 4, 2024

I've ordered so many glasses from here and love them...
February 24, 2024
Previous review

I've ordered so many glasses from here and love them all

Date of experience: February 24, 2024
Oklahoma
1 review
0 helpful votes
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Love it
December 26, 2020

Faster than expected shipping. Great prices. The quality is hit or miss but for the price you couldn't ask for anything better. I bought 3 pairs, one pair has a lens that will pop out if dropped. But I can pop it back in and go on. I love them either way.

Date of experience: December 26, 2020
Nebraska
2 reviews
0 helpful votes
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Best online glasses!
February 20, 2021

I love the variety of frames to choose from and the larger sized frames are great! Payne Glasses are processed and delivered quicker than any other online prescription glasses store than any I've used in the past. Their detail to making sure your PD is correct for close up and far away for those of us who are progressive lenses wearers is phenomenal. I messed up my first order and they graciously helped me get the right frame and lenses without a hassle. I'll be ordering all my future glasses with Payne! One thing I hope is improved in the future is that their virtual try on is available for all their glasses. Thanks Payne Glasses!

Date of experience: February 20, 2021

Overview

Payne Glasses has a rating of 4.2 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price and second pair. Payne Glasses ranks 8th among Eyeglasses sites.

service
277
value
983
shipping
982
returns
30
quality
979
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