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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I have a good experience dealing with customer representative Kristian C. My concerns were dealt with right away. Probably the most pleasant representative I talked to so far.
I needed to cancel my order and the customer representative named Ham B assists me so well and I will have my refund after a few business days. Patpat's products are good with a nice Patpat team
I like the clothes! The pajamas are so soft and cute! The Red set are so fancy and comfort! The quality is the best!
They always have a great selection, this was the first time I came across a problem and with the way the customer service team handled my concerns the situation was resolved with me feeling like there wasn't a problem to begin with! Will definitely stay a faithful and loyal customer, thank you so much!
This is amazing site to do shopping and well, good quality of clothes, never be regret. Love this service and products always going good discount.
Wowww such a beautiful quality dresses. Must recommended.
I really need to appreciate customer care Ham B.
He s really so kind n quick reply to my messages. Also I would like to return 2dresses back to PATPAT DUE TO SOME ISSUES. BUT HE EVEN ASKED ME TO KEEP IT INSTEAD OF RETURNING AND ALSO REFUNDED MY MONEY BACK.
I REALLY APPRECIATE THIS KIND OF APPROACH. NOT BECAUSE I GOT IT FOR FREE BUT HAM B. Understanding the situation of now COVID-19 he don't want us to go out. Thank you so much
Strong recommendation PAT PAT. WE LOVE YOU.
Hola! Yo compré en PAT PAT y la experiencia fue increíble, todo me llegó a casa amén orden, super bien empaquetado, tal cual las fotos de ella página, el tiempo de entrega fue menor al mencionado. Tuve dudas y soporte técnico me ayudo super rápido. Mi experiencia fue increíble así que los super recomiendo!
I ordered a few outfits for my baby girl but when they arrived they were bigger than the size I ordered, even though I wasn't satisfied they let me keep the clothes and refunded me. For the great service that I received, I will be shopping again and telling others to shop here for their little ones. I just know to go size smaller next time.
I was skeptical at first as I wasn't 100% sure where pat pat was based i did have to wait a while for delivery, but the fact i could go on the app and see the progress really put me at ease!
The company amazing couldn't do more for me the product absolutely fantastic well made faultless, I wanted to return due to having a duplicate that someone else brought me, the customer service absolutely fantastic full refund, let me keep the item to save any inconvenience of sending it back 100% will use again!
Great items, great customer service! Melvin was awesome! Just ordered more stuff From them. Highly recommended
PatPat people are very professional especially VANESSA R. She has helped me resolve the problem I had while ordering oversized clothes.
Her attitude was very positive and customer friendly. She resolved the issue in a very professional and amicable way which eventually enhanced my confidence in shopping with patpat
Много интересных красивых вещей. Качество норм, конечно не европейские бренды, но всё аккуратно, выглядит хорошо. Цены приемлемые. Очень много разных акций, скидок, подарков, купонов. Есть удобный кэшбек прямо в приложении.
В случае бракованного товара (приехал один боди с небольшой дырочкой по шву) без проблем вернули его полную стоимость на карту, помогал решить вопрос сотрудник техподдержки по имени Arrdev. Спасибо ему!
Из минусов - некоторые товары маломерят, лучше брать на всякий случай размер с запасом. Но иногда и большемерят! Тут не угадаешь)) Ну и конечно же очень очень долгая доставка в Украину! Надеюсь это временно и вызвано ограничениями в связи с ковид-19 или может ещё не освоились на новом рынке.
Доставка посылок: первая укрпочтой на отделение, следующая уже мист экспресс курьером домой.
I brought three items for my daughters. They like it. Even there is a little problem, the customer service response is very satisfied
Good quality comfy clothing for babies and delivered in good condition on time. Enjoyed watching my bub wear it and get clicked.
I've never been disappointed with my purchase from pat pat and it doesn't break my pockets. The shipping time isn't horrible, very satisfied and will continue purchasing.
Will definitely order again! Quick reply and wonderful customer service! They helped with a size I had ordered wrong and made a problem not one!
Fast delivery, wide variety, good quality and value for money. I had some issues with one of my order though but that was resolved very quickly and satisfactorily.
I purchased baby suits for my great grandson I am so happy with them, excellent quality, fast delivery and good communication,
I got a wonderful customer experience with Jeffc and it was so helpful for me to solve the problem.
Thank you
Good quality clothes. Customer serviceis also good. Ham B was able to help me with my problem quickly and resolved it well. Will be buying from them again.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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