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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
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Both positive and negative experience I had but overall GOOD experience. Lost my package after status said delivered And had to contact Usps for the tracking. I had to open a case under Usps and also continuously was in touch with patpat service team.
They were very quick to give response answered every question and took case seriously with utmost care and started redelivery process. But I again requested for refund as it wasn't already too late dealing with all the processes and I dint want to wait further. PATPat team was very kind enough to acknowledge my request and initiate the refund. Totally satisfied customer service and treated website.
I would totally encourage customers to buy here as they are reliable retailers.
Me encanta esta aplicación, la recomiendo mucho, es fácil de usar, la ropa es de muy buena calidad y a precios accesibles. Lo mejor es que tiene excelentes beneficios para el comprador como descuentos, cupones, puntos y muchos más.
Buying at Patpat.com is taking home unique and excellent quality products for our home and our family and the best at the best prices! I love shopping here
Awesome first experience. Had to change the colour of my baby bag and their online chat was impeccable! Timely and efficient! Anticipating my merch :)
First time purchased. Really happy with products. Happpppyyyyy customer. Love to continue my shopping in PatPat..
I really like all the options they have! My kids have so many outfits from here that we genuinely love!
I now buy all my kids clothes here. Great customer service! Cutest clothes, and they have awesome sales.
La ropa es una maravilla tuve un problema y le dieron solución super rápido estoy muy satisfecho de ser cliente patpat
The clothes I bought for my daughter of 1 year are really comfortable and chic. Easy to wear, super colorful and comfy
This is the first time i've ordered from PatPat & their clothes have good quality and are priced phenomenally. Definitely going to order from them again!
Estoy muy satisfecha con la atención al cliente y su amabilidad para resolver nuestras dudas excelente servicio
Very good materials and an affordable price for all. Just love the quality of the material and the packaging and of course the fastest shipping. Thank you Pat Pat
It's the best site ever for baby clothes and baby gear and all of this and I'm so satisfied with all of its products... And also I have to say the customer service is on another level once I had an issue immediately it got resolved from one of their representatives April G. Definitely recommended!
Thanks Mary for helping to sort out the size issues. Fantastic products, faster delivery. Highly recommend online store...
HAZEL helped me in Live Chat when I was have trouble submitting a return request.
She had excellent service, gave me an option for a refund or voucher, prompt with all her replies and made the process simple.
5 STARS! I will be shopping again because of this experience!
The best app there is always someone to answer your questions if there are any details with your orders
Todo nos encantó, la calidad es excelente, moderna, sin duda la mejor para nuestros hijos! Estamos ansiosos por tener más de esas prendas.
Estoy muy contenta con todos los conjuntos que compré para mi bebé en PatPat.
Lucen exactamente como en la foto. Las telas y los colores son súper bonitos.
Por un error en la dirección mi paquete fue devuelvo y servicio al cliente fue realmente muy diligente.
Respondieron con bastante rápidez a mis emails y se encargaron de corregir la dirección y hacer el reenvío sin cargo adicional.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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