PatPat is the BEST to order children clothes off, they are such a wide variety for both boys, girls & gender neutral. Not to mention the price is right! I'm very pleased with every item I have received and would recommend PatPat to everyone!
Here are two of the many outfits I ordered!
Everything was pegged in CAD$ until i paid. (even the total). Only checked my credit card few days later and it indicated I had been charged in US$ and my total was now $60 more. I tried to resolve this but they told me "our charges are in US$ even when marked in CAD$". At the end I lost $60+. What a scam!
Everything I ordered was in perfect condition and I really like the way they pack and send the items.
Really Appreciate the way Patpat customer support team checked on my concern. Thanks for helping me out and resolving it soon. Also I should say Melvin was very helpful.
I love this site and I will be continuing to get things from Patpat :)
I always got excellent items from patpat. This past time I got a shirt I was not happy with! Customer service representative RONNIE, really helped me! Replied back fast and gave me options of a refund or to go towards my shopping at checkout. I didn't even have to return the item! Which thank God cause shipping would have costed more then the shirt! I was very upset at the shirt but after Ronnie helped me I was very satisfied
Great customer service. Resolved the issue quickly with understanding. As my first time purchasing from this website I was pleasantly surprised. I would recommend to everyone. Good prices, cute designs and great customer service. Thanks to Crystal for helping.
I have been managing a support center for over 20 years and rarely do you come across a company that really cares about its customers. I was surprised at the level of support that I received. I I had the pleasure of working with Phoebe who took time to understand my situation communicate with me each step of the way and provide a great resolution. It's people like Phoebe that make all the difference
My experience with Patpat services has been amazing. I purchased multiple times and all been very satisfying. Team is very responsive and even once I got a wrong item by mistake and the way they handled it was outstanding
They have way better customer service than most companies. They helped to resolve my issues in a timely manner and I can't wait to shop with them again. Excited to see my baby in his outfit when he arrives
I had a very positive experience with PatPat. The products were on time, a good quality and the customer service was really efficient to finalize a return process.
You could find a variety of items for all the family!
There was a missed product in the package that arrived. I send an email and they quickly answered and solved the problem without any extra cost. They were really kind and I'm just waiting for the shoes to arrive
I had ordered an item that unfortunately didn't fit my baby and since they didn't have it in any other size they decided to refund the money for this item. I was very pleased with how JAMES, the man resolving my problem, handled the situation. He was very understanding and did a very good job in finding a suitable solution. It's the first time I've sent a complaint and overall am very happy with the outcome
I love that no matter what I order I know the quality will be amazing. With a great customer service team I am able to communicate my likes and dislikes. I order almost every week because there is always new deals and products for my kids.
Patpat has the best selection of clothing I have ordered four times thru them and have been more than happy each time. Shipping takes 1.5-2 weeks each time I have ordered and comes in water proof bags to keep clothes safe which is amazing. Highly recommended
I would like to thank Patpat team for patiently resolving my issue. They handled my concern in a very professional and nice way. Moreover, i would like to recommend Patpat for every mother who likes to buy her baby or kid clothes with very high quality and very affordable price. The pictures of the clothes posted are exactly the same and sizes will perfectly fit the age you want.
I purchased clothing early July and never received my package. I contacted patpat and they asked for proof. The postmaster wrote a letter stating the package was not delivered to my address. Patpat assured me then that it would be 24 hours and a resolution would be met. It has been almost a month and 5 separate contacts, and no response from the logistics team that was suppose to handle the replacement. At this point I'm not sure a package even shipped, as they will not accept customer contact and no refund was given.
Hi,
We sincerely apologize for the issues you have encountered regarding the delivery of your package.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
A lot of sites like these are suspicious to me. Pat Pat shipped my order really quickly. The clothing is cute—not the most amazing quality but I didn't expect that when I purchased. The most amazing thing for me was their customer service. Quick response, quick refund and they gave me the item I wanted to return for free. I was so very surprised at how professional they were.
I bought some shirts to breastfeed. I loved them. The quality of the clothes is very good. It really exceeded my expectations. However, two of the pieces came in the wrong size. Send an email, and Ms. Elaine helped me very quickly, she apologized, gave me a loan and also offered to keep the piazzas. I recommend the store and customer service.
PatPat has a huge collection of trendy, fashionable and High Quality clothes for affordable prices. I love shopping in this site and also happy with customer service. I am beyond happy with the outfits from PatPat. I can't wait to order more.
I have nothing but great thing to say about this company! I order my daughter and my sons clothing from here. I was able to easily exchange outfits that were too big with the help of one of their customer service reps (Phoebe). All of the outfits were good quality and an affordable price.
I loved my shopping on this site. Beautiful, quality and inexpensive! My little girl is gorgeous in these clothes! Moreover, the service is impeccable if there is an error and need for feedback! You have an answer quickly and they will do anything to satisfy you! Thank you so much to the team again!
Overview
PatPat has a rating of 4.2 stars from 6,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
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- Mountain View, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about how the confusion you've encountered in the cost of our selections, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.