PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was well packaged and contained all the required maintenance parts for the service.
Great, experience. Always fast service and fair prices.
USPS is horrible, hope you have other carriers, takes way to long to get your products, yall are great
Order was correct however the order taker did not give reliable information regarding delivery time. I will use these guys when delivery time is not a factor.
Ease of online shopping, accurate product information and fast shipping. And good pricing!
I had a positive experience ordering these items from your website
Well, it all start when I went on the computer, on a dark in stormy night. I had shoping for a prop running thru my veins. And magically ordered a prop from partsVu. And many months later the prop showed. Due to back order of course. But other than that I was pleased with the company.
Tires arrived quickly and with correct pressure! Super happy.
Excellent services from my first contact with sales department Mrs Jessica, until shipping.
Quick and easy process. Timely delivery and I received exactly what I ordered the first time.
Easy ordering, fair prices and availability. Let's go Brandon!
See above comments as I was very satisfied with my whole experience
Fast shipping and great service and prices overall awesome.
Flawless transaction. Was ships my order pretty fast
Quick shipping and tons of choices to meet your needs
Excellent?٪%%%%%%%%%%%%%%%%%%%%%%^^^^%%%%%%%%%%%$%&^$
The site was very easy to use. The products were delivered in the time that was expected. I didn't see the cotter pin in the order, but I need to check the items more closely.
Good, I do not have a lot to say. I ordered what I needed and it was delivered...
Advertise like a large supply company, but more than half my needed parts are never in stock. I can't wait for PartsVu to order them, receive, process & then ship to me. I get better pricing, complete orders and faster service from Kellogg Marine & Donovan Marine.
I'll order here and there, but would buy more items if PartsVu had more in stock.
Hello Darin,
Thank you for your purchase and for your review. Your feedback is important to us. I do apologize for any inconvenience or frustration. We do have a warehouse full of common maintenance items for Yamaha, Mercury, Suzuki, and more. Items that are not as common are not stored in our warehouse and will either be ordered to drop ship or be shipped from the vendor to us. Due to the national supply chain crisis, there are several items that we just can not get as they are on backorder. We, like everyone else, hope this resolves and that parts become more readily available. We are working diligently with our vendors to get more in stock and available to ship same day. If at any time you have a question regarding this or any order, please email us at partsvu@partsvu.com, or call us at 888-625-5460.
We thank you again for your purchase and feedback Happy Boating!
Kindest regards,
Jessica
Ordered several times and never had an issue thanks
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff,
Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. We do apologize for the inconvenience and delay. I see your order shipped a little after 36 hours from the time you placed the order as It was placed after hours Monday and shipped early morning Wednesday. It is our intention to get all orders placed before 11 am shipped the same day, however, we had just performed inventory and our warehouse was behind. We do sincerely apologize for any inconvenience or delay. That is not our intention whatsoever. If you do have any questions or concerns at any time you can reach out via email at partsvu@partsvu.com or call us at 888-625-5460.
Kind regards,
Jessica