Overview
Pawrade has a rating of 1.8 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pawrade most frequently mention puppy mill and health guarantee. Pawrade ranks 596th among Pets sites.
This company is only looking for making money at expense of people who is looking for a dog and doesn't have enough information to get an animal locally. Don't get in trap research more in your city, visit a shelter or I suggest to visit craigslist.org there is a lot of people who announce dogs there if you really want to buy one.
I naively pay almost four thousand dollars to this company to hopefully get a dog. Once they received the money they started behaving different regarding to the process of delivery of the dog. At the end I disputed the charge in the bank they reimbursed me the money for the dog but they charged me 1000 dollars transferring the debt to a debt collector icsystem.
I strongly recommend you to not put money in this kind of websites. If you want to be sure you are getting an animal in good conditions visit a local breeder or even a shelter. It's going to be much cheaper because apart of my bad experience dogs prices are very inflated in this website. Just be patient an you will find a good dog, at the end I decided to pay them the 1000 dollars just because I didn't want more problems but if you don't want to fall in these kind of issues don't buy dogs online specially not in pawrade...
The reviews sounded great. I wanted an older, socialized dog with basic potty training. Was told this dog- a 16 mo labradoodle was gentle, sweet, bright. She went into extreme over the top- dangerous- fear of strangers/new places mode the minute she arrived. Destroyed my house. Started howling 24/7 (on video). When asked about trying but having a back up to return her since this was Such Extreme behavior- they couldn't get anyone out for 5 days. Tried working with her on extended lead which wasn't going well but because impossible when she somehow tore off the lead from her collar. Shredded her crate. Bit me. First retrieval service would not take her because "/too vicous, snarling"… I was left alone at 1:30 in the am with a vicious dog- scared in my own house. The next day- with vet advice- we dosed the dog with Benadryl to calm her so a leash could be reattached. This time it worked but it took meds to do it. This dog was not at all socialized and petrified. Company had no refund policy. My only other option was to call Animal Control which would have put her down. So I paid transport return cost and she is back at breeder's. Pawrade says I didn't treat her well and she showed no signs of fear or viciousness. Not what I signed up for. Have it on video. Save your self a heartbreak. Do not deal with Pawrade. Strongly suspect backyard breeder situation.
The communication was great and they really cared about the pets and walked me through every step of the way.
Hey Ray, thank you for the positive review. We really do our best to help our customers find the perfect furry friend for them. We wish you many fun filled adventures!
Our chocolate lab puppy came to us 10 days ago with parasites and resource guarding. He is on meds that we paid for to help him feel better. However, he has been resource guarding everything in the house. He growled and snaps when we put on and take off his harness amongst. He resource guards his toys. This is a nightmare to my family with children. Especially when his page stated he was socialized with children and crate trained which he's not. He cries, whines and barks while in the crate.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Marino,
We are sorry to hear that you were not happy with your experience with Pawrade. Your review however is not a fair or accurate representation of what occurred when you purchased a puppy with us.
During your interaction with our sales representative your are given a thorough explanation of how our process works and what specifically is required of you as a buyer. If you choose to purchase a puppy you are then directed to read our terms and conditions of sale as well as our 3 year health guarantee and If all is well and meets your approval You are then given the opportunity to sign a contract to purchase the puppy. You chose to sign the contract, purchase the puppy and pay for the puppy as well as the travel service to have the pup delivered to you.
It was explained to you verbally as well as in writing how the travel process works. Your puppy is required to undergo a comprehensive health exam and receive a state certified Heath certification before it can travel. It takes a bit of time for the breeder to get the pup to a vet appointment. Once this is completed your travel is then scheduled. In your case you chose air cargo. This requires coordination with the breeder, buyer, and the airline to agree on a date that will work for all involved. This generally takes about 14 days and this was all disclosed to you as well. You purchased the pup on 8-31-2021 and then disputed your charge on 9-6-2021. You claimed that because your pup had not been sent by that time that it must be a scam. Our staff reached out to you on several occasions and explained everything to you again. You chose to move forward with cancelling the sale knowing full well that there was an administrative fee that would apply. You were given a refund of all money paid minus this fee that is absolutely not any where near $1000.
We at Pawrade do our best to make sure that all our customers receive a happy healthy puppy. We made every effort to do this for you. But some patience, understanding, and cooperation are required by the buyer as well. Delivering a live animal hundreds or even thousands of miles away in a safe and efficient manner is a complicated process that we cannot compromise on for the sake of speed.
Charlie
Assistant Operations Manager