PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The site doesn't let you know they don't have your parts in stock until after you buy them. It took a couple weeks to get my parts shipped. I understand the supply chain issues these days and that's fine. However, once they received my parts it still took a couple calls to get them to actually ship them. This is the third time I've used this site for annual maintenance items for my boat - not sure there will be a fourth.
Spark plug order didn't specify it was a multiple or single pack
Knowledgeable, helpful, accommodating. Good experience overall.
I know my oil tank has been back ordered for months, but as soon as you guys received it from the factory you guys got it on to me!
They have very good pricing. The customer service is very professional. The products came in fast.
They did not have the size shirt that I wanted the 1st time that I ordered so they immediately gave me a refund. I waited until they had the right size and ordered again. It arrived within two days.
Had what I needed, came in promptly and had a fair price
Great experience, quick delivery. Check out was quick.
Cheaper than I could buy parts individually and delivery was quick. Easy transaction
Great supply of products at reasonable prices, fast checkout. Thanks.
Shipping is slow for the cost of it, maybe you should send ups
I had issues placing my order online. I called and the customer support was over and above what I was expecting.
Good experience, will use you again.
Why do i need to write 50 caricatures when i only wanted to give a short and good review. This request for more words is annoying.
They corrected my issue with the shipping cost right away
It said free shipping for orders over $149 it was not the case
I also ordered a oil change kit for this motor and received the wrong oil filter. I have entered for a return thru the website.
Jessica was very helpfull. She was able to answer all of my technical questions and made it easy to purchase the parts I needed
Parts clearly shown with great definition of product. Ordering was easy. Was quickly and safely delivered. Covers for our 425 Yami's look great.
Product in stock, easy on line ordering and reasonable cost below brick and mortar retail stores.
It was easy to find what I needed. Parts shipped quickly, arrived in good shape and were well packed.
Excellent, simple and efficient. Was able to identify the correct prop for my Yami. No guessing and sold at a fair price.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin,
Thank you for your purchase and for your review. Your feedback is very important to us. I sincerely apologize for any inconvenience and for the delay. Upon placing the order I do see that you were emailed advising that the order would take 5-7 business days. Unfortunately, it did ship on the 7th day rather than the 5th. The items purchased did come from 3 separate locations. While we always aim for the fastest packing times we do run into items that take longer to arrive. We understand your frustration. I again apologize for the inconvenience as that is not our intention. If you have any questions or concerns please call us at 888-625-5460 or email us at partsvu@partsvu.com.
Thank you again for your review. Your feedback helps us help customers like you.
Kindest regards,
Jessica