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PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I purchased some clothing from pat pat on 1st April 2022 and received the goods in just over a week (8th April), which was a pleasant surprise! And the clothes were of good quality for the amount I paid for.
There were two items which I found didn't suit me and one which was slightly on the small side. I requested a refund for two of the items and an exchange for a larger size for the other.
The customer representative gave me a reply within 48 hours and the refund was processed and I received it 3 days after completing the request and getting it approved. The exchange request was also approved and it took just under 2 weeks for the larger sized jumper to arrive.
I would highly recommended pat pat for any clothing purchases as they made it the process very easy and efficient. And I will be happy to purchase from them again.
Excellent location and they have very good costumes, but we need customer service in Egypt to respond to our inquiries and suggestions to improve the quality of the products, we hope so
Literally helpful i always asks foolish questions and they always resolves my issues...
Recently purchased several bathing suits for a family trip, and though the items didn't fit PatPat responded within a day and offered credit. Will buy again from PatPat.
I would like to really thank Heniz for helping me change my address as I forgot to change my address before placing order and they also phoned me up in regard of changing one on my item as I forgot to change the colour I would most definitely recommend this company 100% and I will most definitely be ordering again thank you so much :)
Bought a bag and few dresses for my 2 year old son. It's was so good. It came perfectly packed n loved it
Ho acquistato più volte su questo sito e sono stata sempre soddisfatta. Prodotti troppo carini a buon prezzo. Help center tempestivo ed esaustivo
Very responsive company. The customer service works well. The items are of excellent quality and not expensive.
I am happy with their quick responsive…
I am happy with their quick responsive customer service. My last purchased was placed to my neighbours planters, and their customer service CASSEYLENE she is very nice and helpful. The clothing are good quality. Very elegant matching dresses and its very affordable. Love all the clothing
Mary was very kind and helped me with my return professionally quickly. Mary gave great costumer service.
Patpat is the best, their clothes are of quality and when you have a problem they solve it very quickly.
I have been purchasing patpat for a couple of years now you have some beautiful products that look gorgeous on my daughter Mia we always get comments on her clothes... more unique style love patpat...
Nonostante ci siano stati dei problemi con la consegna dell'ordine, Mary del servizio di assistenza si è prodigata il più possibile per risolvermi il problema e alla fine lo ha risolto rispedendomi tutto senza nessun costo per me! Grazie infinite per la disponibilità e l'efficienza
Phoebe Helped me with a return and was amazing, helped get me a full refund and exchange one item. Very quick and helpful
I love the clothes from PatPat as it is something different than usual I can buy for my kids and me it's pretty good quality for the price.
I highly recommend PatPat to everyone
I love patpats clothes. I buy my 1 year old so many cute clothes and recently purchased some for my self. It shipped fast. Most of the items fit some were either too small or too large. I contacted customer service and Jonalyn helped take care of my return. She responded quickly and took care of my refund for the clothes that didn't fit.
I love their wide variety of matching kids and family fashion. They quality, price, and delivery time are great.
The service provided by this company was amazing. Fast response and beyond helpful employee, Genalie. I will definitely be shopping here again.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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