PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Out of 8 items in the order Parts Vu didn't send one and sent the wrong product on the other. That's a 25% failure rate on the order. Not even close enough to risk ordering from them again.
Great web presence. Very easy to find what I needed.
Great ordering experience. Website is very customer friendly and intuitive.
Wanted to buy something else but got no reply while shopping
Fast delivery. 3 days. Everything that was listed was in the box and fit the boat motor.
Everything went great. The shipping was on time. Ordering was very easy.
I'm sorry but I am returning this item. I no longer needed it.
Not being able to pick up locally vs shipping not good!
Hello Steven,
Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. We do sincerely apologize for any inconvenience as that is not our intention. Given that we are an e-commerce online business, we do not have a storefront or process for pick-ups. We solely ship orders to and from our warehouse and besides our customer service department, have no customer engagement. All orders placed on our website with exception of commercial accounts will be shipped to the address provided at the time the order is placed. We do again apologize for any inconvenience or confusion. Thank you again for your feedback.
Kindest regards,
Jessica
Ordered 300 hour kit for a mercury verado in September 2022 Finley got parts in April 2023 I will never order from Parts Vu ever again
Hello Timothy,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I see you placed an order (not this order) in September. At the time you placed the order, the OEM 300-hour pre-packaged kit from Mercury was on backorder. I did contact you to confirm the backorder several times. I personally added to my calendar to email you weekly per your request. Gladly I convinced you to cancel the Kit on backorder, and we placed an item for the individual parts that were available and left off filters on national backorder. I discounted all items as well. This order shipped less than 48 hours after it was placed less 1 screw that I had advised was specially ordered from the vendor that shipped to you the following day. In regards to the first order, we did let you know, and often, that it was on backorder. Given that the kit was on a national backorder and still is, no Mercury dealer has access to it until Mercury replenishes stock. In the meantime, we are at the mercy of mercury given that it is OEM. If you have any questions or concerns please email us at partsvu@partsvu.com or call us at 888-625-5460.
We thank you again for your feedback.
Kind regards,
Jessica
I called PartsVu, gave rep serial number of motor, he explained all the contents that came in 300 hr kit, and placed my order. My order arrived in 3 days with free shipping. I am happy with the whole process! Thank You PartVu!
Lag from time order was placed until it shipped with no communication in between
Fast shipping and exact fit at a affordable rate. I always shop with parts vu
It was very easy to navigate and order. Got my shipment quickly as well!
Product is great and arrived quickly and was easy to install
It was great customer service was very helpful fast delivery great pricing
Satisfactory in the part You survey though is a bit much
Arrived on time but the package had been previously opened. I used it anyway and had no problems.
Had issue with back ordered oil and they made it right
Great prices and awesome customer service... Had an issue on delivery and it was taken care of immediately... I order from these guys every year...
Product not in proper packaging,look as if product had been opened for some reason or a product that may have passed vision quality inspection on lower limit but good enough to sale.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charles,
Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. I do sincerely apologize for any inconvenience. While we have a goal of getting all packages out correctly, where there are humans there is human error. We understand your concern and frustration. I do see that you had advised that the spark plugs were not shipped initially. We did have those re-shipped. I am uncertain what item was incorrect as there was no mention in the correspondence. If you let us know we can have that corrected for you right away. We again sincerely apologize for the inconvenience.
Thank you again for your feedback. Have a great day!
Kindest regards,
Jessica