From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
Great people to work with. Very responsive. On every occasion that I have ordered from them, they fill the orders correctly and quickly. When a part is no longer available, the notify you right away.
Ordered parts. Talked to customer service rep and got everything I needed. Both reps I talked to definitely knew what they talking about..
We take great pride in our customer support team and we’re glad to see that you appreciate them as well. We can’t for you to order from us again!
I have been with partzilla for over 2 years now and have been pleased with there service always nice to talk with people that care about there career and try to help with problems that occur Johnny Smith with Elk City Powersports
Hi Johnny,
We are glad to hear it, thanks for leaving a review. We look forward to seeing you order from us soon!
Several times I've ordered parts from these folks and it's never been an issue, if you have questions or concerns they are more than ready to answer them, and they normally have the best prices and there shipping is great!
Hello Carlos, We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again!
Partszilla has always been easy to order from and shipping is always good. Never had any issues with them and order is always correct. They have a very high fill rate.
Hello Bill,
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
Most of there OEM parts are instock and ship quickly. My only complaint is that sometimes a part says it's instock when it's not.
Hi Sean,
Thanks for leaving a review, we appreciate it. We hope you order from us again soon.
I have been ordering through partzilla for 5 years. I will continue making them the first stop for all my OEM ATV and SXS parts. Easy to navigate website, excellent customer service, and next day shipping options are just a few things I like about them!
This is one example, they helped me get all the plastics I needed for a Build. One year only Honda Eastern Blue, for a Rincon 680! Thanks Partzilla
Hi Jason,
We are so glad to hear that you are happy with your experience with Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We hope you order from us again and we are glad to have your back.
I have ordered hundreds of dollars in parts from partzilla. Their prices are usually the best. There are only a few other sites that are comparable I think the shipping times need to be worked on though. People want their parts QUICK! They dont want to wait a week or two when their toys are down. My last order took 5 days with expedited shipping. $10 for a few ounce envelope. Thats Georgia ( I assume thats where it came from) to NY which is not far. I could get parts from my dealer in 3 days. Sometimes, depending on what and how much you order its better to just get it locally. I usually order online if im getting more than a couple items. The expedited shipping is a joke as mentioned here. I know its only a couple dollars but its the principle. You can get stuff on ebay faster with 2- 3 day shipping. The parts showing as "in stock" when they are not has happened to me before. Its either in stock or its not. When I go on the website I want to know if it is physically in stock THERE and will be shipped as soon as I order. No ifs ands or buts. I dont care how many parts the company deals with. Thats what computers are for. Excuses are not acceptable. Also, The images of the part that use to show next to the part was a great addition to the web site. You dont see that often (if at all). They got rid of that. Why? It was very beneficial to have sometimes so you know exactly what the part looks like. I asked on their youtube channel and got a (deceiving?) response saying its in the works. The link is below. Im Chrisc. I think if they fix the 3 things I mentioned they would be untouchable. It would make me a customer for life instead of comparison shopping.
https://www.youtube.com/watch?v=ovCzYYLxVh0
Hi Chris,
We want to take this as an opportunity to explain how our shipping system works. We have sold over 3 million parts and we have one of the widest selections of OEM parts in the world, but of course, we do not have all 3 million parts in stock all the time. As a rule of thumb, for any OEM dealer, whenever a product says "IN STOCK" it means that we have the part ready to ship. When it says on a part "Ships in 1-2 Days" then that means that the part is on backorder and we are waiting for the manufacturer to deliver us the part. We hope this helps, we take our customer's feedback very seriously and we will see what we can do. We hope you give us another chance.
After 2 weeks of waiting for my parts to be shipped, PartZilla sends the email that I have to pay another 261 $ for shipment. I cancel the order then they fine me with 15% stocking fee. $#*! zilla :)
Good customer relations, answers all questions and handles all problems quickly. Easy website for oem parts but they need a interchange for aftermarket parts this would be a great help for there customers who use aftermarket parts
Shipping is not the problem, things take a bit long to pull from the warehouse, especially for varied orders.
Still have the good parts that we need, send me the right parts.
I order most of the oe parts for my shop thru these dudes.
We are so glad that you are happy with your service at Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We hope you order from us again and we are glad to have your back.
Great selection of parts; needed to contact customer service to verify proper application, and they were very helpful. Good pricing and quick delivery.
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
Inventory and parts are good. Don't waste your money on expedited shipping. It won't get to you any sooner than later than promised.
We are so glad to have customers like you. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again!
Same complaint as many others. Don't waste your money on expedited shipping. It won't get to you any sooner than later than promised. Also, they say when you add item to cart it will tell you availability of part. B. S. It says in stock, then 3 days later you find out it wasn't. So nothing has shipped. After 3 orders, and same crap each order, I am done with partzilla.
Hi Kris,
We are very sorry for any miscommunication between us. When a part says "Ships in 1-2 days", what that really means is that we will receive the part soon from the manufacturers and we will ship it as fast as we can. We have no way of knowing how fast a part we don't have in stock will arrive so that is only an estimate. We hope you give us another chance.
I order alot of parts & all most everything they have on the shelf & I'll get it n 3 days very good place to deal with bean in bussiness for 30 years this is one of the very best suppliers i've ever had.
Hi Keith,
We are very glad to hear that you are happy with your experience with Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We hope you order from us again and we are glad to have your back. We look forward to your next order.
Long story short one little part got delayed so they delay the whole order there are hidden fees they dont tell you about to do partial shipping. Stay away from this place just canceled my order lets see how the return of my money goes.
Hi Thomas,
We understand how frustrating it must be to have your parts delayed just because one of them isn't ready, which is why we have a solution: Split Shipping! Whether you pay for your shipping at checkout, or your order ships for free (Our shipping is free for orders $149-plus), it’s standard practice for OEM part dealers to ship your entire order in one shipment. This means, that if you order some parts that are in stock and some parts that are out of stock, the out of stock parts that need to be requested from the manufacturer can hold up your entire order. To get your in-stock parts right away, you can call customer service and request split shipping for your order. There is an additional fee for split shipping, but it’s cheaper than placing two separate orders and it will ensure you get your in-stock parts right away. We hope this helps and you give us another chance.
I ordered a replacement fender for my Goldwing. The part is already colormatched. Easy to find and order... and easy to pay with PayPal. Great price, free shipping and it came to me the next day. Also, very impressed with the packaging... double wrapped in bubble wrap and packaging Styrofoam, as well as being cushioned and protected in the box. I will head here first for my next order!
We are glad to hear that you are happy with your order Thanks for your valued feedback, we can't wait for you to order from us again!
I get all the parts I need for my 2003 Vulcan at Partzilla. They are quality, OEM parts that arrive very quicky. I was even able to get the grommet that holds the gas tank to the frame. I could not find that anywhere. I am a very satisfied customer.
Thanks for leaving a review. We are glad to help you in your search for the best OEM part for your Vulcan. We take pride in our ability to find the difficult to obtain parts at reasonable prices and deliver them as fast as possible. We hope you are happy with your experience with Partzilla and you order from us again!
I chose Partzilla over a local dealer for motorcycle parts because it was cheaper and the parts should have arrived at a similar time. However, the order got delayed and then the "Expedited Shipping" doesn't exactly seem Expedited, taking 3-4 days to arrive after already waiting 3-4 days for the items to ship from them. Then when I called, the associate just told me there was nothing they could do to alleviate the issue of delays.
Your local dealer, if ordering from the manufacturer, would have had at least the same delay in receiving the parts. We ship your order immediately after receiving the item from the manufacturer and, with an East Coast and West Coast shipping facility, we are usually able to get parts to our customers faster than local dealers.
Fantastic Company to deal with! Right on the money! Quick to ship, helpful with any problems or concerns fantastic company to deal with!
Hey Matthew,
We are so glad that you are happy with your service at Partzilla. We can't wait for you to order from us again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving a review. We really appreciate customers like you, Partzilla's got your back for any parts you'll ever need.