PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Got exactly what I ordered in a timely manner. Parts worked great!
Very accurate and timely delivery of quality products. Many thanks.
Easy to buy and find what I needed. Shipping was fast
I didn't see a "Continue Shopping" button on the Cart page like I do on many other online ordering sites. It would be nice to have one of these.
Easy website use. Competitive prices. Hopefully shipping will be quick.
Great place for Yamaha parts, easy to find and order part with quick delivery.
All good, fast shipping original parts……………………………….
Fast shipping oem product best price out there. Will definitely buy from again
Good pricing, quick shipping. Been using them for years and have been very satisfied.
I've been using Partsvu for over 3 years and it has always been great
Great product selection, great availability, great prices
Great! They do a great job with anything you order. Highly recommend!
Great prices on it and fit's good and was satisfied I all so ordered the leash and said it was in stock and than they sent a email in two days and it was unavailable so I had to go to someone else and had to pay more for it and couldn't get the color I wanted that's only thing but was satisfied with the cover
No indication if the part was in stock until after I ordered. Then a delay and then a big delay. I wasted days for this information and it delayed my project.
Very good service was referred by a friend and will use them for all future marine purchases
I received my order in 72 hours! Quality of product is exceptional and as expected! This engine cover fits like a glove! Highly recommend this company!
They had my parts shipped fast no problems I'm very happy will use them again
Great products, no hassle buying, have everything you need to maintain and service your boat.
Only issue is that the kit comes with 4 quarts of oil and the motor oil capacity is 4.8 quartz.
Everything went well with this order. I got what i ordered and it was in perfect new condition.
Items as described. Shipped next day after ordering. Very fast delivery.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gregory,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I do apologize for the inconvenience. Our website does not indicate stock status and can not indicate that the part is in stock. As stated in our terms and conditions you receive an email when the order is placed advising that should an item be back-ordered, or need to be allocated we will advise you in 1-3 business days as we did. We advised you of the backorder date The day after you ordered and again 2 weeks later. It is not our intention to withhold any information and for that reason, we send out multiple emails. We again apologize for the inconvenience and delay as that is not our intention whatsoever. If you have any questions or concerns please call us at 888-625-5460, or email us@ partsvu@partsvu.com.
Kind regards,
Jessica