Good clothes. Worth the money spent. Prompt customer service. Fast delivery. It was nice to have a prompt response on the concerns of order without being hassled/ swamped with emails and calls. Thanks Heinz for making it a good experience.
I've ordered patpat Clothing for firsf time for my son to try on. The colours and designs and fabric are fantastic. I loved the clothes. I am so happy with the all the sets I purchased. I will be ordering more.
Great service and lovely that they are fast.
10/10
I ordered an incredibly cute family set of swimsuits, though there was an issue with my local courier and I didn't receive my package. I reached out to PatPat customer service and they were so nice and resolved the issue in a timely manner, no extra charge to me. I'll definitely continue to order from PatPat and highly recommend.
So happy with my past order of 15 baby girl outfits! I can not wait to put her in them when she arrives in July! I ordered nursing clothes for myself, and cannot wait until they arrive. I will also be making an order for my 2 year old son because the clothes are so cute I cannot resist!
I love the stuff I ordered from PatPat! All fabrics are nice quality and everything is soft and comfortable.
Lovely outfits, amazing app, Customer service is outstanding.
There's some lovely items available on the site and the ordering process was very easy.
I'm so satisfied with my order that I made another order.
I highly recommend checking out PatPat.
This was the first time i ordered something online trusting on it. I had two orders from this company which my baby wanted to wear for the special occasion but have no any updates. I got an email saying to contact the courier along with tracking number but when I did it I got a reply saying they have not received that consignment into their network, the scans showing on tracking system are not physical scans on the parcel. Is there any direct contact of this company?
I have ordered 3 items so far on the PatPat app. They all came in and looked exactly like the picture. I had to do a rush order and it took about two weeks. Typically, it would take longer if I did standard. Since I was new to the App I was able to get one item for 1 dollar and it usually was 40 dollars. I have ordered six more items and can not wait for when them come in. PatPat is great and have many reasonable prices and a lot of options for maternity clothes. They also do a lot of discounts. You also can earn 1 dollar back each time. Love this app!
PatPat's cancellation of my last 2 orders and PatPat's statement afterwards ''Our IT Team reported an issue with our website causing pricing error on our items. We are truly sorry that we are not able to continue processing the order due to this error. Your order has been cancelled and will be refunded.''
Hi,
Thank you for bringing this to our attention. We sincerely apologize for the issues you have encountered regarding the cancellation of your orders.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Excellent store, fast delivery (to Kiev, Ukraine, the package arrived in 10 days), very friendly and understanding staff.
Special thanks to RHEA B for help!
I will definitely order more and recommend it to you.
Overall product material and styles are great, kids clothes for the mommy and me sets that I chose fit the children well and look adorable. Unfortunately for me the styles did not fit on my body type properly and I also ordered one product a size too big thinking the items might run small but they are all true to size and so if you're a medium then it's safe to order a medium rather than a size up or down.
The clothes is affordable and very cute. I have always had fast shipping. Only mistake or concern I had was my fault for getting the size wrong. April in the customer service fixed the problem so quickly. I love ordering from this shop and will continue to do so. I highly recommend them.
I ordered 3 of the family match sets for my twins. They arrived in a little over a week. The quality was better than I expected. The items were shipped in one large package with separate quality bags for each item. I just placed another order with PatPat, looking forward to its arrival.
I have had nothing but an awesome experience using PatPat. I have placed around 10 large orders and each time it has been great. The one time something was mixed up the customer service was quick to help and refunded my money. And you can't beat the prices!
I attached a picture of one of the head wrap bows I purchased for only a couple dollars!
When you see a website with a timer "24 hours until end of sale", and everything is so cheap, you should know it's a scam. Unfortunately, the pictures were so cute and the prices were so low, I got played like a fool. The clothes is made from cheap (and mostly polyester) material, and the sizes are all wrong. Everything is too big. I ordered clothes for my baby girl, sizes 0-3 months, 3-6 months and 6-9 months, and the clothes I got is for 1-3 years old kid. It was an expensive lesson - never buy from web sites you never heard before. Also, they are doing amazing stuff with false reviews... Avoid!
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
I bought some clothes from patpat and received them within two weeks which is amazing. The quality was excellent. I had a problem with on of the dress and was resolved by their help. Very beautiful and bright colors. Happy with my purchase
I placed an order with PatPat on the 27/04/2020 and to date still have not received it. I got a token to 15$ off my second purchase and I ordered on the 12/05/2020 some more cause it would essentially be for free. This has surprisingly been shipped 19/05/2020.
My first order is still m. I. a.
Avoid they advertise a USA base but it is all a sham. They are a Chinese Company with an Office in the USA everything is shipped from China and when you try and get information you get a copy paste message from their site. No human interaction or follow up.
Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here.
We would like to look further into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
All my questions were answered in a really short time period. Love this service. The quality of the item I purchase is also very good. My son loves his new shoes. If they had my size in those shoes I would've bought some.
Very satisfied with patpat and its customer service. I have ordered 2 baby and 2 adult clothes. The baby ones look really nice and are of good materials which gives them a very soft touch. Unfortunately the adult clothes didn't fit me and my husband, so I contacted customer service and Karen P was extremely helpful and sorted my return problem in no time. Will definitely purchase from them again.
I've ordered about 20 items from this company and have been pleased every time! Material is good quality and the price is even better. I had accidentally ordered the wrong size for a pair of shoes and when I reached out to PatPat to exchange the item they really took care of me. I am a forever customer!
I have always had an amazing experience with this company. Their products are so unique and great quality. The customer service team is also excellent: fast, and fix the problem so I am 100% satisfied!
Overview
PatPat has a rating of 4.2 stars from 6,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for bringing this to our attention. We're sorry you have not received any information about your order's status.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.