PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Well packaged and arrived on time - great transaction.
Fit well and I can't wait to see how it does on my next fishing trip!
Correct parts with the lowest price. Amazing shipping and
The order was short two gaskets for the lower unit.
Great experience! Same day shipping and customer service was a great help in determining the parts that fit my outboard.
Thank you very good communication appreciate your business
Everyone was very helpful with all my inquiries to help me solve my problems
Very professional service and fast shipping thank you
Order process start to checkout was easy and my order was received quicker than expected.
Emailed about a service manual for a Mercury outboard. Was told the serial number was needed. Replied back with SN and was given the correct part number for my engine. Very fast responses, and was able to get me exactly what I needed. Thanks!
Fast shipping and happy with my order, it is what I order. Good prices
Had the camshaft I was looking for at a good price, not to mention free shipping.
Part was said to be in stock, but I received two notifications of back order. I called to cancel the order and was told the part had just came in. I told them to ship it.
Always a great experience, great customer service. The service kits a great One stop shop
Excellent parts and Service! Very pleased with from order to delivery
Great products with fast shipping. Will always purchase my maintenance parts here.
My order was filled and shipped in a timely manner.
Everything was delivered correctly in just a few days. Had everything I needed in stock.
Items arrived very quickly. Haven't used them yet ( winter) but items look and are of good quality. So far satisfied with my purchase.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard,
Thank you for your purchase and for your review. Your feedback is important to us. I apologize for the inconvenience as that is not our intention. We will have the missing 2 lower-unit drain gaskets shipped out by priority mail. Once the gaskets ship, we will email you a new tracking number. If you have questions or concerns please email us at partsvu@partsvu.com or call us at 888-625-5460.
Thank you again for your feedback.
Kindest regards,
Jessica