Pawrade

I deeply regret choosing to work with PetPay and Pawrade due to their failure to uphold basic ethical standards and accountability in their practices. My puppy was diagnosed with a hereditary condition that could have been entirely preventable with proper breeder screening. Despite the seriousness of the issue, both companies have refused to take responsibility, hiding behind the terms of a document rather than addressing the ethical concerns or taking meaningful action.

The condition my dog was diagnosed with has significant long-term health and financial implications, yet they dismissed it because the diagnosis occurred after the limited timeframe outlined in their health guarantee. This type of contractual loophole not only protects them from accountability but also disregards the well-being of the animals and the trust of their customers.

What's most troubling is that their reliance on this contract seems to excuse their unethical practices, including working with breeders who fail to prevent hereditary defects in their litters. By supporting such breeders, they perpetuate harmful and irresponsible breeding practices that ultimately harm both the dogs and the families who welcome them into their homes.

I trusted these companies to provide a healthy, ethically bred pet, and they have not lived up to that promise. Potential customers should be aware that these companies prioritize legal protections for themselves over ethical practices and customer trust. If you value transparency, animal welfare, and accountability, I strongly urge you to reconsider choosing PetPay or Pawrade.

I purchased a puppy through Pawrade. Don't be fooled by their website. I was and regret it. This puppy can't be trained! I don't want to leave her at a shelter for fear she'll be mistreated. Purchase a puppy dog that you can visit when born and pick out the one you want. Don't trust a breeder you will never meet! It's been heartbreaking for me.

I love my st. Bernard. So I have spent 15k in the last year to keep him. He needed eye surgery to correct his lower eyelids from turning in. He also has severe hip dysplasia with muscular atrophy and is about half the weight he should be at his age...The pawrade guarantee is essentially useless. READ IT. I didn't like how he arrived. It seemed he was stuck in his own waste for days. His white fur was stained...it eventually came out. I worry about the breeders. Will never buy a dog online again.

Please do not buy your dog from Pawrade. Dog seemed low energy and upon visit to vet for wellness check it was revealed that we were sold a sick pup. Vet diagnosed pneumonia, gastro infections, high white cell blood count and extreme dehydration. It has been an awful stressful experience dealing with these people. For me its just a fancy puppy mill. I should have known better. There are plenty of bad reviews of similar customer experiences. Don't let the Trustpilot positives fool you..

I purchased a pavilion puppy in November. I was told that I would be receiving a packet of information with the shot she had received so I could tell my vet what shots she had received.

I never received the information. I have called numerous times. I have e-mailed them. NO LUCK!

I was told one time when I called that they would email me the information but it never came.

VERY POOR service!

I purchased two Australian Shepherds from Pawrade, the entire experience was wonderful from working with the sales staff, to the staff giving me information about how to prepare and then travel. My puppies came home within 3 days and they were wonderful to work with as well, I picked ground travel and it was a great company as well. Thank you for my puppy experience and my lovable dogs.

This company is a scam! Do not use. I put a deposit on a puppy. Later I was informed that the puppy had health issues that required surgery. Pawrade will not refund my deposit but require me to sign a release for the surgery! This company is a scam and cannot be trusted!

I was interested in a puppy and inquired about it. I was told that the customer service rep would be in contact with me to set up a time to meet the puppy and breeder but the person never got back in touch. I then reached out to inquire about the puppy again, only to be told that the puppy was sold to someone else. Very poor customer service. I would recommend that if you are looking for a puppy to go somewhere else that has better customer service and responds quicker.

Do not purchase a pup from this company. I purchased a pup, 6 months later we found that she has a genetically malformed femoral head. We now are battling this horrible company to get assistance with her medical costs and necessary surgery. Horrible experience, just horrible. They do not have you or your pups best interests at heart and are incredibly dishonest and sell unhealthy pups. I would give them zero stars if I could.

Breeder & company involved 9 days later no flight info no returned email or text would never do this again. Pls if you fall in love run! Do not go throu this company. Not only do I have to dispute my C.C I have to tell my husband we are not getting our puppy. Shame on me for not doing my homework. This will happen to you. Don't think different! Read the reviews. Look else where. I promise you will be less stressed out. If only I did my research ahead of time. Pls look elsewhere. It's a lot of money to be dealing with inconsistency and NOT knowing when the pup will come. Also as I have read. Most puppies are not healthy. Now what do you do? I googled this company on the better Business Bureau. Nothing came up. I also searched on their website for scams it didn't come up. Regardless! It is not worth the headache or stress. Pls…. Look everywhere

Please do not buy your dog from this site. They will call you non stop once you show interest in a dog but when you already purchased the dog and you have a problem they will ignore you and will not answer calls or emails. We purchased a Toy poodle( with insurance offered by Pawrade) who we received on March 16. That same day after he was delivered we noticed that he was coughing and making sounds like he was choking we contacted Pawrade with no answer. We decided to make an appointment for the dog to get checked however there was no available appointments until Monday. On top of the insurance we purchased through Pawrade we decided to get our own insurance. We took him to the vet and he was Diagnosed with Pneumonia. Now, since the dog was sick from March 16 the insurance that we purchased is not covered and Pawrade insurance is not going to cover for the expenses either. The dog is still sick coughing and making choking sounds and till this day we are going back and forth with Pawrade… My puppy needs medical care but my both insurances will not cover any expenses. If you want to purchase a healthy Puppy please stay away from Pawrade!
Attached is a video of the condition my puppy was delivered to us!

Puppy Mill

Absolute false advertising of puppies.
DO NOT SIGN ANYTHING or put a reserve (full payment) in until you SEE all breeders pictures of puppy - on all sides of body and face AND sire and mother.
I first asked for pictures of the puppies mother and father. They said they would request them from Breeder … did not give them to me until AFTER I reserved the puppy for full price - THEN sent the father and mothers picture, of which, looked like crossbreed dogs of low quality.
The breeders (after payment) pictures of the puppy looked nothing like the adorable puppy in the Pawrade advertisement. VERY deceptive! I will enclose the breeders pictures of a $4,000 + all taxes, fees, travel, etc…. Pure bred, registered, King Charles Spaniel and her parents.

Date of experience: February 14,2024

Pawrade definitely works with puppy mills! My dog is so severely damaged I have spent over $6k thus far!

The team is horrible!

DO NOT GET A PUPPY THROUGH PAWRADE!

She was delivered with parasite from a breeder in Indiana. Her name was Cora the paperwork said Donna. We are still fighting with the parasites. The delivery was delayed because of parasite. I bought insurance to help with the cost. They need to check out these so called breeders. It's like they know you fall in love with the dogs purchased and can't send back. Not sure even with insurance what my cost will be for my share. I should have checked out the ratings of these organization before hand. Shame on me, but shame on them for helping sell sick puppies. King Cavaliers are friendly dogs but she acts like she may have been abused not physically but mentally. Do not use these company. Now I'm making payments not only to the Vet but to the company I received the loan from. Since I'm not even sure I received the dog I purchased since it had one name on the website and another when received.

After changing travel days. Now on day of puppy pickup, the company has ghosted me. I tried to message them multiple times with now reply. And at 11pm they tell me puppy might be picked up the next day to be driven to me. This is after they pushed me into having the dog driven when I wanted her flown to me. Next step I'll be reporting their scam delivery habits to the bbb.

I got a dog from pawrade that right off the bat didn't come trained as he was described. Was supposed to be potty trained and cat friendly, but was nowhere near potty trained or friendly with cats. They say you can return your pet, but you basically loose out on all the money you have spent, and we wanted to try to make it work. The way our dog acts is terribly unsocialized, as if he was barely around people and he has bad anxiety. I have doubts that the breeder he was from was credible or trustworthy. What kind of breeder makes zero contact to the person they are selling to? I think he could've potentially been from a very shady backyard breeder. Also, the website has phone numbers that link to questionable sources. Although I love my dog, he has come with a host of behavioral issues which makes me think he came from somewhere that he wasn't socialized with people or treated with any sort of love or given a lick of training.

This company does NOT provide vetted breeders and puppies that are up to date on shots. My 14 week old puppy came with ONE parvo shot and ONE combo shot and TWO rabies shots. Additionally, when I tried to file a claim, I was advised that they would only reimburse me for 1 shot. My vet is appalled that they would transport a puppy that is NOT protected from life threatening illnesses. When I posted on their social media page they deleted my comments which 100% confirms that this company is completely illegitimate.

I read so many great reviews on Pawrade site.
For me, unfortunately, experience was not as successful as for other puppy buyers. Even though it's stated that the puppy is available at nine weeks old I had to wait for another extra month.
I asked if I can chat with the breeders, but never received a response.
Paperwork was overwhelming, plus to that I had to submit my photo ID, plus! Take a picture of my face and submit my selfie! To me it was ridiculous!

One week before transportation was set, I received a call that my puppy has pre-existing condition (open fontanelle). I had to sign papers that I will not file health claims.
In two days after that I received another call that my puppy has undescended testicle and I have to sign papers about another health condition.
I've got an impression that Pawrade company trying to push defected puppy! I really believe they getting puppies from puppy mills.

I am a veterinarian, and I am very concerned about my family's experience with Pawrade. My mother-in-law and father-in-law purchased a 7-month-old Cavapoo puppy from Pawrade in July 2024. I had been very concerned about using this website because I always recommend meeting a dog in person before becoming their forever home. Pawrade requires you to pay before meeting the dog, and they do not allow you to see where or how the dog was raised. Given the area of Ohio where my in-law's puppy came from, I had strong concerns that she would be from an Amish "high volume breeder," despite the "No Puppy Mill Pledge" on the website. I was worried that the dog would either have medical issues or behavioral issues that we could not know about until it was too late.

There was a delay of a couple weeks in getting the dog because of some medical issues, but they were eventually able to bring her home. My in-laws met up with her Amish owners in a parking lot.

This poor little dog is absolutely terrified of almost everything. She is much more comfortable being outdoors than inside. She prefers being among other dogs (she is the only dog in this household). She was terrified of most things in the house and all strangers. Even though she was 7 months old when they brought her home, she had never seen a leash before and did not know how to take a walk. After 6 months, she is warming up to my in-laws. They love her despite her severe anxiety. They have spent a lot of time and money taking her to multiple dog training courses and socialization time at an expensive doggy day care. Their dog trainer says that this Cavapoo is a "rescue," no matter how much my in-laws paid for her. She acts just like the dogs you find in shelters that have been rescued from puppy mills.

I am so sorry for everyone involved. Please do not use Pawrade. Find a dog from a shelter, or from a responsible breeder who will put their name on their dogs, allow you to see their facilities, and allow you to meet the dog before you bring her home

This occurred Nov- Dec 2023 and Jan 2024. We have had an unbelievably terrible experience with this company. Prior to purchasing the puppy, the staff were amazingly helpful and promised us we would be able to zoom and connect with the breeder. After we purchased, communication significantly decreased. It took 2 weeks to have our first zoom with the puppy and it was an inconvenient time as my children were unavailable. Breeder agreed to reschedule but that never happened. It took 2 more weeks to get two 10 second videos in which you could not even see the puppy's face. While one employee remained somewhat communicative and responsive (Holly), she did tell me that I should be working with another employee. This employee, Destiny, was extremely rude and dismissive. When I complained about not getting the promised zoom or longer engaging videos of the puppy, she told me that just because something was promised before purchase, it does not mean it will happen.

We waited 8 weeks with minimal communication from pawrade and zero communication from the breeder. The week before we were supposed to get the puppy, we received a refund with no explanation. Upon finally being able to reach a manager, we were told that the breeder changed his mind and was not comfortable selling us the puppy anymore, apparently because we asked to zoom and for a video. There was no discussion as Pawrade agreed to the cancellation and unbelievably allowed the breeder to re-list the puppy!

It was a horrible experience and in the hindsight, we are grateful that the sale was canceled as the entire experience was shady and it became clear that the company does not care about the customer or the puppies, but only the money.