I wish i had read this forum before I purchased some spray for my hens 2 weeks ago with payment taken straight away. I received an email a few days ago to say my order had been cancelled - and that was it. I replied to ask why the order was cancelled and when my refund would be given. I have tried calling the contact number and all 3 options available were all busy (all day long i got the same message)! I am going to contact my credit card provider as i only recently had my bank account and credit card hacked into so don't want to same happening again with these fraudsters. How can these criminals get away with doing this!