Overview
Partzilla has a rating of 4.4 stars from 2,022 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Ordered an air filter for my FJ-09 (1RC-E41D0-V0-00). When I got my package the sticker on the box said it was an 1RC-E41D0-V0-00. A month later, after I had spent the morning taking my bike apart and had the old air filter out did I realized after opening up my new air filter that what I got was NOT an 1RC-E41D0-V0-00, but instead a 2HC-E41C0-V0 for a YXZ1000. I have no idea how the air filters got swapped.
Also my package came with the bottom 1/3 of the box soaked in blue air filter oil. Shipping to Canada I got hit with boarder crossing duties. Really, the shipping and duties coast as much air filter, so have that in mind if you are thinking of getting anything from Partzilla shipped to Canada.
In a nutshell, my experience from partzilla is mislabeled products, poor quality and extra costs oh shipments to canada.
I'm waiting for a reply from them and will see what they do to try to fix this problem.
Edit:**********************
Partzilla customer service got back to me right away and offered to send a new replacement, but that it'd be coming from the manufacturer because they were out of stock. I ended up picking up a filter local so opted for a refund instead which Partzilla promptly did. Customer service was good to deal with. Increased rating for good customer service.
I needed a new hub for the 4 wheeler, original stripped out. Fast delivery, part fit perfectly.
Helpful make sure I got the exact part I needed and most important was delivered fast..
Partszilla had all the parts I needed for my 2003 Honda VTX1800R Retro. They we all shipped in one shipment and arrived in pristine condition!
Quick turnaround, well packaged, fair price. Thank you for the quality parts.
Partzilla does a great job with competitive pricing against direct competitors and they are my first go to when finding parts for my AR240 HO.
Clutch handle I received was not for a 2023/24 zx4rr Kawasaki. Can I return or get the right part?
We do apologize for any inconvenience this may have caused. Please reach out to our customer service team to process a replacement or refund, which ever you prefer. Our customer support agent's will be able to assist you in finding the correct part for your model. We hope to hear from you soon.
Easy to order. Quick turnaround time. Well packaged.
Right part at a good price. I wish they could do something about the price of shipping.
Part worked but not like original was yamaha part box but float was different
Doesn't give you any tracking info, but every part I've received has been quality.
Thank you for your feedback. We value you as our customer. Tracking information is provided via email the day after the package leaves our facility. If we can be of further assistance please reach out to our customer service team. We look forward to doing future business with you!
Parts came in quick, I was surprised at how long they took to ship even to Alaska
As always, service is amazing and delivery is fast. Thank you
I was looking for replacement turn signals and didn't like flimsy aftermarket LEDs.
Partzilla had factory signals WITH MOUNT and at a decent price!
I have yet to have a problem ordering from Partzilla - Only issue was the fault of the carrier and Partzilla customer servive fixed that for me
Hi Billy,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
Best price for the part I was looking for and fast shipping - arrived when expected.
It was easy to find what I needed in the diagrams and then no problem ordering and paying.
I ordered oil for my motorcycle on March 5th, I still have yet to $#*!ing receive it 😡😡
We do apologize for any inconvenience this may have caused. I have reviewed the tracking information and it appears the package was shipped on March 5th via USPS, however, the package has not been scanned since March 9th. Please reach out to our customer service team via phone or email to process a replacement or refund.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Trent,
We are sorry to hear about your disappointing order experience. We hold ourselves to a higher standard than this and we hope you will give us another chance. We reached out to you privately a few days ago and we hope you will respond so we can make this right.