Partzilla

My most recent purchase was not my first but is probably my last. I ordered several parts for my bike and had them sent to a PO box near the broader. The parts arrived on time except for one bolt; it was delayed for a period longer than I could accept simply because I was passing through earlier. I sent an e-mail twice asking them to cancel that part of the order but heard no reply. The bolt arrived and now I am being charged a daily fee by the mail office until I pick it up.
For the parts I ordered, there was a mistake made on a fairing for my bike. I followed the web site directions to receive a return number. A week went by no reply. I resent it. No reply after 2 days. Then I went to the "contact us" and wrote a brief letter and a copy of my return request. No reply. I should point out that during all this time, I bought the correct part and had it sent directly to me instead of a holding house (an extra $65 too).

Finally, I called them direct. So far, Ive managed to write this entire thing during the time I've been on hold.

"Matt" finally picked up on their end. He was very courteous and also told me their e-mail staff is "waaaaaay" behind. He waived the 15% restocking fee but I still have to mail this back at my own expense.

My experiences with Amazon and FortNine have been SO much easier. Click "return item" and they give you a label to print that includes postage and drop it off at a courier or arrange for a pick-up. The moment it is scanned, you're refunded.

There after sales support has always been great. More and more I see companies completely ignore the customer after the sale is final
Great job Patzilla

It's been over 2 weeks since I placed my order (2/15), with all parts showing in stock or "1 to 3 days" availability. One week after the order and it hasn't shipped. I look around on the Internet and find out that for a Internet based company, they are terrible and have TONS of customer complaints about slow shipping. Ok, duly noted. So I call them on 2/22 to find out what happened, and to get them to ship the parts now. The rep on the phone tells me that the parts wouldn't be available until 2/27 - and one part was on back order and would be a couple more weeks. This contradicted the email I received from them that day that said the parts would be available on 2/25. Which is significantly different than the 1 to 3 days the site showed when I ordered the parts. I asked why he is telling me the parts wouldn't be available until the 27th when I have an email stating they would be available on the 25th, and he simply said "I can only tell you what the system tells me." Nice. Anyway, as of today, March 4th, they still haven't shipped the parts. I called and the rep said that the customer notes stated that I requested the parts don't ship until they are all ready! I can deal with incompetence, but to actually lie about my request in the notes and cause a delay of another week is absolutely terrible! Stay away from this site. They don't get how to sell over the Internet, and have absolutely terrible customer service. To sum up, Partzilla lied about the parts availability when I ordered and they lied about my request to have the parts delivered. What else are they lying about?