Overview
Partzilla has a rating of 4.4 stars from 2,022 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
2003 VT1000 Saber new ignition box, new filters, carb parts and received great service. The web interface is great and delivered fast.
Great experience. The Order process was user friendly, and in a short time I received the part.
I received my items two days after ordering and I ordered after 5pm. I couldn't have made a trip to the dealership in that time. Thanks Partzilla!
Hi Joe,
We are glad to hear that everything went well with your order. We try to deliver your parts to you as quickly as possible so you can get back riding and doing what you enjoy most. We hope you will order from us again!
Is a very easy way to shop parts and more. I like to buy here. I buy every week for my bussiness, thanks for all
Hi Luis,
We are glad you had a good experience with Partzilla. We are always working towards giving our customers the best experience possible. We want our site to be easy and efficient so our customers leave with the same amazing results time and time again. We hope you order from us soon!
Part in stock…exact match. Delivery ahead of expected date. Very pleased.
The parts fit. My items arrived sooner then expected. O.E.M quality.
Always correct part for Honda P500, always on time, never damaged. Helpful parts diagrams on site. Never had to return anything.
Hi Francesco,
We try to make buying OEM parts as easy as possible and we are glad you are satisfied with your experience with Partzilla. We make it a big part of our site to have component diagrams for nearly every vehicle including your Honda P500 so you can take it apart and put it back together. We are always trying to make it easier and more convenient to order from us. We look forward to your next order!
So I called in just to check the availability of Part because a lot of places were backordered with no ETA. After selecting two for new orders, it proceeded to put me in a queue, saying that I was 10 in line with less then 10 minutes of wait time. The entire time the automated machine keeps asking me if I'm calling about an existing order to have my order number ready. When you first call in it, ask you to press one for existing orders or two for new orders. So since I press two, it already knows that I don't have an existing order. Yet, literally the entire time I'm on the phone I have to listen to this message repeat, over and over and over. By the time I made it to sixth in line it had already been over 11 minutes and was saying I had less than a five minute wait. After reaching fifth, and it would repeatedly tell me that I have less than two minutes to wait. I was waiting for 27 minutes before someone came on the phone. If the machine said the accurate time when I called in, then I would've just hung up and chatted with them online. There's no way I wanted to sit on the phone for 20 to 30 minutes just to check the availability of Part, but because I was continuously being lied to about the wait time I waited for 27 minutes. I don't expect the system to be 100% accurate because I understand that that's just a guesstimation. However, at the same time, there's no way I should call in and be told that my wait time is less than 10 minutes and then have to wait almost 30 minutes. Unfortunately Patzilla doesn't care about their customer service because after asking the representative, if there was a department I could make a complaint to about this issue since it's clearly not working correctly. But they don't have a department for that. I was told I had to go on this website and leave her review because that's the only thing they pay attention to and apparently the only thing that they care about. So, unless you're willing to come on here and write a review, Partzilla does not care about you as a customer.
We do apologize for any inconvenience this may have caused. Please know at this time you may experience delays on our phone lines as this is our busy season. We do offer a callback feature, where the next available agent will call you back. Also, you may chat with us or email us via our website or text us at 229-800-4096. If you need help, please do not hesitate to reach out to our team via phone at 877-473-4595.
Items I needed were out of stock. Took a few days longer to get them. I will shop here again.
As a business owner for over 28 years in PWC repair, I am happy to have a good parts supply that stocks so many parts and gets it to us quick.
Hey Joe,
We are glad to have your back! Thanks for leaving a review.
Partzilla does an amazing job of having great service and wonderful pricing. I will contunie to order from them in the future! Thanks! Joel
Hi Joel,
We are really happy to hear you had a great experience with us. Our goal is to get you up and running whether you need genuine parts, an aftermarket upgrade, or just a component diagram to help you get your motor back together again. We try to balance great prices with great selection and fast shipping. We hope to see you order from us again soon.
The correct part, excellent quality, and fast delivery. Definitely in my "roladex " for future needs.
Hi Sam,
Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!
Ordered tires for my 1981 cb750. Received them in a few days, which was faster than expected. Overall great experience!
Hi Patrick,
We are very happy to hear that all the parts you ordered arrived quickly and you had a fantastic experience with us. We have one of the largest selections of OEM parts online. We hope we will become your go-to online OEM parts dealer. We look forward to seeing you again soon.
Cheaper prices, fast shipping, no BS. Just plain good service. Tried other places but none come vlse
Hi Marcio,
Thanks for the 5-star review. We are glad we can make it fast and affordable for you to get back to what you love!
Found parts I needed quickly and easily. Parts were shipped to my door a couple days later.
Have the parts in stock but never have a estimated time on when it's supposed to arrive.
Good morning Chris,
Thank you so much for reaching out to us. I see we were able to ship this out the same day it was ordered. Unfortunately we are not able to calculate any carrier delays, I see the last tracking is on the way to you now. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
I was able to get an OEM part for my 92' Goldwing that I could no longer get from my Honda dealer. Competitive prices and great shipping performance.
Hi Frank,
We are glad to help you in your search for the best OEM part for your '92 Goldwing. We take pride in our ability to find the difficult to obtain parts at reasonable prices and deliver them as fast as possible. We are glad to hear that you are happy with your experience with Partzilla. We hope you have a happy holiday and that you will order from us again soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bill,
We are glad you had a good experience with Partzilla. We are always working towards giving our customers the best experience possible. We want our site to be easy and efficient so our customers leave with the same amazing results time and time again. We hope you order from us soon!