business logo of Payne Glasses

Payne GlassesReviews 1,599

4.1

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Payne Glasses?
grey star
grey star
grey star
grey star
grey star

Payne Glasses Reviews Summary

Payne Glasses has a rating of 4.1 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price and second pair. Payne Glasses ranks 9th among Eyeglasses sites.

service
277
value
980
shipping
979
quality
976

Instant Feedback

61,644 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Martha D.
Unfollow Martha D.
Share Review
Report Review

I love that it is so easy to order glasses from this site. They have a great selection and the prices are incredibly affordable.

Date of experience: July 26, 2024
California
1 review
0 helpful votes
Follow Michael U.
Unfollow Michael U.
Share Review
Report Review

Great experience don't be afraid to try ordering online from Payne.

Date of experience: July 26, 2024

Very pleased
June 7, 2024
Previous review

Very pleased.

Date of experience: May 28, 2024
Mississippi
1 review
0 helpful votes
Follow Jackie M.
Unfollow Jackie M.
Share Review
Report Review

Mostly easy to complete the order process
August 5, 2024
Updated review

Mostly easy to complete the order process. Customer service is phenomenal.

Date of experience: July 26, 2024

Very easy
April 13, 2024
Previous review

Very easy,

Date of experience: April 3, 2024
Illinois
1 review
0 helpful votes
Follow Sammoody I.
Unfollow Sammoody I.
Share Review
Report Review

I love the frame styles from Payne!
I brought several different styles,

Date of experience: July 26, 2024
New York
2 reviews
0 helpful votes
Follow Mitzie O.
Unfollow Mitzie O.
Share Review
Report Review

The glasses seem off to me
August 5, 2024
Updated review

The glasses seem off to me. I have hard trouble seeing clearly.

Date of experience: July 26, 2024

Shopping experience is great as always
September 10, 2022
Previous review

Shopping experience is great as always. I wish shipping was less expensive and quicker.

Date of experience: September 10, 2022
Pennsylvania
1 review
0 helpful votes
Follow Catherine W.
Unfollow Catherine W.
Share Review
Report Review

I recommend it to anyone that want to buy and have...
August 5, 2024
Updated review

I recommend it to anyone that want to buy and have a nice pair of glasses

Date of experience: July 26, 2024

I love shop here have different styles and colors to...
March 15, 2021
Previous review

I love shop here have different styles and colors to choose

Date of experience: March 15, 2021
Missouri
1 review
0 helpful votes
Follow Mandy P.
Unfollow Mandy P.
Share Review
Report Review

Everything has been wonderful!
August 3, 2024

Everything has been wonderful! Definitely ordering more styles!

Date of experience: July 24, 2024
California
1 review
0 helpful votes
Follow Amy H.
Unfollow Amy H.
Share Review
Report Review

Unfortunately I didn't have a great experience. My glasses weren't the right Prescription as the one I put in. They tried twice and both were a fail. I'm so very disappointed. The glasses themselves were very pretty. Bout both were pretty large on my narrow face.

Date of experience: July 23, 2024
Louisiana
2 reviews
0 helpful votes
Follow GARY G.
Unfollow GARY G.
Share Review
Report Review

I was leary about ordering glasses on line but after...
August 2, 2024
Updated review

I was leary about ordering glasses on line but after ordering my initial pair I then ordered sunglasses and both are great.

Date of experience: July 23, 2024

Great prices with great quality and quick delivery
June 18, 2024
Previous review

Great prices with great quality and quick delivery. Easy to search for what you are looking for. Would recommend to friends and family.

Date of experience: June 8, 2024
California
1 review
0 helpful votes
Follow Sandy B.
Unfollow Sandy B.
Share Review
Report Review

Payne is always fast and reasonably priced
August 2, 2024
Updated review

Payne is always fast and reasonably priced. I've ordered multiple times.

Date of experience: July 23, 2024

My last pair was so cute and the prescription was perfect...
September 7, 2021
Previous review

My last pair was so cute and the prescription was perfect so I ordered again!

Date of experience: September 7, 2021
Virginia
1 review
0 helpful votes
Follow Sharol Y.
Unfollow Sharol Y.
Share Review
Report Review

Great deal
August 2, 2024
Updated review

Great deal. Good quality product. Have used Payne several times

Date of experience: July 23, 2024

Great cost and good quality
June 11, 2024
Previous review

Great cost and good quality

Date of experience: June 1, 2024
Michigan
1 review
0 helpful votes
Follow Jessica J.
Unfollow Jessica J.
Share Review
Report Review

One frame was not measured correctly, which required a return- this is not at the fault of the customer, but of the company that provides the measurements. So, this REQUIRED me to use my warranty, even though it was not something I am lead to believe is a proper usage of the warranty.
The first CSR that helped me during that time (Charles) was AMAZING! He explained everything that I did not understand or was not aware of to ensure I'd received the best experience I could.
I have already started telling people all about Payne Glasses since I've ordered and been very satisfied!

Date of experience: July 23, 2024
New Jersey
1 review
1 helpful vote
Follow Anthony P.
Unfollow Anthony P.
Share Review
Report Review

I'm especially pleased with the customer service
August 1, 2024
Updated review

I'm especially pleased with the customer service. I mistakenly entered incorrect prescription information and contacted Payne. They were incredibly understanding and remade my lenses for me in just a few days. They were fantastic!

Date of experience: July 22, 2024

Process was very easy
December 26, 2023
Previous review

Process was very easy. You could use a better selection of XL frames.

Date of experience: December 26, 2023
New Hampshire
1 review
0 helpful votes
Follow Rita Z.
Unfollow Rita Z.
Share Review
Report Review

So far so good I did not have a problem
July 30, 2024
Updated review

So far so good I did not have a problem. I have told any friends how I always buy from paynes

Date of experience: July 20, 2024

So far so good
June 4, 2024
Previous review

So far so good

Date of experience: May 25, 2024
Utah
1 review
0 helpful votes
Follow Kimberly S.
Unfollow Kimberly S.
Share Review
Report Review

Great prices and quality glasses!
July 29, 2024

Great prices and quality glasses! Allows me to glasses to match almost every outfit! I frequently get compliments on my glasses. LOVE Payne glasses!

Date of experience: July 19, 2024
Arizona
1 review
0 helpful votes
Follow John O.
Unfollow John O.
Share Review
Report Review

Fast and affordable.My job is very hard on my glasses so I frequently have to get new glasses it's not like the old days when you have to go to the eye doctor and order new glasses just put your prescription in and they're there in a week.

Date of experience: July 19, 2024

Customer service was so helpful I made a mistake and...
April 28, 2024
Previous review

Customer service was so helpful I made a mistake and they made me feel important and fixed my mistake in one day.

Date of experience: April 18, 2024
Iowa
1 review
0 helpful votes
Follow Ken S.
Unfollow Ken S.
Share Review
Report Review

On my first order, the frames I received were made incorrectly, so they didn't sit on my face level. They were made of plastic, so I couldn't bend them to fix them. They gave me a credit for new glasses, but they didn't cover shipping the 2nd time, which seems unfair, since they sent me a pair of defective glasses.

Date of experience: July 19, 2024
Pennsylvania
1 review
0 helpful votes
Follow Campanile W.
Unfollow Campanile W.
Share Review
Report Review

I like ordering from Payne Glasses because their frames are good quality and the lenses are light weight I also love their prices

Date of experience: July 19, 2024

Very easy to order and I love my frames and I was very happy with the prices

Date of experience: July 7, 2023
Mississippi
1 review
0 helpful votes
Follow Al S.
Unfollow Al S.
Share Review
Report Review

After buying glasses before from payne, I thought another order would be no problem. But it was.
The glasses came in and were not right.

Date of experience: July 19, 2024
North Carolina
1 review
0 helpful votes
Follow Smith X.
Unfollow Smith X.
Share Review
Report Review

Great glasses very kid friendly and the sunglasses are very dark

Date of experience: July 19, 2024

From the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!


payneglasses.com
Pittsburgh, PA, United States
+349