PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Package arrived open due to insufficient packing tape and application.
Service kit was as described and correct for the outboard I ordered it for. Good job and thanks.
Very easy to use site. Will continue to shop from site
PartsVu is my go to place for all my Yamaha outboard parts. Great prices and service.
Overall Good Experience! Easy to order. Received in a timely manner.
Bought the canvas to cover my cowling on my brand new F200 4 cylinder Yamaha. It doesn't fit correctly. Too tight and not big enough.
Easy to shop. Mario was very helpful in a defected return process
Very professional and responsive. Kept me informed from beginning to end…. I like that!
PartsVu was just about the only retailer willing to actually order this hard to get remote. They backordered thia for me in February, and kept me apprised of the order status every month. Appreciate the follow-through! To use. Easy to check out.
Positive and easy experience. Every arrived in reasonable time and was OEM as described on website.
Service kits are perfect, great prices and fast shipping
Very easy to find the parts I needed for my 100 Hr service on my 2015 Yamaha 250 SHO. Fast delivery and great service. My one stop shop for parts.
All part were correct as per order and new - total happy with the order
Easy to find what I needed at a fair price. Plus a Great kit for annual service! Only thing is that this is the second order with the wrong oil filter for my 115 4 stroke?
Products from Parts Vi's was as advertised and high quality
Fast delivery fair price had all material needed to do the job
Just as described. Thank you for another pleasant buying experience.
Michelle always has no trouble placing orders and finds everyone to be friendly, courteous and helpful. Having now ordered with you for a year we appreciate the consistency
Transaction was smooth and easy from the order to the delivery
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steven,
Thank you for choosing PartsVu, and for taking the time to leave us a review. Your feedback is welcomed and appreciated. I am sorry to hear your order arrived open. All packages are carefully packed and taped as there is a long journey between Florida and Massachusetts. While it is normal for carriers to move the package back and forth between trucks and facilities, damage to the package or contents does occasionally happen. We apologize for the inconvenience as that is not our intention. If you have questions or concerns please email us at parstvu@partsvu.com or call us at 888-625-5460. We thank you again for the review.
Kind regards,
Jessica