PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Parts Vu always makes things easy with the pre-packaged maintenance kits and prompt shipping. I haven't had to contact customer service because my experience is always been smooth, but I would expect their customer service is superior as well.
Fits very well. Takes a minute to find the fastest way to put it on, but once done, very pleased with the cover.
Very easy, fast shipping. Products came as requested
Quick & easy. Great replacement product but very exspensive! I needed and could not find used. Satisfied.
All parts arrived, and the sales person was very professional too!
Received my order in just a few days, a few items were missing, they sent them right out, great service.
I ordered that exact same one and, of course it is more expensive, but throw salt on the wounds, it is missing or no longer comes with the marine fuel/water separating filter. It ordered it with the exact same product number. Be aware!
Great overall experience. Will be buying from them in the future.
Quick and easy to find parts and order. Delivered quicker than expected
All I needed to complete 100 service. Good price, will use again.
I can't wait to try these dock products out - i've had damage to my lund from tying it up to a dock before and these seem to fix that issue.
Easiest site for parts orders. Always fast shipping.
Great and easy ver respectful and polite and very knowledgeable as well
Experience was good. Thanks
Experience was good. Thanks
Great and very fast delivery I was not expecting this order so soon great company and I will be ordering again… thanks again
Great! Just what is needed. Thanks, your efforts are appreciated.
Took a while to find the right products. Much better web site than some others though.
Great line of products and low price nice website!
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From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin,
Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. I do apologize for any inconvenience or confusion. I can not find a previous order with the same name or email. I am unsure what happened however the kit you purchased does not include a fuel water separating filter. When you placed the order online the description as well as the photograph do not include this part. If you have questions or concerns regarding this order please call us at 888-625-5460, or email us at partsvu@partsvu.com. We look forward to hearing from you.
Kind regards,
Jessica