PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Product was accurate and arrived in good shape and on time
I have used PartsVu for different items that I needed to upgrade a F114 yamaha that I purchased that had not been used for 4 years. All maintenance items, anodes, water pump, thermostat oil & filter, lower unit oil. Fuel filters and starter relay. All is good now as the motor is performing nicely and is a low hour motor with probably less than 200 hours.
Purchase was easy and received exactly what I needed. Will definitely be using PartVu in the future!
No issues with my order but I didn't get the 15% off my first order.
Love this place. Always have what i need to keep my outboard healthy.
Usps did not update the tracking info in a timely manner
Always right price and right product. Good selection of boat service kits
The assemble kit made it easy to buy. The product arrived together in a single box, which made it easy to keep track of everything until the install day. All the parts went in as planned and the motor is running great.
My F90 needs 4.5 quarts you only sent me 4 quarts I had to drive 40 miles just to buy one additional quart to complete my oil change.
Hello Bill,
Thank you for your purchase and for your review. Your feedback helps us help customers like you. I apologize for any inconvenience or confusion as that is not our intention. I see you ordered an oil change kit that comes with 1 gallon of oil. As stated on the website, "The amount of oil included in this kit is adequate for most of the specifically noted Yamaha outboard models. If your particular outboard requires additional oil, please be sure to purchase this separately". Research showed that customers with an F90 generally purchased 1 gallon as Yamaha has advised that the oil capacity for the F90 is 2005 and newer is 3.9 us quarts and 2018 and newer uses 3.7 us quarts, both being just under a gallon. If you have any questions or concerns regarding this or any order, please contact us at partsvu@partsvu.com or email us at 888-625-5460. We appreciate your feedback.
Kindest regard,
Jessica
Appreciate the quick service and parts in stock. I will definitely use again the future.
Would have liked to had it shipped in one day instead of three days later.
Always great experience with parts vu. My only issue is shipping price. It's tough to not order through Amazon when shipping is free
Part was easy to locate and purchase. Great value.
Shipping was very slow after the purchase. Took a week after purchase before items were shipped.
Hello Bryan,
Thank you for your purchase and for your review. Your feedback helps us help customers like you. I do see that an email was sent regarding your order less than 24 hours after the order was placed advising that this item had to be specially ordered from Mercury and would ship in 3-4 business days. The item arrived 3 business days after the email was sent and shipped out the very same day. We do apologize for any inconvenience, confusion, or delay as that is not our intention. Should you have any questions regarding this or any order, please contact us at partsvu@partsvu.com or email us at 888-625-5460. We appreciate your feedback.
Kind regards,
Jessica
Great priced parts and timely delivery. The most complete service kit.
Online shopping was easy. But why must I fill this out to fifty words? This is ridiculous. Next time I will just ignore your follow email.
All we t well and the parts arrived in a reasonable period and the price was very fair.
Good experience. Easy to find what I needed great website even sent oil change washer I forgot to order thank you
No issues product showed up on time. I have used them before and will continue in the future.
Screws included in the kit were too short so I had to use the old ones.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sean,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. We greatly appreciate your kind words and loyalty. We will always be here when you need us. Happy boating!
Kind regards,
Jessica