From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
Part appear to be stock, not in stock.not even an email to inform the problem, end up cancelling the order, now I'm waiting on the money for a week, so I can get the part, three weeks lost, I'm better off on eBay
They beat everyone's prices but next time I'll pay an extra 10 bucks to get my parts delivered on time from their competitor. Bad experience talking with one of their customer service folks as well when I called in wondering where my parts were, then lied when they said parts were shipped and would arrive in two days. " They hadn't even shipped yet".
Won't be ordering from them again...
We never try to mislead or misinform our customers. Our goal is to deliver your parts as fast as we possibly can at the lowest price. When a part is in stock, it says on the product page IN STOCK and will be shipped immediately. There are certain times when we don't have the part in stock and we have to wait for the manufacturer to deliver us the part. Whenever that happens, the part page says "Ships in 1-2 days" or "Ships in 2-3 days." Since we don't have a way to know how long the part will take to arrive from the manufacturer, we are unable to update the ETA for the part. I know this is frustrating, but I do not want to leave you with the misimpression that we are trying to mislead you in any way. We hope you give Partzilla another chance.
I have been very pleased with Partzilla with all orders. Site is very easy to use and parts are reasonably priced. Highly recommend.
Hi David,
We are so happy to hear that you loved your experience with partzilla. We are glad to have your back for any of your OEM part needs. We hope you order from us again soon!
Having been a Yamaha Dealer for 36+ years I have used Partzilla quite often when Yamaha was out of stock! Fast Service, accurate order filling, availability sometimes better than Yamaha!
Hi Scot,
Thanks for leaving a review, we really appreciate it. We are so glad to be able to help you when you were in need of this part. We hope we will be able to impress you again sometime soon!
I paid for an axle for a yfm90 and recieved a part that looked like it had been sitting forever, but in good faith i installed the part only to find out that the part was bent.
I bought this to the attention of partzilla in an email and all they can say is "yamaha wont take it back" "we need photos of the box it came in"
Which, mind you was in perfect condition when we recieved the part but to the naked eye could not notice the part was bent.
Very disappointed to have paid for a brand new part and receieve what looked like a 2nd hand part but 2 weeks shipping i couldnt wait.
Ive got a whole family into motorbikes all of which i pointed in partzillas direction but now ill be telling them to go elsewhere.
Hi Mitchell,
For situations like this, it is very hard for us to determine whether the part was somehow bent prior to shipment, during shipment or accidentally damaged somewhere else along the line. We can completely understand how frustrating it must be for you to receive a part and be unable to use it. However, in order for us to process a claim like this, we would need photos of the box the product was shipped in and the damage to the product.
We very much value your loyalty and for sharing Partzilla with your family.
We hope we can help resolve this matter favorably and win back your business.
Only bad thing I can say is sometimes it take a little longer to get here because it goes from ups to USPS which I dont like.
Hi Casey,
We are glad to have your back and we look forward to doing business with you in the future.
My parts haven't even shipped yet and I got to thinking that I could have sworn that it was indicated that all my parts were in stock. I would have checked other suppliers if there was any indication of not in stock and I sure wouldn't have paid for expedited shipping. The time until shipping is approximately what was explained by Partzilla in reply to a previous review that complained of less than honest or upfront detailed explanations of the terms used and their definitions as defined by Partszilla so there wouldn't be all these poor reviews. The prices were noticeably lower than other popular parts suppliers. But I am feeling like somehow they are being intentionally deceptive because they haven't corrected the issue. The correction would be to have a disclosure type page that is a simple and complete break down and explanation of how the shipping times are calculated and what IN STOCK means or indicates and when expedited shipping takes place...
Hi Dave,
We are sorry for any miscommunication between us and we will try to work on that but there is not much that we can do. Most OEM parts dealers have the same issue as us, we have no way to store every single part that a customer might need. So when we receive an order for a part we don't currently have it may take a while for it to get to us, and then we ship it to you. You may have misunderstood what was written there or there may have been a temporary issue. We hope you give us another chance, this will not happen again.
Just need better feed back when parts are not going to ship that day. I payed for two day delivery and didn't receive the part because of backordered I would not payed extra if I knew that cost me extra and still waited two weeks
Hi Jody,
We are very sorry if there was any miscommunication between us, we will take your feedback very seriously and work on improving the communications.
Partzilla is my go-to for my business of maintaining, repairing and restoring vintage Japanese motorcycles.
Hi Tom,
We are working hard everyday to make our customer experience at Partzilla better and better. We are glad to help you and we hope to continue helping you in the future. We look forward to seeing you soon.
Parts are easy to order and pay for. Good communication and organization. They also stock parts that are nolonger available from manufacturers.
Hi Elliot,
We are glad to hear that you are happy with our service. And we hope you use us in the future for any of your OEM part needs.
I own an ATV business. Partzilla has a wide verity of parts which is good. Now the bad! Poor customer service almost everytime I call. Shipping rates and times are deceiving. They say 2 day shipping or you can expidite for more money. However if you order today at noon won't ship till next day which ends up being 3 days. Website may show item in stock so should arrive in two days but after you order you find out website was incorrect so part is 3-5 days to get to their warehouse then another 2 days to get to you. Partzilla will not split an order so you can go ahead and get what's in stock to keep working with out paying a $5 fee. Free shipping on items over $150 where others are at $75 for free shipping. Change some of these issues and will be great place.
I have used partzilla several times now. I am restoring a Yamaha and I am pleased with the parts availability, parts quality, and the service from the staff. I normally don't expect a lot but what I do expect (availability, a good price and a helpful staff) is delivered in abundance. Like I said I have used Partzilla several and I don't know what all the people with poor experiences are talking about. Thanks, Mike R.
Hi Mike,
We are glad to hear that Partzilla has helped you achieve your goal of restoring you Yamaha. We hope you order from us again!
I have wait for my parts for 3 weeks. Told me in being 3-5 business days. I have wait for my parts for 3 weeks. Told me in being 3-5 business days.
I have wait for my parts for 3 weeks. Told me in being 3-5 business days. I have wait for my parts for 3 weeks. Told me in being 3-5 business days.
I have wait for my parts for 3 weeks. Told me in being 3-5 business days.
Hi Stas,
We are sorry for the delay we will escalate this and see what can be done.
By your response to my post, clearly, you still don't get it. Just saying free shipping over $150 doesnt solve my problem. This is the type of rheotic I got on the phone by someone who doesn't understand shipping to Canada. This, in turn, creates a poor customer experience.
Hi Bob,
We are sorry for any miscommunication or misleading we may have done. We should have done a better job explaining how are prices work. We are sorry for any delay that may have occurred. We hope you will give us another chance, just so you know we offer free shipping on orders over $150.
As a business owner for over 28 years in PWC repair, I am happy to have a good parts supply that stocks so many parts and gets it to us quick.
Hey Joe,
We are glad to have your back! Thanks for leaving a review.
We order on a daily basis and parts are here the next day... we are thankful to have a facility this close helps us with our turn around time. Keep up the good work
Hey William,
We are very glad to hear that we are making an impact. The goal of Partzilla is to help people get the parts they need as fast and as cheap as possible! Thanks for leaving a review, we look forward to doing business with you in the future.
I've ordered off Partzilla many times with zero issues. I'm surprised by all the bad reviews and experiences. They've always gotten me my parts quickly and for a good price. Thanks Partzilla.
Hi Hung,
We are glad to hear that we have been helpful and efficient. We greatly appreciate customers like you for leaving a review, we hope to see you soon!
Ordered a in stock steering stabilizer on the 12th of July, it left their warehouse on the 17th. It is now the 21st and still no parts... supposed be here by end of day 23rd. I dont support business that cant get in stock parts to me in a timely fashion.
Hi Scott,
Thank you for letting us know. Please send us an email to loyalty@partzilla.com and we will escalate and fix the issue.
Order placed 21 days ago for 'in stock items'. Shipper lost package, and informed Partzilla several days ago that order is lost in transit. When I request a refund or reshipment, they say they cannot do that until shipper confirms package is lost. I have confirmation from shipper that partzilla has already been informed. Partzilla customer service will not return emails or return calls. Will use all documentation obtained to pursue FRAUD if necessary.
Customer service responded to this online here, but still will not reply to my email or return call as they said they would. Still no refund or replacement order... apparently customer service is too busy replying to negative reviews to actually serve their customers... as in customer service! If any attorneys read this and are motivated, please help!
Hi JB,
We have sold over 3 million OEM parts on Partzilla.com, we have delivered without issue thousands upon thousands of orders to customers. We are sorry that your experience with partzilla was unsatisfactory but you should know that your experience is not very common. We will do what we can to make things right and we hope you will update your review.
Partzilla are the best! I'm very satisfied with the service and attention.
I made a lot of orders and allways they offer the best price and delivery time.
I'll make more business with they because I'm very conform!
Thanks for leaving a review. We really appreciate customers like you, Partzilla's got your back for any parts you'll ever need.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Luis,
We are sorry to hear you are not satisfied with your experience at Partzilla. The most important thing to us is to deliver you the parts you ordered as fast as we can. Whenever a part is in stock, we make sure to update the product page to say that the part is "IN STOCK" and will be shipped immediately. We do not always have all of our parts in stock and sometimes we have to wait for the manufacturer to deliver us the parts, whenever we have a part on standby the product page will say "Ships in 1-2 days" or "Ships in 2-3 days." We currently do not have a way of tracking how long it will take for the parts to get to us, therefore we are may not be able to update the time of delivery. I know how frustrating this must be. We hope you give us another chance.