PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
It was my first time ordering from PatPat and Im honestly so impressed. My sisters have ordered from there before for my nephews and the items have been so cute I wanted to try it myself for me daughter. I ordered 4 different outfits, 2 I was made up with, one was a Halloween set of dungarees that were so soft and my daughter looked so cute in. The other was a white tracksuit that is perfect now the weather is getting colder. 2 other of the outfits unfortunately were too big so I got in touch with PatPat about returning them and they honestly, couldn't have been more helpful! I've received really lovely emails and Elaine, who I have been dealing with, has been amazing. I've already got another basket full of items ready to be purchased. Would definitely recommend
I absolutely looooove this site not only are the prices so awesome the costumer service is the best hands down i spoke with JOMARIE and let me tell you it was the best experience ive had in my life i will be recommending and shopping again very soon!
I called them to exchange sizes and they let me keep the clothes i received first to give to family or friends! Great
I am impressed by the quality of the products.
Just with one order that I had an issue, and was resolved within one day.
Sono stati utili e gentili... hanno visto che il pacco non arrivava e Mary mi ha aiutata con il codice di poste italiane... grazie efficienza
Sehr schnelle und starke Unterstützung.
Danke Rachel für Hilfe.
Die Qualität der Ware ist im Verhältnis zur menge
Beat quality products and excellent customer service. Never had issue with shipping as well. I always order my baby clothes only on PATPAT
I am a mom of three with a new little one. I found Patpat on Facebook and decided to give it a try because the items looked affordable and cute. I was not disappointed! I have made several orders with Patpat and have enjoyed my items. The quality has been better than expected. This last time one pair of footed pajamas had a broken zipper from the moment I put it on baby. I was disappointed but after contacting customer service for the return, PHOEBE was super helpful. She allowed me to not bother returning the item and refunded me in full. I will definitely keep buying from Patpat after that great customer service experience.
Good experience, good customer service, packaging perfect and i received a few of their products, they were of great quality and came very quickly.
São prestativos, sempre resolvem as coisas e as roupas são bem embaladas e enviadas com carinho, amo muito
Not only are these clothes super cute they have great quality! We got a hail for all of fall and Christmas and are beyond haply! It was so affordable we just had to!
One item was missing from my patpat order. I emailed customer serivce explaining what was missing, Karen got back right away to find out what happened. Sbe offered me a voucher to use on my next order. I use patpat often, it will come in use! The customer serivce is always friendly and helpful. They respond in a timely matter
I contacted customer support because the dress I received was too small and Jann allowed me to keep it and is sending me a larger size. I've never had this happen anywhere else that is amazing!
Lots of different options to choose from and love the quality of the clothes. Will definitely keep buying more.
Muy buena atención al cliente son respetuosos y amables, solucionan los problemas muy rápido y con amabilidad.
I've ordered about 20 items from this company and have been pleased every time! Material is good quality and the price is even better. I had accidentally ordered the wrong size for a pair of shoes and when I reached out to PatPat to exchange the item they really took care of me. I am a forever customer!
I had size problem with two dresses but they solve my problem immediately. I'm so thankful.
Thank you for your help!
Jasper was quick and efficient with my enquires, clothes are amazing from pat pat, good quality and very worth every penny!
It's trustworthy online shopping business. Good quality products in reasonable price.and five star customer service.
Love shopping at Pat Pat, I had an issue with my address as it was typed incorrectly and customer service immediately responded and helped me correct it. I Will def keep on buying here.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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