Pawrade

I am a veterinarian, and I am very concerned about my family's experience with Pawrade. My mother-in-law and father-in-law purchased a 7-month-old Cavapoo puppy from Pawrade in July 2024. I had been very concerned about using this website because I always recommend meeting a dog in person before becoming their forever home. Pawrade requires you to pay before meeting the dog, and they do not allow you to see where or how the dog was raised. Given the area of Ohio where my in-law's puppy came from, I had strong concerns that she would be from an Amish "high volume breeder," despite the "No Puppy Mill Pledge" on the website. I was worried that the dog would either have medical issues or behavioral issues that we could not know about until it was too late.

There was a delay of a couple weeks in getting the dog because of some medical issues, but they were eventually able to bring her home. My in-laws met up with her Amish owners in a parking lot.

This poor little dog is absolutely terrified of almost everything. She is much more comfortable being outdoors than inside. She prefers being among other dogs (she is the only dog in this household). She was terrified of most things in the house and all strangers. Even though she was 7 months old when they brought her home, she had never seen a leash before and did not know how to take a walk. After 6 months, she is warming up to my in-laws. They love her despite her severe anxiety. They have spent a lot of time and money taking her to multiple dog training courses and socialization time at an expensive doggy day care. Their dog trainer says that this Cavapoo is a "rescue," no matter how much my in-laws paid for her. She acts just like the dogs you find in shelters that have been rescued from puppy mills.

I am so sorry for everyone involved. Please do not use Pawrade. Find a dog from a shelter, or from a responsible breeder who will put their name on their dogs, allow you to see their facilities, and allow you to meet the dog before you bring her home

Nice, responsive staff but no genetic screening required from breeders. Likely use puppy mills despite claims.

I am a family of three with two dogs (including the one we just got), two cats, three lizards, and chickens. He was great with all of them and is extremely friendly. This business is a great business that should be used more! I just got my pug puppy Preston. When we got him he was happy and healthy. This business cares about the dogs, they took him to the vet before we could have our dog. When our dog needed surgery before he was given to us they didn't make us pay for the surgery. They told us exactly what would happen and when it would happen with our dog. I seriously have doubt that they use puppy mills as my new pup was extremely healthy and no overbreeding was used. As a pug his nose doesn't look like it was bred short, his nose is a bit longer and he has no breathing issues.

I had a good experience with all of the people involved in my process. They all made sure to answer any questions I had. When I went to pick up my new puppy I had no trouble doing so. It was an easy smooth process that I would recommend for anyone looking to add a new addition to the family! My pup was a little older and they made sure he had all his shots on time before I got him and he was pretty much potty trained!

Miniature Dachshund puppies are adorable little dogs that have been bred to be small. They are great pets for families who love animals. These miniature dachshunds are very cute and they come from a long line of purebred dachshunds. You can buy these puppies online or visit a breeder near you.

Pawrade/PetPay were very easy to work with and our puppy Rachel is just perfect! We waited a few days to write a review because we wanted our vet to check her out. She is happy & healthy as promised! Communication during the process was pretty good overall, I had a lot of questions and they answered all of them. I would recommend Pawrade if you are looking to add a puppy to your family! The process was easy and secure with PetPay!

I got a Cava-Tzu from Pawrade, he came via flight nanny and the experience from purchase to delivery was wonderful. My travel Rep Shannon G was wonderful and responded quickly with information about a very nerve-wracking purchase, it set my mind at ease! My puppy Cooper is the sweetest, most beautiful puppy I have ever owned. He is the greatest addition to our family. I will 100% purchase another puppy in the future from the same breeder through Pawrade, thank you for your exceptional customer service and the best puppy for my family.

Really happy with this company and service. I first picked out a puppy and decided the breeder was a little shady so I wanted to back out but I had already paid and asked for a voucher so I could look at other pups. The service recovery here was phenomenal and everyone I spoke to were polite and customer oriented. I called them constantly impatient about my voucher, spoke to multiple people, and they all made sure to help me with whatever questions or concerns I had while being extremely patient with me. Once I had my voucher I chose an adorable corgi pup. He was 11 weeks old when I received him. He's already made friends with both my older, grumpy Maltese, and my younger excitable Golden Retriever. The delivery wait was totally worth it. I've had him for over a week now and he is seriously the cuddliest and most well behaved puppy I've ever had. He already knew the name I chose for him and was already peepad-trained!

They walked me through every step, including taking a little more time as my furbaby of 15 years had just gone to the Rainbow Bridge. When I saw a puppy I was interested in, no asking me to pick a more expensive one, just ok, let me tell you everything. Not only that, I have severe anxiety, and yet not once to my numerous emails or phone calls did they ever sound annoyed or impatient. The only thing I would change, is to require the transport team to letvyou know they have left, and thus could be text, and a text once a day to let you know where they are. But this is minor, and could be MY wish due to the anxiety. I will post again after my darling gets here from Southern Middle American, to the beaches of Cali. Almost 2000 miles.

We purchased our cockatoo Birdie from Pawrade! She is just a dream come true for our family. She is so social, she loves everyone and is the star of the show wherever she goes. Everyone at Pawrade was so helpful, all of our questions were answered and we even had a zoom call with the breeder so we could see our girl before she came home. I recommend Pawrade to everyone!

My order was completely as described. I asked for video and it was matching my puppy. Delivery was scheduled as promised and I could see my puppy travelling during 2 days. We are very happy with our decision to use Pawrade

I got my Old English Sheepdog from this site and couldn't be happier! I initially worked with a "puppy concierge" named Tania and she set up a conference call between her, myself, and the breeder Meghann, who was based out of Florida. Everyone was beyond helpful, professional, and able to answer my MANY questions about the process and specifically Meghann's breeding credentials and background. I had my new friend flown to me within two weeks and honestly couldn't be happier! They require a vet check within 3 days of getting your pup and my vet says that he looks great and is very healthy. Thank you Pawrade, Tania and Meghann!

Read some of the other reviews and I TOTALLY DISAGREE! Pawrade was very very very professional and a smooth transanction. I think because only the complainers are reviewing we can't see the good ones. Guys give a review! GO PAWRADE! I will purchase again.

I bought a beagle puppy from your company and with that you offered a free month with metlife for insurance for my dog so because you sponsored them I signed up for 1 year but the rep made a supposedly mistake and made it monthly he said I would be refunded my 75 dollars after 1 month I checked my bank statement No refund I called and was told it was now 63 dollars due to an enrollment fee even I was granted 1 month free thru parade, it has been 2 months still no refund so I canceled my 1 year subscription with the company my opinion is that they are not someone I would do business with and send a warning to anyone who does pick them to protect their pet

When we decided it was time for another dog, we discovered that there are new and interesting ways to find one! My wife found the Pawrade website, where you can search for pets, and get connected to a breeder. We fell in love with Simone, a Cavapoo, but almost canceled the deal when we realized they'd have to fly her to Seattle from St Louis. We thought that would be pretty tough on the little dog.

The people at Pawrade - and they have quite a team - were all very helpful, friendly, and professional. But their overriding concern is the safety and well-being of every little critter. To them, it was all about safety - from scheduling the flight, to giving us detailed instructions for caring for our dog following her arrival. We felt much more prepared to receive this puppy than we were to receive our own first-born child!

The good news is that she arrived in great shape, with no ill effects whatsoever. You'd think she'd just had an afternoon drive in the car. I recommend this company, more than for any other reason, for how they take care of these animals, and the concern demonstrated for us, their customer.

This occurred Nov- Dec 2023 and Jan 2024. We have had an unbelievably terrible experience with this company. Prior to purchasing the puppy, the staff were amazingly helpful and promised us we would be able to zoom and connect with the breeder. After we purchased, communication significantly decreased. It took 2 weeks to have our first zoom with the puppy and it was an inconvenient time as my children were unavailable. Breeder agreed to reschedule but that never happened. It took 2 more weeks to get two 10 second videos in which you could not even see the puppy's face. While one employee remained somewhat communicative and responsive (Holly), she did tell me that I should be working with another employee. This employee, Destiny, was extremely rude and dismissive. When I complained about not getting the promised zoom or longer engaging videos of the puppy, she told me that just because something was promised before purchase, it does not mean it will happen.

We waited 8 weeks with minimal communication from pawrade and zero communication from the breeder. The week before we were supposed to get the puppy, we received a refund with no explanation. Upon finally being able to reach a manager, we were told that the breeder changed his mind and was not comfortable selling us the puppy anymore, apparently because we asked to zoom and for a video. There was no discussion as Pawrade agreed to the cancellation and unbelievably allowed the breeder to re-list the puppy!

It was a horrible experience and in the hindsight, we are grateful that the sale was canceled as the entire experience was shady and it became clear that the company does not care about the customer or the puppies, but only the money.

Just like many of the other reviews I've read, once you put that deposit down everyone goes silent. I immediately became concerned and started messaging and I began calling as well. It was not until I messaged and asked to cancel for a refund of my deposit did they start messaging back explaining that would not happen. I received conflicting information on delivery, received incorrect invoices, and still didn't have questions answered. I was told by one of the reps she did not agree with my opinion, which wasn't her place to say in my opinion. I asked to talk to a manager and Charlie was no help. I could see why his employees act the way they do. When I explained how they breached contract and didn't do their part, the lady, Kelli said, so we made one mistake! Yes, one that cost me almost 700.00. And still no answer of my questions. I was told by Charlie he would call me back the next morning with no call. When I questioned I got Kelli again and she said he's in meetings all day. Get real.
This place is a joke, very shady and unprofessional. I filed a complaint with the BBB and sent my contract to my attorney. I would stay away from this company. Attached is my text conversation with one of the reps. I would also be Leary of text conversations vs what is saved in the portal.

This was the best experience I have ever had with purchasing a puppy. I was extremely nervous with all the puppy scams out there but they under promised and over delivered.

I bought a puppy through PetPay/Pawrade and after picking her up and taking her to her first vet visit, I have no doubt that this puppy came from a puppy mill. For starters, only after purchasing the dog (paying FULL price) through the website and waiting until 1 day prior to scheduled pick up was I given the breeder's information. I was given no information on the breeder's practices or pictures of their facilities. I should have known that this was a puppy mill situation at that point - but then the breeder would not let me pick the puppy up at their facility nor was I permitted to meet the parents and I knew there must be a problem. No reputable breeder keeps people from seeing their dogs or their facilities. When I picked the dog up, she was completely filthy and smelly and her ears full of gunk. I took the dog to my vet today and she has ear mites. The dog is also being fed a brand of food that no one I have spoken with recognizes, including my vet. I am going to begin to file claims for the ear mites and hope nothing worse happens... Will update review after going through the claims process.