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PatPatReviews 6,266

4.3

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PatPat Reviews Summary

PatPat has a rating of 4.3 stars from 6,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.

service
2,370
value
2,330
shipping
2,331
returns
1,977
quality
2,269

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Great service
April 8, 2019

I ordered about 6 items and they were too big for my child. I fell in love with one of their items, pretty good quality.

Date of experience: April 8, 2019
California
1 review
1 helpful vote
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I made an error and parlay staff were so supportive and responsive in assisting Me. Will see use this site again and again! Thank you team patpat!

Date of experience: April 8, 2019
Italy
1 review
0 helpful votes
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Ottima Assistenza
April 8, 2019

Sono molto soddisfatta dell'assistenza ricevuta!
Operatori veloci nelle risposte, gentili e disponibili. Soluzioni molto favorevoli per il cliente

Date of experience: April 8, 2019
California
1 review
0 helpful votes
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I ordered an item and must have accidentally hit (2). They went ahead and credited my account and did not make me return it to them. They were super helpful and their c; lothing is absolutely adorable!

Date of experience: April 8, 2019
New York
1 review
0 helpful votes
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Delivery
April 8, 2019

The items are good but the delivery time wait is too long. I've been pleased with my orders for the most part.

Date of experience: April 8, 2019
Georgia
1 review
0 helpful votes
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Do NOT order from this company. I ordered 5 items, all size small which turned out to be too big. I wanted to return three of them. I began this crazy email process with their customer service department in which they want you to send photos of each item along with screenshots of the tags. They email back and forth with you for days, suggesting that you keep the items to re-gift someone else and never providing a solution to refund your money. This has been the most frustrating process I've ever encountered. Do NOT spend a dime with them as they obviously will not honor returns if needed despite what the website states. Crooks.

Date of experience: April 8, 2019
PatPat .. PatPat Rep
over a year old

Hi,

We're sorry to hear about how the issue you've encountered with the items you received, prevented you from getting the best experience in shopping with us.

You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.

If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Canada
1 review
0 helpful votes
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I emailed their customer support because my 20% off promo code was not working. I got in touch with a customer support representative Hazel B. A day after I sent the email. She was quick to respond and gave me another promo code with a 25% discount.

Date of experience: April 8, 2019
Florida
1 review
0 helpful votes
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I usually don't write the reviews. This time is different though. I ordered 2 matching Mommy and daughter outfits. I had some issues with sizes, I contacted the customer service and they responded and handled the whole situation very professionally. Melvin was exceptionally helpful. The issue was resolved promptly. I had a great experience with PatPat customer service.

Date of experience: April 8, 2019
Australia
1 review
0 helpful votes
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Great experience
April 8, 2019

I love online shopping with patpat, they give you so many discount and other deals. I had a great experience with them

Date of experience: April 8, 2019
Virginia
1 review
0 helpful votes
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Fast and efficient customer service.
Few minor hiccups but they took caRe of me
The clothes are cute and comfy. Thank you

Date of experience: April 8, 2019
Rhode Island
1 review
0 helpful votes
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I love the clothes that I received from my order. Only one item was not the size or material I was expecting. I contacted customer service and received timely responses and great customer service. Will be purchasing again!

Date of experience: April 8, 2019
Israel
1 review
1 helpful vote
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Excelent
April 8, 2019

I did my order to the wrong country and I was desperate to change it to the real one.
I thought this would be a head each but the changes the shipping country as soon as they've received my email.
They were really fast!
Thank you so much!

Date of experience: April 8, 2019
Canada
1 review
0 helpful votes
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I choose items that were not a good fit for me and they were more than accommodating for returns...

Date of experience: April 7, 2019
Alabama
1 review
0 helpful votes
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Matching dresses
April 7, 2019

I bought my daughter and myself matching dresses for Easter. They where the wrong size. Patpat was so nice and did everything to fix. We have two more on the way. Great customer service. Will be buying more in the future.

Date of experience: April 7, 2019
New York
1 review
0 helpful votes
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The representative that was handling my return was very helpful! I really appreciate how they did everything to make me a satisfied customer.

Date of experience: April 7, 2019
California
1 review
0 helpful votes
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I bought mommy and me matching dresses and got the wrong size in one. Pat pat gave me the full refund to reorder the correct size and did it in a timely manner. Would order from them again.

Date of experience: April 7, 2019
Poland
1 review
0 helpful votes
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Satisfied
April 7, 2019

I am satisfied becouse I feel good customer of care. Great Job.
Thx Josh
Bestregards

Jestem usatysfakcjonowany ponieważ czuje się dobrze zaopielowana jako klient. Dobra robota.
Dziękuję konsultantowi Josh.
Pozdrawiam

Date of experience: April 7, 2019
Pennsylvania
1 review
0 helpful votes
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I purchased a couple items and was alittle disappointed with sizing of a bathing suit and battery life in shoes so I left a review for each item. I was not expecting any response from customer service but received an email sincerely apologizing for the issue for item/s I received and wanted to resolve my issue as quickly as possible. I was very impressed that they reached out to me and were so generous with resolving!

Date of experience: April 7, 2019
Pakistan
1 review
0 helpful votes
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Perfect outfits
April 7, 2019

I had great experience of online shopping with patpat. Your quality is really amazing I received my parcel exact mention date I must say the quality n size were amazing. Fabulous style keep it up patpat
Thank u patpat

Date of experience: April 7, 2019
Germany
1 review
0 helpful votes
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I needed to exchange a dress for my daughter, not only were their responses to my emails quick but they remedied my situation quickly also! I have always loved PatPat, but love them even more because of this experience!

Date of experience: April 6, 2019

From the business

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patpat.com
Mountain View, CA, United States
+3377