PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Excellent service, received my order quickly and quality parts.
So far it's easy to use. What u order is the same exact product what u get.
Was easy to order and a fast delivery. Product received was exactly as shown. I could not have asked for more. Excellent on all levels.
You should show a picture of the air filter. I had to run out to my detached garage to get the correct part number. I corrected the part number and got it right, but a photo would have been easy.
Very good experience and I could get all factory parts
Thanks for everything as always I truly appreciate everything everyone does thank you
All parts received in a timely manner...
Will definitely be doing business with your company again..
Don't know if it's the right one to bring out the motor
Correct new OEM part was priced reasonable. The item was shipped and received in a timely manner.
Our second order. Everything was fine and on time.
Perfect a great place to order parts from with ease
Overall good experience. We be using their services for future orders and will recommend to others.
Most of the items I ordered shipped without issue. The problem I had was they offered an item that was sellable, meaning it did not say it was out of stock. So this part was not shipped and the order said it was back ordered. I don't have time to wait for a back order...I would have never ordered it to begin with. So, order shipped without this part but my CC was still charged for it. First experience where a company charged me for something that they did not ship.
Easy to find what I needed on the website, and "payment" page was one of the best I have used! Thanks!
Everyone was so helpful and great to work with. Thank you all for making it a very pleasant experience. Happy New Year!
Had what I needed hope it ships in time for Christmas
Very much enjoy the pre-selected kits. Makes it so easy to have the right parts, when you're not a daily mechanic.
Easy to use web site. Product as listed, shipped quickly
Very quick and good price the quality and the excellent service and a prompt delivery service
Thanks for the great service, good prices, and quick shipping!
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I do apologize for any inconvenience or confusion however because we are an e-commerce business all monies are due upfront as stated on our website. With the great exception of Amazon, this is how all e-commerce businesses not using a net 30 plan work. We have to be able to confirm that funds are available for the goods. Please see below for the official statement under our terms and conditions.
(c) Payment
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Thank you again for your feedback!
Happy Holidays,
Jessica