PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I appreciated getting updates on the delay on my order.
Excellent service, everything I needed at one low price
Ordered and received as expected on time. Products as described
Fast delivery, they confirmed I had the right kit within 24 hours and shipped the same day.
Always the best experience! The items were reasonably priced, shipped promptly, and arrived in perfect condition.
Great site to navigate, good products and reasonable price
Arrived on time and my husband was very please
He is excited to used them on his new boat
Watcher to describe. I ordered, you delivered we all be happy anything else would be a disappointment
I found everything I needed from one vendor. I am servicing 3 different
Boats and it all in two boxes. All at a great price. Will shop here again.
Carl
It was fine**************************************************************************
Very easy to order and find the part I was looking for.
8 month later got what I paid for 8 months ago never order from this company again
Easy to purchase & shipped in a reasonable time :)
I have ordered from PartsVu many times and have always had a good experience. Received my orders in timely manner.
Shipped promptly and arrived sooner than expected.
Only thing missing was lower unit oil, but was not listed on description.
Might want to include complete water pump rather than kit, one thta includes housing
Got here faster than I expected and my dad loved his boat motor cover I bought him!
Easy checkout and exactly what I ordered. With quick delivery
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. We sincerely apologize for the inconvenience and frustration regarding your order. I see that your order was placed on July 30th. While one of the cables were able to get out quickly after arriving specifically for you from mercury, unfortunately, the second one was placed on backorder. Given the national supply chain crisis, we are not exempt from the effects. We rely on the manufacturer especially with OEM parts as they are the sole producer. I see that the second control finally arrived to you on the 14th of December. I am glad it did arrive as intended. We do again apologize for the grave inconvenience as that is not our intention whatsoever. If you have any questions or concerns please call us at 888-625-5460 or email us at PartsVu@partsvu.com.
Thank you again for your review!
Kind regards,
Jessica