Overview
Partzilla has a rating of 4.4 stars from 2,032 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
I was very satisfied how guys helped me to choose the proper details for my Kawasaki KLR-650. The service is really good
Partzilla has had the parts that make the difference. They have had it in stock and let me know when shipped.
Hi Mike,
If there’s a part you need, you got it. We are delighted to hear that you found the parts you were looking for on our site. Nearly all of the parts you see listed on Partzilla.com are in stock and ship directly from one of our East or West Coast distribution centers. That means there's no intermediary to slow things down, and more than 90% of the country is eligible to receive 1-2 day shipping on their parts order. We are glad your experience with us was everything you were hoping for, and we look forward to your next order!
Easy online ordering and incredibly fast delivery (2 days). I was happy to find my Honda motorcycle part at a great price.
I just ordered a drive belt for a Can Am Maverick Trail. Great price and fast shipping. For quickest shipping oder in stock items.
Oddball and old parts my dealer could not get. Shipping is not cheap, but Shipped quickly here.
Order address was wrong. Have been 4 days on phone, email, etc, trying to correct.
No contact, no response.
Unsat.
This is unacceptable and we are doing everything we can to correct this and get your order delivered to the right address as soon as possible. We understand your frustration and apologize.
This was my first time using partszilla and I will use again. Fast shipping great customer service and a smile!
Hi Ryan,
Thanks for your nice review, we appreciate our customers feedback and so does our amazing customer service team. We try to be knowledgeable and helpful and efficient so that our customers receive their parts fast and without hassle. At Partzilla our goal is to get you the parts you need easily so you can go back to doing what you love. We look forward to your next order.
When I called the sales person was knowledgeable, confirming the part was proper and processed the order effectively.
Hard to find tool. Price was fair, and the entire process went smoothly. Fast delivery. Thanks!
Iordered what I thought would be ruber boots for polaris ranger axels and when they came they were plastic so I called and ask if I could send them back and there was no problem.
Took 4 days to get two snap rings and I really needed them. As long as you do the best as you can I'm stuck
My experience was seamless. Ordered my part. It was promptly shipped and I received it 2 days later. Quality part. Exactly what I ordered.
Solid sales. Happy with parts a bought. All factory parts and shipped timely
But we don't like your new format :( too difficult to order parts :(
Partzilla is always excellent to work with when I need to make changes to existing orders! Highly recommended to get your OEM parts!
A Mislabeling on your end does not make it the customer's problem but you made it my problem. I will never be ordering from you again.
We do apologize for any inconvenience this may have caused. Please reach out to our customer service team to process a replacement or refund, which ever you prefer. You may ask the agent to make sure the replacement package be inspected before shipping, to make sure the package is packaged well. We hope to hear from you soon.
I buy a lot of parts probably 20G a yr, usually timely service except for Cat parts but thats everywhere.
Any ish ive had were easily resolved.
We take great pride in our customer support team and we’re glad to see that you appreciate them as well. We can’t for you to order from us again!
Quick delivery, quality OEM parts at a fare price. Easy web site to transverse with great customer service.
I bought three parts on the 10th of march and it showed that they had all three. I buy the faster shipping and I wait the time to get the parts. Look into the mail box and NOTHING. I go and look on their website and it says some parts are on back order on the 14th? How and why would they show they have it and then not have it. I call them today the 21st of march and had worst costumer service ever. She was soo rude and I wanted a full refund on the shipping due to the wait and she said I can't bc it hasn't shipped yet and it only works if left the building. I WILL NEVER BUY ANYTHING FROM PART ZILLA EVER.
Your experience is very important to us. We will look into this immediately. We value every one of our clients and we thank you for sharing your feedback.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Olena,
Thank you for your great review! We pride ourselves in trying to offer the best customer service for our customers daily. We are here for you 24/7 no matter what part you need. We look forward to working with you in the future!