PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I've been ordering parts and maintenance kits from this place for about 3 years now and it's been awesome each time. The customer service is top notch and usually get my shipment in a few days. Thanks again guys.
All parts arrived and in good order. Kit was convenient to shop for and all fit my engine. Glad that it was all Yamaha genuine parts
Parts arrived earlier than expected. And are quality Yamaha OEM that make installation easy and headache free.
I clicked on "Add to Cart" while the picture showed the 25W40 oil included. I was sent 10W30 and was told that I should have also clicked to choose the 25W40 from the drop down menu.
Might want to be more clear with instructions on the website. I had to buy the proper 25W40 and am now stuck with the 10W30.
Good experience, easy to find part, arrived quickly. Shipping expensive.
Smooth sailing. Received all parts as package per shipment list.
Quality parts, reasonably priced and delivered on time.
Parts came quickly and correct.i was very happy with the service. And I will use again.
Easy to use site and shipping timeframe was acceptable.
Everything arrived as ordered.Shipping took a little longer than I thought but it was free so no worries
I order all of the maintenance parts for my Yamaha 250SHO from PartsVu. They always have them in stock, at a reasonable price, and my shipping is free.
Great, I didn't really experience much beyond the website and the product.
Arrived as ordered arrived as ordered arrived as ordered arrived as ordered
Great Experience! Bought from them before. Will use again.
Easy, fast delivery and even sent e-mail to verify that I received my items
Easy fast and you have everything needed for my Yamaha engine.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gina,
Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. Looking at the order I do see that unfortunately, the kit ordered was for 10w30 oil. The photograph of the kit does show 10w30 as well. I am sure it was unintentional and accidental however we must adhere to our policies and procedures. Since a kit was purchased, a kit must be returned as we are unable to perform a refund on pieces within a kit. Our agent did advise that you could simply purchase the correct kit, and what we would do is just ship the oil. Once the oil you purchased incorrectly was returned we would be able to refund the first order in full as the dry parts would still be here. We do apologize for any inconvenience or confusion. We thank you for taking the time to leave a review. If you have any questions or concerns please email us at partsvu@partsvu.com or call us at 888-625-5460.
Kindest regards,
Jessica