PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great site! Had what I needed and delivered in a timely manner!
Ordered a 100 hour service kit for my mercury and received it very quickly and at a fair price.
Great customer service and you are assisted with getting the right parts from the moment the phone is answered.
Always love ordering from PartsVu. They generally have everything I need for my Yamaha and shipping is fast.
First time ordering from PartsVu, order was promptly processed and shipped as stated. Will order again when parts are needed
Great service, speedy delivery, great cost comparison
The process ordered with Partsvu was very good. I run a charter fishing business with my boat and reliable on time deliveries are essential. It was the first time I ever used your company and I will be using it in the future
Always receive what I ordered and shipping was quick.
Could not find where to enter the $15.00 discount, returned for wrong tool.
Could not find where to enter the $15.00 discount
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Everything I ordered was shipped in a timely manner and in great shape.
Initial order was missing part of what I ordered. It took several emails and phone calls to finally get the rest of my ordered delivered over a week later. M
Thank you for your purchase and for your review as it is welcomed and appreciated. I am sorry for the inconvenience as that is not our intention. I do see your emails Friday the 20th however the calls look to be placed after hours that Friday and during the weekend when we were away. We resumed business Monday when you spoke to our awesome agent Latoya who had that shipped out via priority mail the same day! I assure you that not responding was not malicious or intentional, we strive to get to each and every call, voicemail, and email. If you do have questions or concerns regarding this or any order feel free to reach out!
Have a great day!
Kind regards,
Jessica
The part I order was in good condition and exactly what I ordered
I need to return one of the items. The cover that was ordered is not the item that I needed. It was difficult to tell from the picture.
Awesome experience! Awesome experience! Thanks you
This was delivered quickly to let me complete the job!
Great service and quick shipping. Website easy to use.
On time and everything was in the package as stated
1st time ordering from you very satisfied thank you
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steve,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. We are glad to hear you were satisfied with your purchase. I see we were able to have this shipped in 24 hours for you and it got to you a few days later as intended. If you have any questions or concerns please feel free to reach out. We appreciate your business!
Thank you again for the review!
Kind regards,
Jessica