Wish I'd read these reviews- would advise people NEVER touch this site with a bargepole!
We ordered a product from them last year and discovered that they have been continuing to take the same amount of money from our account over the past few months. It came as no surprise that we can't contact them on the phone and we've had to cancel a bank card so that they can't carry on siphoning off our money. Our bank fraud team have been very helpful, but we're furious that they're still obviously in business. I will certainly be doing more research before I buy anything else from unfamiliar internet sites...
This is a familiar story. Bought a dog coat in June 2011 for £16.99. It arrived OK and was OK. Kept taking the money every month up to and including December 2011.
Luckily I paid by Visa and contacted my Visa provider's fraud dept. enclosing printouts from this website. They investigated and refunded the fraudulent payments. This should work for you if you paid by Visa. I've also cancelled that card and had a new one issued. Good Luck.
I wish i had read this forum before I purchased some spray for my hens 2 weeks ago with payment taken straight away. I received an email a few days ago to say my order had been cancelled - and that was it. I replied to ask why the order was cancelled and when my refund would be given. I have tried calling the contact number and all 3 options available were all busy (all day long i got the same message)! I am going to contact my credit card provider as i only recently had my bank account and credit card hacked into so don't want to same happening again with these fraudsters. How can these criminals get away with doing this!
Do not use this site, i purchased some dishes for my bunnys and paid via debit card, they have since taken two further payments and it took me 2 months to get it back. They are currently under investigation by east riding trading standards so log a call with them, lets get them shut down and stop doing to anybody else what they have done to so many people!
I bought a dog bed in December and the money went out of my account, They have since taken out another payment out of my account, I contacted them - they said it would be refunded and it hasn't. I have since read lots of bad things about them and have emailed them again on numerous occasions and received quite abusive responses from 'Maxine'. I will be complaining everywhere I can about this site as they are just helping themselves to our money. Absolutely shocking. They need to be closed down ASAP!
I ordered three dog collars from pawspetsupermarket in June 2011 - the collars are good quality, arrived quickly and only cost £12.74. HOWEVER since then they have taken either £12.74 or £16.75 out of my bank account every other week!
They do not answer their phones and have replied to my emails saying they will refund the money - but are still taking it. I paid through Sage Pay and they say they can do nothing to prevent pawspetsupermarket taking the money out of my account - another useless firm!
My bank, LloydsTSB, is going to refund my money and take action against pawspetsupermarket who are still taking money - over £150 and counting!
I have just ordered off pawspetsupermarket, before seeing this review website. I will be cancelling my debit card first thing in the morning after seeing nearly every review and the payments each month. Never again will I be buying online without seeing reviews again!
I noticed that I had an amount coming out of my bank monthly for which I did not know what it was. On checking I found out that it was pawspetsupermarket.com that it was from. I contacted their site and told them that I was disgusted that this was being done and a day later got an answer from them, saying that if I could identify the payment dates they would refund all the monies. Yes I thought!.
I have checked my bank statement and this has been done. I contacted them and thanked them.
If you tell them just what has been going out of your bank I am sure they will look into it and refund you.
Good luck.
Pawspetsupermarket took money from my credit card and I never even bought anything, never heard of the site. I contacted them and they refunded me and then I closed my credit card and opened a new one so they couldn't do it again. I've been contacted by Trading Standards. Apparently they trade under different pseudonyms paswpetsupermarket.co.uk is just one of them.
PLEASE PLEASE PLEASE, avoid this company. Do not touch them with a bargepole. They are crooks. They have taken two unauthorised payments from my credit card & have not answered my email requesting a refund. Am now leaving it to my Credit card providor to sort it but I am going to report this rogue company to Trading Standards. I would encourage everyone who has had a similar experience to do the same. They are probably making thousands from all those people who do not bother to check their bank/credit card statements.
DO NOT BUY FROM THIS SITE. THEY TAKE YOUR MONEY AND SEND YOU ON NOTHING. HAD TO PUT A DISPUTE IN WITH MY CREDIT CARD PROVIDER.NO CUSTOMER SERVICE AND DONT ANSWER THERE PHONES. AVOID LIKE THE PLAGUE. ONLY FOUND THIS REVIEW SITE AFTER WAITING 2 WEEKS WITHOUT DELIVERY OF GOODS, WISH I SEEN IT BEFORE ORDERING.
Item not arrived after one month, there is no real phone number, the number given cuts you off. They have fraudulently taken payments from my account, had to refer to my banks online security fraud team.
I ordered products off the site in April 2011. They debited my account for the correct amount in April, but then took the same amount out of my account EVERY MONTH FOR 4 MONTHS IN A ROW. Despite numerous attempts to get this refunded, still no luck, 6 months later!
NEVER EVER BUY ANYTHING FROM PAWSPETSUPERMARKET.COM! They are crooks, and running a pathetic and dishonest business.
After reading the comments about this website taking unauthorised payments I was alarmed as I had placed an order in October. One item was out of stock but the other did arrive. As the out of stock item was for just £5 I decided, in view of the comments not to draw attention to myself by requesting a refund! My ploy did work however as my credit card statement this month shows yet another charge - just like so many others.
Whichever bank is operating Paw's credit/debit card facilities needs to take responsibility for the misuse - preferably by removing their ability to process payments.
A really nice place to shop
They have a nice easy to use web site, with some fantastic prices,
I have bought things from here a few times for my pets.
The delivery time scales are quite good, i have swapped things a time or two with no problems at all.
I find customer services friendly and helpful.
I will most defiantly be shopping with this site again
We've had the same experience as Paul E! Ordered something 2 months ago and received nothing. They've taken money out twice and haven't responded to any of the emails we've sent. We've spoken to our bank and are going to follow up with the fraud department. It's odd that some of you seem to have had no issues but some of us have had really negative experiences.
LIKE MANY OTHERS MY CREDIT CARD HAS BEEN DEBITED AND NO GOODS ARRIVED. IVE TRIED TO CONTACT THEM ON 2 SEPARATE DAYS BY EMAIL AND ALSO BY PHONE WHICH CUTS YOU OFF, AND NO RESPONSE. IVE INFORMED MY CREDIT COMPANY THAT THIS COMPANY MAY TRY AGAIN TO DEBIT MY CARD AS I BELIEVE FROM READING OTHER REPORTS, IT HAS DONE THIS TO OTHER PEOPLE. BEWARE THIS COMPANY AT ALL COSTS
I CANT STRESS THIS ENOUGH STAY AWAY FROM THESE PEOPLE IF YOU DONT WANT TO GET RIPPED OFF! I bought a hamster cage from them at the end of Oct it took nearly 2 weeks to come and when it did finally arrive it was poor quality. I sent it back on the 2nd of Nov by recorded delivery asking for a refund as of today I still haven't had my money back. They are impossible to contact by phone and mostly ignore your emails even when you threaten them! Im not going to leave it as to my mind this is theft and along with other people ill be reporting them to the Trading Standards now, who I think are starting to investigate this do called company. Like others i wish I had read the reviews first. Lesson learnt there!
But DO NOT BUY FROM THIS SITE THEY ARE THIEVES!
DO NOT order from this site. I ordered a cage for my guinea pig, it took nearly a month to arrive. Their phone number is just an auotomated recording which hangs up at the end of the message.
A month after I paid, they took payment again! And then thought offering me £5 off of my"next" purchase would them was sufficient compensation. You can stick your £5 off, I'll be going to a reputable store in future!
After ordering an item I decided to read some of the bad reviews, big mistake. I got quite worried expecting my item not to turn up etc. What do you know it turned up. I paniced for nothing. The item was brilliant, much cheaper than elsewhere. I will be dealing with pawspetsupermarket again. A GREAT buy..
Answer: You have been taking monies from my bank account UNAUTHORISED. I am now in touch with the fraud dept of my bank, the local police to have you investigated and the chamber of commerce to put you out of business. I expect a complete refund by return. YOU WILL BE GOING OUT OF BUSINESS IF YOU FAIL TO COMPLY. MY BANK WILL NOT BE PAYING ANY MORE TO YOU, EXPECT TO HEAR FROM THEIR FRAUD DEPT bren@decaret.com
Pawspetsupermarket.co.uk has a rating of 1.6 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pawspetsupermarket.co.uk most frequently mention credit card, trading standards and bank account. Pawspetsupermarket.co.uk ranks 452nd among Dogs sites.