On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
We monitor reviews for authenticity
It is my first time ordering from PatPat and I thoroughly impressed with this company. Their selection of unique items like dinosaur print for girls, and price range seemed too good to be true. When my items arrived in the mail, I WAS BLOWN AWAY BY THE QUALITY. And their customer service (particularly Susie B) was very helpful and EXCEPTIONAL. Will definitely shop here again and often. They've gained a loyal customer.
I always use the PatPat store.
Thank you so much.
So beautiful.
I like It.
PatPat KIM B
Thank you very much operator KIM B.
I am very satisfied shopping with PAT PAT. Delivery on time, daily updates, good product quality and beautiful packing.
Buena calidad el tallaje es perfecto tiene un precio bastante asequible y llega muy rápido perfecto para cada puesta el material muy bueno
I shopped this site and used the Canadian currency. My total was $38.23CDN Patpat charged me $38.23 USD. The exchange rate meant I was paying over $50 for my purchase. I argued this point but was shut down by Patpat. If you aren't shopping in USD then you will be over charged... buyer beware this is a scam to me
I have purchased many baby clothes and the quality has been magnific. The style, colors, sizes. Everything has been perfect.
PatPat cloth options for babys was a great area to shop from. Many adorable outfits to pick from with affordable pricing.
I honestly thought I'd have to send the clothes back as i accidently ordered small size which was too tight for me. Thought I'd look way to small, then I contacted Pat pat customer rep and had conversation with Susie who helped me to resolve the problem. I am very thankful to Susie and a happy customer.
I am very grateful and satisfied because they solved my concern. I want to thank KISH who was the person who kept me up to date, for helping me and solving my problem and being very kind, I thank patpat for being very responsible
I have ordered many times now from pat pat for my toddler and new baby. The packages arrive quickly and well packaged. Everything has been excellent. I'll continue to shop with them. Excellent customer service.
The Customer service at pat pat is the best, my issue was resolved within a day, thank you KATHERINE for being so helpful.
Kish was a excellent help. Within me emailing them I received an email back from kish within 30 mins. Answering all my questions and even helped fix it I highly recommend patpat to everyone
Patpat is now my favourite online store for the whole family. We purchased a lot this summer and every one loves our dresses and matching clothes. Thanks to Claire D also from customer service she help us with our return, so fast and easy.
The quality of the products of PATPAT really good and eye catching.and for the service Client I give the warm-hearted thanks to KISH. I recommend you all. Thank you PAT PAT for making much more beautiful by little ANGEL.
Recomiendo patpat siempre la atención es buena y resuelven mis dudas, la ropita y todo es genial y buena calidad llega a tiempo. Muchas gracias por el servicio
I had received my items and everything was great except my baby bag I had purchased, the zipper was broken. They emailed me back right away, I had sent them pictures and they told me to keep the defected one and they are sending me a new bag! Great customer service.
Thank you Katherine for the help in changing my order! Great customer support <3 I love everything I ordered!, awesome prices!
I absolutely love the quality of the clothing items. The site always has these "Flash Deals" where you can grab items for nearly nothing. They also sell matching outfits, which I personally adore! I will definitely be ordering some for my daughter and myself! When I had a problem with my order *Which was my fault, not PATPAT's* the customer service team were swift and prompt and respectable to help me resolve my issue!
Tutto perfetto ottima assistenza al cliente, prezzi convenienti bellissimi vestiti e accessori top non delude mai
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts
Hi,
We're sorry to hear about how the issue you've encountered with the currency difference prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.