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Payne Glasses

How would you rate Payne Glasses?
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California
1 review
0 helpful votes
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I bought this pair of glasses and love the fit
June 17, 2024
Updated review

I bought this pair of glasses and love the fit. So this is a spare pair in another color. It was so easy to go on the site and just put in the order. Thank you! I am so impressed with Payne glasses and my friends are asking where I get my glasses. Best part is that I was confident to order on the July 4th special "buy 3 pair get the 4th free". I had a lot of fun shopping as you familiarize yourself with how the measurements fit on your face you can tweak the sizes to refine the fit. My only complaint is that I wish the measurements for each pair were printed on the arm as my other glasses from optometrist offices have these, just makes it easier to know what fit is good for you without having to go back into your order history and find your recent good fit measurements.

Date of experience: June 7, 2024

I bought this pair of glasses and love the fit
May 11, 2024
Previous review

I bought this pair of glasses and love the fit. So this is a spare pair in another color. It was so easy to go on the site and just put in the order. Thank you!

Date of experience: May 1, 2024
Illinois
1 review
0 helpful votes
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I love Payne Glasses
November 29, 2022
Updated review

I love Payne Glasses - but I don't love the fact that your website does not return to the place where I was shopping after I finish looking at a frame in detail. It's a real pain to scroll through from the first page each time! I also wish they would restock frames that are sold out.

Date of experience: November 29, 2022

I applied points to my purchase, but they were not...
November 29, 2021
Previous review

I applied points to my purchase, but they were not applied to the final purchase price. Very disappointing!

Date of experience: November 29, 2021
Washington
1 review
0 helpful votes
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I've probably ordered 20 pairs of glasses from Payne for myself, and another six or seven for my kids. The prices are fantastic, they arrive in a couple of weeks, and the prescription has been spot on every single time. I've ordered readers, computer distance, regular distance, and bifocal, as well as progressives, and every single one has been perfect vision wise. I'll keep coming back for years!

Date of experience: January 8, 2023
North Carolina
1 review
0 helpful votes
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This was my second time ordering and my new glasses are just as good as the $400 pair I bought at the eye doctor's office. I'll never buy another expensive pair of glasses again. Thanks so much for what you do, Payne Glasses!

Date of experience: January 9, 2023
Rhode Island
1 review
0 helpful votes
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I had some warranty questions and was received professionally and cordially. My resolution was satisfactory to me and well received by my company contact. I have bought several pairs of glasses over the years and will continue to do so. It is refreshing that customer service is honest and sincere. Product and services are very noteworthy.
Thank You!

Date of experience: November 29, 2023
West Virginia
1 review
0 helpful votes
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I have ordered from Payne Glasses many times for around...
March 31, 2024
Updated review

I have ordered from Payne Glasses many times for around 6 years now. Every order has been perfect, and I have never had to return a pair for any reason. I have ordered for my whole family and everyone has loved their glasses. We have ordered regular glasses, sun glasses, and sports glasses, and all have exceeded our expectations. I highly recommend them for their great value and great products. It's wonderful to be able to order a few pairs to change out when you like for way less than the big brand eye glasses shops. You won't go wrong with Payne Glasses!

Date of experience: March 21, 2024

Always easy to buy quality eyewear at low prices!
February 19, 2023
Previous review

Always easy to buy quality eyewear at low prices!

Date of experience: February 19, 2023
Canada
1 review
0 helpful votes
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Thank you for an affordable eyeglass alternative, I was worried that I might not fill things out properly, but everything is very well explained. I have ordered glasses and prescription sunglasses and am very happy!

Date of experience: June 13, 2023
Wisconsin
1 review
0 helpful votes
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Very poor service and customer support for Payne and their customer service rep Damon.

Ordered a stock glasses with not RX never worn when I realized I do not need. Requested refund and was told 50% back and I pay shipping. Why bother.

Very disappointed and would not recommend. If you choose to work with them read the fine print as a 50% restock seems excessive.

Not a satisfied customer.

Buyer beware...

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 20, 2023
Indiana
4 reviews
8 helpful votes
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Customer service is lacking
January 15, 2021

This is my second review- I had to lower my rating. Make sure your prescription is correct when you order as customer service will not help you correct it. I tried to fix my order the same day I placed it and instead of just fixing it they stalled with bogus emails until it was definitely too late. I won't be ordering again

Date of experience: January 15, 2021
New York
1 review
0 helpful votes
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Bifocal glasses
February 19, 2021

Navigating the Payne site and trying to be sure that prescription information was entered correctly was a bit challenging at times, but customer service was very helpful and accommodating. Orders arrived in a timely fashion and the quality of the glasses was excellent. Glasses were well packaged and (when needed) returns were easily done. I will order from them again in the future.

Date of experience: February 19, 2021
Missouri
1 review
0 helpful votes
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Great value for great eyewear
January 25, 2022

I have ordered twice now from Payne Glasses. I have a complicated prescription with myopia, bifocal needs and astigmatism. After shipping my glasses they followed up by contacting me to ensure that the glasses worked well for my prescription. They are perfect and I am extremely pleased. In fact I ordered a second time to get prescription sunglasses.

Date of experience: January 25, 2022
New York
1 review
0 helpful votes
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The glasses I ordered have nose pads made for those...
August 6, 2024
Updated review

The glasses I ordered have nose pads made for those glasses. One fell off after several weeks and I was not able to find it. My call to Paynes to ask for a replacement for this simple pad - the absence of which makes my new glasses useless - I was told Paynes does not do that and I'd have to find it at Walmart or someplace. So far none of the three "someplaces" I've been to have ever seen such a nose pad. I have been a loyal customer for many years, but no more. I'm done. Over a nose pad!

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 27, 2024

Customer service people are very helpful
May 19, 2024
Previous review

Customer service people are very helpful.

Date of experience: May 9, 2024
Tennessee
1 review
0 helpful votes
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Best Value! High Quality! Speedy Delivery!
January 13, 2021

Right out the gate - Price! Price! Price! Payne's prices are incredible! What's more incredible is the super selection of stylish frames. I was skeptical that low price, meant low quality. Wrong! The quality was every bit as good as any pair of glasses I currently own. Instructions on apps to aid in measuring PD helpful and easy to follow. What else can one say? The buying experience from price to selection to delivery was first class!

Date of experience: January 13, 2021
North Dakota
1 review
0 helpful votes
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I have ordered 5 pair of glasses from PG, and I've been pleased with every pair. The production & shipping are quick! Usually one week between ordering & having them in my hands! I recommend them to many people when I get compliments on my glasses!

Date of experience: March 3, 2023
Georgia
1 review
0 helpful votes
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Stylish and affordable!
April 5, 2021

The site is very easy to use and my prescription feels way better than the ones I got from my regular doctor. They have a lot of different frames to choose from and they're very affordable. I've been a customer when they were still pretty new. I hope they add more things like contacts and get more customers. I always tell my friends about them!

Date of experience: April 5, 2021
North Carolina
1 review
0 helpful votes
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Smooth transaction, great glasses!
June 23, 2021

Received my order well within the estimated time frame and could not be more pleased. The frames were much higher quality than I expected and fit my face perfectly! The lenses as well are as good as any ordered from an optometrist. I am already planning to get 1 or 2 more glasses ordered soon.

Date of experience: June 23, 2021
Virginia
1 review
0 helpful votes
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What I've been looking for since 2012
February 28, 2021

I lived in China in 2012 and would routinely buy prescription glasses of various colours and shapes - at $15 a pair. I loved having a different pair for each day or style or mood. Over the years they broke or the lenses became scratched and outdated and finally I was down to my last pair. I used my vision insurance to get a Calvin Klein pair locally (still over $60 on top of the insurance) and literally within a year they broke! Annoyed that I would have to wait another year before being able to replace them or shelling out $100+ myself, I searched online and found Zenni. Well, sure they were much cheaper but then I decided to take a second look around and found Payne which has the exact same frames! And was even cheaper! But what really impressed me was the quality - the glasses don't feel flimsy at all, the lenses are just what I ordered, and the care in which they prepared them was amazing. I now have four pairs from Payne and look forward to expanding my collection.

Date of experience: February 28, 2021
Florida
2 reviews
1 helpful vote
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No bifocals useless
March 10, 2021

Everything was fine, till I received the order, suppose to had bifocals on one pair, the glasses were large lenses frames with noline bifocals, the bifocals were all the way to bottom edge of frame, totally useless, the service was very disturbing trying to get this mistake resolved, this is how bad it was, I'll never buy from them again!

Date of experience: February 8, 2021
Illinois
1 review
0 helpful votes
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Amazing
September 22, 2021

Although the pay with Amazon feature did not work, everything was great. Easy to navigate the site. Easy to virtually try on glasses. I could not believe how quick we received the glasses. Everything seemed too good to be true but 4 weeks after purchase and still no issues!

Date of experience: August 23, 2021
New York
1 review
0 helpful votes
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Fantastic glasses at an unbelievable price!
November 19, 2022

I picked up a pair to have on hand as a spare however since they have arrived I've been wearing them more than my more expensive glasses. I will be purchasing more in the future. Excited to try out different frame shapes and sun tints. Thank you Payne Glasses for making my glasses more fun than just something I'm forced to stick on my face in order to see.

Date of experience: November 19, 2022

Overview

Payne Glasses has a rating of 4.2 stars from 1,602 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price and second pair. Payne Glasses ranks 8th among Eyeglasses sites.

service
277
value
983
shipping
982
returns
30
quality
979
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