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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
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I have a problem with mi first shopping, There was a confusion with my order only, nothing to worry but the pat pat about but they knew how to solve immediately by Rohaine, the best in the team patpat! From me they gave me so much security that I kept buying and I have received really beautiful things! I attach a picture to give you an idea!
I needed to cancel my order which I placed wrong. I contacted customer suoport.Ryan helped me to cancel my order within 24 hours. Thank you Ryan... Great help.
Love this app will use it more often, they have the best out fits and are fast with helping with the orderes
Problem resolved with great care and courtesy. Really appreciate the customer response and support of representatives.
I recently put the incorrect address so my order was returned to the facility but Jonalyn reached out and helped me redirect my order. I am so happy because I was really awaiting the items arrival and now I'll have them.
The products have fair price Nd worth the quality. I highly recommend and will purchase again. Overall very good offers
I have to admit I was a bit hesitant to order off of PatPat, but after receiving my order I'm sad it took me so long to do so! Their clothes are adorable and such amazing quality! Love the affordable prices and outstanding customer service! My new go-to for clothes shopping :)
I love that no matter what I order I know the quality will be amazing. With a great customer service team I am able to communicate my likes and dislikes. I order almost every week because there is always new deals and products for my kids.
PatPat fixed my issue fast & gave me a refund in a timely manner!
Thank you! You guys also help me so quickly
I appreciate it all!
This website rocks!
Buon prodotto per il prezzo pagato, ho ordinato molte cose e mi è arrivato tutto insieme e prima del previsto. Bei capi particolari Unica pecca bisogna fare bene il calcolo delle taglie perché ho acquistato 0-3 mesi e veste un po' grande, infatti li sto usando ora che la bimba ha quasi 4 mesi e cresce grandicella.
I ordered some clothes for my daughters 3rd Birthday, never ordered off of here before but I ended up purchasing 10 items. They arrived today and wow! I am very impressed, the clothes are amazing. Good quality, good prices and didn't take too long to arrive. Very happy customer!
I have bought multiple outfits from here and they are wonderful. They are adorable and Great quality! Wide selection to choose from and endless deals!
I was so happy to come across this website because they got cute fashion clothes for children I was skeptical about placing my order cuz i never order with them before and I need it for such a large order six outfits for each of my kids 12 all together for them to START SCHOOL ON THE 23RD tracking shows that it's delivered I still haven't got my packages I've called customer service twice they keep telling me to wait 24 hours for what for someone else's kids to be wearing my kids clothes? My kids don't get to wear new clothes to school cuz patpat thank you so much
It is realy a great shopping with pat pat.
Definitely i will continue shoping
I like the dress which i order
I was able to quickly resolve an order issue thanks to the help of JANIKA! This has been my second order with PatPat and even with this small order issue I'm still very satisfied with my overall experience. I can't wait for my little ones to wear all their new clothing
Good quality affordable price. Shipping very fast. Customer service good. Highly recommended. All age kids clothing and accessories.
I've been buying clothes from them now since January of this year. They have always communicated back to me when I've ever had an issue with shipping or the fitting of the clothes. When my daughters sun hat didn't fit they offered to refund me the money for both dresses and told me to keep the dresses. They always have such cute clothes. I dont like some of the dresses because of the fabric they use but most of the time it's really good. And they always have some kind of sale going on.
So I received my item yesterday 8/19 and my daughter is small a typical 7/8 size. The item is a 7/8 once I put it on my daughter is was to short and to small. I contacted PatPat just asking for an exchange and, they responded quickly and even offered to replace item for free. Amazing customer service!
Kristin was very helpful and resolved my issue very quickly and efficiently. Will definitely shop here again.
I am a regular customer and very happy with the products, quality, pricing and service. Also, PatPat keeps updating designs.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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Hi,
We're sorry to hear about how the issue you've encountered in receiving your order prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.